{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“A little disappointing this time. A few weeks ago the lady manager I spoke to about getting my sister who's handicapped a new flip phone I wanted to bring her in. She said that would be great purchase a phone an she'd get a iPad too. Yesterday the 7-1-2025 I met my sister there she is on fixed income to purchase phone. Chris waited on her and was very pleasant an helpful I told him what the manager had told me, he started setting her up and then learned you no longer could Honor that deal :( What a Disappointment
He wrote down my name number email as well. She got the phone we left.
Today I received email from Tmobile about something to sign, so I called the 800 number I was afraid to open it. I've had alot of emails from Tmobile that were scam
So I checked figured out it wasn't for me but it was for my sister. I thought to ask if and when Id get the refer a friend that the manager had told me about.?
And since he took my info that it was taken care of and done. Only to learn another disappointing fact that since I didn't fill out some kind of paper for it or anything that No I wouldn't get that either!??
Wow!Just Wow!! Nothing we were told about would be available to us wasn't Honored
I did message Chris today just to see if he did take care of the referral but haven't heard back from him.
I've not been with you very long I came from a bad experience with Verizon
And now all of this....
I can't believe you couldn't honor any of it for my sister or myself for bringing her.
Anywho it's very disappointing
Just needed to state the facts and how it feels an affects future deals
Thank you for your time.
Sincerely Robin Elliott ( and on behalf of my sister, Vivian Shay)”
“Took broken stressed phone in for repair, gentleman completely fixed with same day service in 20 minutes what I was terrified that happy info I was scared to loose. He made certain of no loss and total transformation resolved. If needed will use again and no other service. A hero for fixing my life line!”
“I went to Verizon to buy a new Apple Watch. Christian helped me and was nothing short of fantastic. He was kind, funny, and extremely helpful. Any time I need to go to Verizon in the future, I will be back at this location because of Christian!”
“My phone screen decided to break on me, and not turn on. Went to multiple places, hoping to get it repaired or into a state to get software keys (think 2fa), before coming here. Glenn was amazing, and honest about the repair. Would 100% recommend going here if you need your phone repaired.”
“I came in for help dealing with a stressful situation with my phone. Andrew was extremely helpful and knowledgeable. His customer service was top-notch and he helped make everything hassle-free. If I ever need anything else, this will definitely be the place I go to do it.”
10AM - 8PM
3065 N Bend Rd, Hebron
Mobile Phones
“Professional, Quick, Friendly. Went in with a phone that was not working at all. Asked for a new phone that would not make my phone bill go up and got exactly what I needed.”
10AM - 8PM
8460 US-42, Florence
Mobile Phones
“Got the deal with IPhone 15 for $250 and $60 month, the guy that helped me was really really nice and sweet. I would recommend coming here. Got a privacy screen protector for $0.99”
“Had a great experience with the associate Tray. He helped me and my parents who are not tech savvy get a new phone. The experience was overall pleasant and I would highly recommend this location. Tray explained everything thoroughly, got us some good deals, and was very helpful.”
“Myron was very patient, professional and knowledgeable about upgrading service, phones and internet. Also I appreciated his accommodations with keeping my daughter semi occupied with watching cartoons on the store television. He was very nice and Freddie was very helpful in getting the other customers taken care of while I was taking a quite a bit of time deciding on phones and services. ❤️❤️AT&T for Life”
“Traveling several states away, and phone died. Tried for repair, no luck. I was sent over to Chloe's store and I was blessed to meet Chloe.
Kind, smart, PATIENT with some guy from out of town that broke his phone and didn't have much of an idea what to do.
Can't say enough appreciation for the long time Chloe spent with me as she went through options, looked through inventories, pulled some stuff off the shelf then put others back on the shelf...
I genuinely hope that management at her store understands the jewel of a team mate they have in Chloe.
Hey Chloe - Thank you so much, ma'am. I really appreciate you - and Miss Sherry said she appreciated your help as well - she knows what dealing with me is like.”
“I googled Phone Repair near me, found this store and was there within 15mins of reading a few reviews! I arrived at 10:48am, iPhone screen half black, cracked, couldn’t use a single button! The clerk told me 30mins! In 15/20mins my phone was fixed, working like new and screen protector suggested sale for $5!!! BEST, Prompt, FAST service ever!!!! Keep up the great work! Go here if you need your phone back like I did!!! Thank you @Best Wireless!”
“Christopher is amazing! We had a wonderful buying experience yesterday. I highly suggest him for all of your tech needs. Christopher is funny, kind, and very knowledgeable about ALL products.”
“Vernell was our salesperson and was excellent. From the minute we walked in the store he was helpful and patient. He walked us through the options for a new iPhone and helped us to understand the best plan. I would highly recommend him!”
“Adam was tremendously helpful in assisting me with a new phone purchase. Instead of trying to sell me the most expensive model, he took the time to assess my usage and needs before recommending a cheaper model. He is knowledgeable, trustworthy, and made the process easy. High recommend!”
10AM - 7PM
5132 Delhi Rd Ste A, Cincinnati
Mobile Phones
“Best experience I have ever had at a cell phone store! Ever.My son and I went shopping for new phones and to have our old one repaired do to texting issues.The customer service rep help us pick out a new iphone for my son, my spouse, and repaired mine ??”
“Been coming here for the past 8 or so years, and I just recently purchased my third phone which was an iPhone 11. Omar was the one that sold it to us, and that process was simple though he was very deadpan with his responses but I didn't mind, I didn't come here to make a friend I came to buy a phone. Anyway, he told us to come back before the end of the next month to switch my phone's plan over to my other family member's so we weren't billed twice, sounds easy, right? Well, we came in yesterday and Omar happened to be there... just for him to tell us that we'd have to call customer service to change the plan. See, when we bought the phone he told us we could just come in, but when we did come in and he happened to be there, he said we'd have to call customer service. What sense does that make? Calling customer service for any company is always a pain, so I'm not looking forward to it.”
“Donald and Cam’s customer support was top tier! I appreciate how knowledgeable they are around ATT policies and procedures, guiding me through the phone upgrade process seamlessly. Thank you!!”
Open 24 hours
1912 Madison Ave, Covington
Mobile Phones
“The sales representative was amazed and very helpful and solved my problems that could not be solved by calling Cricket Billing department and customer service not sure if customer service was involved because I was being put on hold and I was talking with different people for just asking 1 questions about why my phone was turn off but was paid 2 days earlier with a text message say thank you for your payment and your next payment will be due on 11/30/23 as normally is and I had text after that saying I had a $20.00 credit due to me after I pay a $10.00 1 time charge made no sense what so ever and also the last person I spoke to on the phone trying to figure out way my phone was turn off and the person sent me a app to use to pay the 10$+ to open the app they sent me but I couldn't open the app because my phone was turn off that when I went to the cricket store in store whitch was taken care in less than 5min whitch I spent over 1 hr on phone with cricket billing and that all I have to say about my last experience calling Cricket to ask and to solved a problem or explain something I thought would be easy but I was wrong ?”
10AM - 7PM
3614 Warsaw Ave Unit A, Cincinnati
Mobile Phones
“My experience at 3614 Warsaw cricket was more than I expected Nickie was the best person I have ever dealt with she treated me with respect and patience and I will always be grateful to her for her service and I always be a cricket customer I would give her A10+++++++”
“Today I visited your store and these lovely people employees of yours were so kind to me their names are Al and tip they took very good care of calling the company to complain of my device that should have been on a recall and at the end of all of this nothing was satisfied by the company however these two gentlemen help me my replacing the phone backing it up and taking their time and we're gentle and kind and not only watch how they treated me but others as they entered their excellent employees you should be proud of them thank you Eleanor”
“Victra Independence Verizon Store staff member, Sam, jumped through major hoops and went the extra ten miles to get our family’s three un-locked “bring-your-own-phones” off of Tracfone service and activated with Verizon, while keeping our existing phone numbers. If you want to move your BYOP-unlocked iPhone off of Tracfone over to Verizon, keeping your existing phone number, call Tracfone technical support and get a separate transfer authorization for each phone you want to move from Tracfone to Verizon, before you head over to the Victra Independence Verizon Store, and bring the Transfer Authorization Instructions with you. While you are doing this important detail yourself, you are still letting the Victra Independence store staff handle the transfer process instead of you trying to do the transfer process on your own, through Verizon’s web site, which will only lead to failure. Sam was wonderful.”
“I called store for info on current phone bundles. I was assisted by Goose. He was very professional and patient with all the questions I asked. I appreciate receiving such wonderful customer service, as this has seldom been my experience during my 18 years of being a Cricket customer. Sending out a huge Thank You to Goose for excellent customer service!!”
“They allowed me to use a phone charger then showed me the benefits of switching to boost and I waited for a friend there and the staff was so nice to me and everyone who came in.”
“having trouble with my boost moto 5g combo (i know big suprise) the old no sim card stuff lol took it in he got it working which i know it will hapen again phones 4yrs old but he didnt even try to sell me noting bill me wasnt till imentioned old phone and maybe looking for new one didnt offer me some stupid expensive worthless iphone 16 guess he read me well showed me a kool galaxy a15 real cheap right up my alley great expereince”
“I had an amazing experience at Star Wireless and Smoke Shop! The staff were incredibly friendly and took the time to explain everything about my new cell phone in detail. They made sure I felt comfortable with my purchase and were super helpful throughout the whole process. I highly recommend them for their excellent customer service and welcoming atmosphere!”
“Emily A. did a GREAT job with my upgrade she recommended all the necessary stuff and provided excellent customer service, I felt very welcomed and she is doing A AMAZING job!!!! Super fast and efficient too :)”
“The girl at the store helped all she could under the circumstances not her fault a manager from att full blown lied and deceived me and now no longer works for att I am going to switch carriers every time I call it's the same no one takes care of anything you screw your customers with lies and bs it's no wonder you have the poorest customer service”
“Always a good experience at this store especially when the dynamic duo is in I'm terrible with names but they will really take care of you! Thank you Kennedy and he whome i feel terrible for forgetting the name of! I really hope you get recognized for your above board customer service!”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“Shane was an amazing help when switching our phones over to verizon. Boost wouldn't unlock our phones and Shane helped us to get new phones very affordable!”