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December 2023 by trustme Trusty
I stopped by to cash a $400 Chase Bank check I received from a friend, I was asked if I had an account, no I don’t. I was asked how I wanted the cash back, which I replied whatever was easier. The money was dispensed and the young lady teller quickly put it inside an envelope and handed it to me along with my identification. I returned my identification back into my wallet and opened the envelope and started counting the money in front of the teller. Before I had reached the full amount she informed of a $5 fee for not having an account. I stated that the other branches I had been to had not charged the fee, and asked why she didn’t inform me of the fee prior to cashing the check? She stated she thought she had seen me in there before, not knowing what that had to do with this transaction and feeling as though she had tried to pull some shady dishonest move by not allowing me to choose as to whether I wanted to pay the fee or not. I could not get the check back it having been processed already and was at the mercy of their extortion tactics. As with everything these days this would make for a good opportunity to reevaluate the process and retrain to be more forthcoming upfront and honest about procedures that are in place.
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September 2023 by Franky
Very kind and helpful people. Staff is very friendly and always willing to go above and beyond for customer satisfaction. Favorite chase branch by far.
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August 2023 by Jennifer Kennedy
I find it hypocritical to call the Chase Bank a tobacco free building but one employee cannot heed to the rules for the company he works for. Robert Johnson has a habit of dipping and spitting it out in his garbage can which is first of all violation of conduct, and second highly Unprofessional and unsanitary.
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April 2023 by Julie Carpenter
My bank of choice...never any trouble
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October 2021 by Donna OGara
Friday afternoon only 1 teller working.
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July 2021 by B M
ATM is always broken, this is like the 30th time in the last 2 years and I'm tired of being nice about it
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February 2019 by Jeff Bowman
Everytime it is some other problem...30 minutes just to cash a check....time for another bank!
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June 2018 by Randy and Rhonda Hosler
Very friendly people. My Dad & Mom have banked at the one in Crestwood, KY
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January 2018 by B Rad
I went to make a deposit in my saving account. I filled out the deposit slip and checkmarked SAVINGS account. I handed the clerk 2 forms of identification, an ID and a credit card, and said I need to make a deposit in my savings account. She then asked me to insert my credit card in the machine and enter my pin, assuming it was a debit card and a checking account. She was on her phone when I walked up. She did not listen to a word I had to say, check my ID, the deposit slip, or anything. Please fire her and hire someone else so I feel comfortable going to this branch. She cannot be trusted to handle money, especially someone elses. Nov. 15th 2017, 3:55pm. Since my last negative review I have been cheated out of 40 cents. I need quarters to do laundry and on more than one occasion I have received a roll of quarters with 39 quarters and nickel. They do not account for whats there when it comes in or someone is trying to make a little extra money within the branch. I suggest you check it before you leave. Jan. 9 2018.
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March 2017 by Jael Harrington
Nice desk staff.
