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October 2023 by Ste B
My elderly mother moved to a new city and wasn't sure where to go for an oil change. DO NOT GO HERE. She went in for an oil change and was told she needed new brakes all around - her brakes were checked a couple of months ago at her usual garage and they were fine. The guy at Discount Tire and Auto (in front of Roses) was quite a salesman and insisted he couldn't in good conscience let her drive her car home without new brakes. When she told him she couldn't afford new brakes at this time and didn't believe she needed new brakes - he persuaded her to let him drive her home while he did the work . He insisted that she not drive her car anywhere. He also talked her into signing up for a payment plan to pay for the brakes. She went in for $75.00 oil change and came out with a $935 bill for brakes that she DID NOT need and a monthly payment. My mother is on a fixed income.
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August 2023 by Jo Ann L.
Under new management, the new manager needs a class on controlling his foul language and controlling his outbursts while customers and children are in the lobby. I am a senior citizen, and this is the first time I've ever heard and seen this type of behavior in a business. We enjoyed doing business with this location under Nelson's management for over 25 years! After what we heard and witnessed in the lobby with the new manager, we won't be back.
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May 2023 by Tami Lack
Honest and great customer service!!
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December 2022 by Sarah Moon
AWESOME! I'm totally impressed by this place. Ultra friendly and accommodating. No complaints!!
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September 2022 by Michael Donahue
Fast and friendly service, thanks guys.
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August 2022 by Andy P.
The best auto service in Elizabethtown bar none! They offer expert service from routine auto maintenance, tire replacement, small repairs to major ones too. The best thing about this place is their honesty. For most people who don't know much about mechanics, me included, you won't have to worry about getting up sold unnecessary repairs or simply getting cheated. I've been coming here since we moved to Elizabethtown some 12 years ago and have appreciated the wonderful service Nelson, Fred and their team have provided to me and my family. They are always looking for ways to pass on the savings to their customers. All of our cars require full synthetic motor oil and that can be expensive. At the dealer or one of those quick lube places it runs about $80-$110 dollars for an oil change. It started out like that at discount tire then about 5 or 6 years I got a bill for about $45. I asked Nelson if they had used full synthetic since the cost was significantly lower, and he assured me that they did use full synthetic and the price was lower because they were buying it in bulk and it was much cheaper. Instead of profiting from the increased margin, they passed it onto their customers. On another occasion I needed a replacement part and if I got it from the manufacturer it would cost about $800 just for the part. Nelson said he could find a used part in good condition that was gonna cost me a fraction of that $800 (about $150) and that's what he did. No problems for a couple years to when I traded that car in. These are just two of the many examples of why they are the best and most honest auto service. I'll end my review with this anecdote. My daughter was home on a school break and I noticed her tires were worn and needed to be replaced. I did notice that all four had not worn evenly though I routinely rotated the tires. It may have been that I'd replaced 2 a couple years back but didn't remember. Regardless, I sent my daughter to get all 4 replaced so they would all match. An hour later my daughter called to say that Nelson recommended only two tires be replaced. I disregarded it and told her to get all 4 changed. She called me back and said, they refuse to replace all four tires, the two are barely worn and will last for another 40k miles. Haha. Two years later, no problems and yeah they look to have about the same wear, I can't tell the new from the old.
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February 2022 by Scott Erwin
Great staff. Came through on trip and needed them to look at my car and make sure was ok before continuing. They took time to check it out and didn't charge a thing. Would use them again if local.
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December 2021 by Andy Saint
Did a great job. They were fast and friendly and i got a nice used tire cheap. Thanks guys
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November 2021 by Joseph Brown
Great service friendly employees and great price. Best place for tires.
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October 2021 by Southbound21 H.
We have always used Discount Tire and Auto for all repairs on our vehicles. The service we receive is fantastic and all of the workers are super friendly and helpful. Great work, great prices and just an all around great place to do business. They will definitely take care of you and get you back on the road. Thanks for always taking care of us and even though we like them all, Justin is our favorite!
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September 2021 by Shane Delph
Thanks gentlemen for getting me back on the road so quick
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July 2021 by Jason Schriefer
Great friendly service. I had a tire issue they did not have the tire I needed offered to put a tire on that they did not sell me. To help me get back on the road I was 500 miles away from home and they went above and beyond to help me out very much appreciated. Keep up the good work.
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July 2021 by Vivian Edwards
Friendly and quick service. Prices were better than others we had checked into.
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July 2021 by eric devore
I work here, and personally I love it. I just wished they would let me use a torque wrench
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July 2021 by matt harden
Great place in and out quickly pleasant staff and no trying to up sell something you don't want. Price is good too !Highly recommend them.
