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February 2024 by Joshua Kinzer
This once a great vet but they have been under new management for some time now. They have terrible customer service with long wait times, and when I left my dogs in their care and came to pick them up one was bleeding from a wound they received there, and both had feces all over them. The kicker is they threatened to send me to collections over $23 for an extra fee that I refused to pay due to the condition of my dogs when I picked them up. Avoid this place at all costs there’s far better options in the region!
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January 2024 by Donna Robinson
We’ve been going to mark & Melanie for 20 years or longer and we’ve always been satisfied with the care & customer service they provide. Wouldn’t ever think of going somewhere else. Our previous babies and now our new babies love coming to their vet.
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January 2024 by Samantha Maynard
Country Hills has always done a phenomenal job with my pets. A few months ago my Jack Russell was attacked by a much larger dog. Dr. Melanie and the staff were fantastic with her. The treatment she received during the weeks following the incident could not have been better. Whether you need a check up or you are in a situation like I was, you can’t go wrong with Country Hills.
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December 2023 by melissa samons
I love the care and compassion of all the Veterinaries and the employees ! You can tell they all love animals and they try to make each pet and person feel special.
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November 2023 by Mary Wells
They have always taken very good care of my fur babies and the cheapest prices around in this area I got every shot I needed for my fur baby for less than $150 dollars when he needed his shots my fur babies love the staff and they are amazing at what they do and they now offer grooming services for all the hygiene needs that any of my fur babies would ever need this is the only place I will ever take my fur babies to
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October 2023 by Michele Belcher Kilgore
Great and knowledgeable staff. Super nice. Been going there for a little over 16 yrs with no issues. The staff are outstanding in their care and treatment of all our furbabies. Our furbabies get so excited when they enter their business and show no fear, just excitement to be there. During the illnesses and deathes of our two oldest furbabies Smokey & Isabella they could not have received any better care anywhere. Drs. Mark and Melanie treated them as if they were theirs. Our now oldest furbaby, Samantha, has some major health issues and is being treated by Dr. Melanie, whenever we bring her in if she hears Dr. Melanie's voice starts running around trying to find her. You can always watch how an animal reacts around someone to know whether they are good or bad, mine have always loved everyone there especially the vets.
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June 2023 by Lindsey Hunt
This was the most stressful visit to a vet I’ve ever had. The office was clean and the vet was nice once she got in the room 30 minutes after our appointment time, but no one seemed to know what was going on there. It was like pulling teeth to find out how much anything cost. They told me a heartworm test was required even though my dog was already on prevention. It was $39 dollars and then they were out of his heartworm medication anyway. I paid $128 dollars for two routine shots. I tried to buy his flea/tick Bravecto and they handed me the dose for dogs 22-44 pounds. He is 78 pounds. The girl finally came back and said they were out of that dose of Bravecto too. At least I noticed it was the wrong dose before I paid and left. If they had just told me they were out of the bravecto and heartworm pill, I could have gotten him the heartworm shot while we were still in the exam room. It was confusing and an all around terrible experience. The staff was unprofessional and seemed untrained. We will not be going back or recommending. They could have at least not charged us for the test that was unnecessary because of their own disorganization.
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June 2023 by Vanessa Stapleton
Best place ever,they saved my lil Finns life,I owe them everything. They are my angels that's for sure,God bless this place and those who work there too.
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April 2023 by Tony Skeans
Mark and Melanie know how to take care of your fur babies. Full service and good care.
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February 2023 by Seth B
My turtle was on the edge of dying, or at least I thought so, I drove over 2 hours away because they were the only vet open, I WAS EVEN LATE. The doctor had just left and went next door but he came back to help my turtle (I have no idea of the man's name, if he came back specifically for me, or if he came back because he knew I drove a long way) but the service was excellent, very quick to diagnose his dehydration. I'm very happy with the way I was treated here and the support they continue to offer me over the phone need I have any questions. Not to mention it was well priced!
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January 2023 by Sally Burchett
Great place to take care of your pets great vets, and great workers nice and friendly and professional
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January 2023 by Jameshillbilly
For 17 years the Greene’s have taken exceptional care of my pets. Today was my first experience with Dr. Newsome, she seems like a great addition to this practice. I will always highly recommend Country Hills. I hear complaints that “they cost an arm and a leg”. Well from what I’ve gathered the cost may be slightly higher than some other places. But I will not cut corners on the care of my pets. Skilled labor isn’t cheap and cheap labor isn’t skilled.
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January 2023 by jennie branham
Have taken my Sam there regularly the girls out front are the absolute nicest people. I recently had him neutered, and was so scared they reassured me and talked me through it. I trust them with my baby.
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January 2023 by Hi:3 (hi:3)
If I could I would give a 6 out of 5 stars, the staff are amazing, they may take a little bit, but it's worth it, and don't let people fool you they have really good prices and Dr. Melanie Greene handled my bunny amazingly, bun-bun ( my bunny) LOVED her
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November 2022 by Liddy Crum
Both doctors are amazing. Both good at explaining everything and answering any questions. They have treated and my dog very well. Would absolutely trust them with my dog anytime.
