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October 2024 by Tiffany Baldeo
Terrible office!! I asked multiple times about a cost then brought my dog to the office and signed a bill of cost that had the breakdown. When I went to pay it was significantly higher than what I signed! My family has brought their dogs and never went back either. Tried to give them a chance and will never go back or recommend!
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October 2024 by James Aubrey
This is coming from someone that did business with them for over 10 years. In that time I spent well over 10k with this place due to medical issues with my dog. My pet had to be put on a prescription dog food for her medical issues. Well today they refused my dog's prescription because they hadn't seen in a year. I had no knowledge that she was due a vet visit. They informed me that it wasn't their problem that they didn't contact me about her annual visit and my dog that is out of food couldn't get any until after she had be seen then the food could be ordered. At this point I asked if I scheduled the appointment would they approve the prescription so I could get my dog's food order. They told me no. So this place that I've done business with for years would rather my pet starve just to insure they made some money over the well being of the animal. Do not go here I do not recommend them in any form or fashion.
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September 2024 by CeCe Oreo
Heartland has been the best experience of a veterinarian I've ever had. And I'm 72 years old. Dr. Will is is absolutely the best veterinarian I've ever watched with a dog. A large dog. I drove over 200 mi to see him. I don't regret it and I'm going to do it again!
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February 2024 by brandon hathaway
Had to spend 800 to get dog spayed so she could go to doggy daycare. I did that. Two weeks later they say she cant come back to doggy daycare because they cant get her harness on. Ive never had a problem with it or seen anybody else have a problem with it. The least they could have done is make sure shes suitable before making me spend 800 on getting her spayed. Theyre nice people but theyre not trained or something
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January 2024 by Kim Cornett
Heartland has taken the best care of my dog Chance! I won’t trust anyone else for his care except Dr. Flanagan. They are very caring!
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September 2023 by Christine Couto
Lack of love for your pets Total greed
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June 2023 by Simply Farmhouse
No emergency- number or help after hours
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May 2023 by Rebecca Simpson
Most expensive vet I've ever been to. $1500 to remove 4 teeth
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January 2023 by Bugaboo
My Rosetta has been with dr.Flanagan for 11 years. She’s now 15! She is very calm and trusts him.
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May 2022 by Aella Wyatt
I rarely do reviews, but this is warranted. First of all, the girl with brown hair that works in the office is incredibly rude. From the moment I walked in the door she rolled her eyes, pursed her lips and spoke to me as if I was an inconvenience. Then they showed me the cost of my pet's visit.One year and seven months ago I took my pet to Heartland. In those months the same procedure increased in price by $130. And the new price didn't even include yearly immunizations like the first time. Outrageous.I'm amazed that they can treat their clients so poorly and raise prices that high and still stay in business. If they didn't have doggy day care, I doubt they would still be in business.I don't trust them with my furbaby. I wouldn't trust them with yours either. There are several vets in Etown. Please call around and find one that has fair prices and has employees who are trustworthy and kind to your pet. This is not that place.
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February 2022 by Dani Eversen
We were loyal clients for over 13 years in both the hospital and daycare and were normally there 3 to 5 days a week every week. We pulled our scotties from this clinic and daycare as they were being kenneled for 5+ hours a day when in daycare. We had a yr old puppy with a lot of energy that was spending over 5 hrs in a kennel 3 to 5 days a week. He was acting out as he was not getting the attention or exercise he needed and then was being kenneled even longer. He scratched at the pan in his kennel so much that he did not want his nails trimmed when being groomed. Now, because of this, he has reactivity issues. When I found out this was going on, I told the drs and staff that we would not be coming back. When I spoke to them about it, it seemed like common practice and that it wasn't a big deal. We have switched clinics, and that was the best decision ever! I would not recommend taking your beloved pets here, especially for daycare.
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February 2022 by Margaret Riley
Dogs in Heartland Day care are provided with an interactive day of play with other dogs of the same temperament and the Kennel Assistants and a time of rest to reenergize to play again.It is true that COVID-19 has put a challenge on the schedule we have for a family of dogs in Day Care that require additional time during the day. We have followed all the standards set forth by the CDC and the various governmental agencies to assure that our staff is safe as well as following the COVID standards to reduce spread of COVID by interaction with dogs set forth by American Veterinary Medical Association, Kentucky Veterinary Medical Association, America Animal Hospital Association and Kentucky Board of Veterinary Examiners. By adding these standards to our day to day standards we have assured that our staff and family of dogs are safe.A brief summary of our daily schedule is listed below. Please call us to discuss the daily activity schedule or request for us to send you a brochure.7:30 am - to 9:00 am - Arrival.Upon arrival all dogs are taken to the yard for a bathroom break.Then they are kenneled in their assign home so the Kennel Assistants can begin to assign each dog to a group based on their temperament and play interaction.9:00 am - 11:00 pm - Let the fun begins as the dogs and the Kennel Assistants begin their day of fun, running and playing.11:00 am - 12:00 pm - If we have dogs in attendance that can only play with the Kennel Assistants or with only a couple of friends, then a play area is assigned to them.12:00 pm- 2:00 pm - Nap time, each dog is put in their home for relaxation.2:00 pm - 4:00 pm - Play time again4:00 pm - 5:30 pm - Based on number of dogs in attendance and the time they are usually picked up, we begin to bring in each of our doggies to be cleaned and ready to jump in the car when their owner arrives.
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January 2022 by Dani Akridge Eversen
We haven't been a client since June 2021. You can read Chris' review as to why. Very disappointed in the service and care when we pulled our scotties from the clinic and daycare. After being such a loyal client and all the money that we spent there over 13 yrs, I expected more.
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January 2022 by Chris Eversen
We were loyal clients for over 13 years in both the hospital and daycare and were normally there 3 to 5 days a week every week. We pulled our scotties from this clinic and daycare as they were being kenneled for 5+ hours a day when in daycare. We had a yr old puppy with a lot of energy that was spending over 5 hrs in a kennel 3 to 5 days a week. He was acting out as he was not getting the attention or exercise he needed and then was being kenneled even longer. He scratched at the pan in his kennel so much that he did not want his nails trimmed when being groomed. Now, because of this, he has reactivity issues. When we found out this was going on, we told the drs and staff that we would not be coming back. When we spoke to them about it, it seemed like common practice and that it wasn't a big deal. We have switched clinics, and that was the best decision ever! We would not recommend taking your beloved pets here, especially for daycare.
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December 2021 by J Bulldog
If saving lives and caring for animals is the driving force for professionals to go into Veterinary medicine, then this place misses the mark. Saturday @ 11:10 am. One vehicle in the parking lot. I brought my 15 year old Westie who has liver cancer and hadn't eaten or drank for 24hrs, in for a quality of life check.Receptionist= Do you have an appointment?Me = No. I just need the doc to make sure my buddy isn't suffering.Receptionist = the doc is about to go home. We can see him Monday.Me = He probably won't make it till Monday and your sign says you close at 12. It's 11:10 and your parking lot is empty.Receptionist = yeeeah... so do you want me to schedule you for Monday?I said no and walked out and I'll never be back.
