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July 2023 by Jaime Key
Horrible wait times, especially on a Saturday. We waited an hour to set up a CD and they didn’t have a bathroom. I literally peed in the bushes.
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October 2022 by Kevin Cost
Kelsie helped me get my first big loan for my new car! She did a great job. Friendly staff here.
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August 2022 by Cheryl Niles
Truist has closed all convenient locations and now is closing the Erlanger location. Probably time to find another bank.
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July 2022 by Kevin V
Kelsie helped me get my first big loan for my new car! She did a great job. Friendly staff here.
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April 2022 by Scott Sharrock
Courtney could have not given us better service! My wife and I are extremely thankful for the help she provided, above and beyond!
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March 2022 by Jon Dunaway
Love driving all the way to this location on Saturday to be closed, while Google says it’s open. This is common with all BBT/Truist. Get it together.
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January 2022 by Jessica Schroder
I have a Health Savings Account w BB&T and they are neither allowing me to choose my own doctor, nor purchase birth control!!! I have called the bank to see if there is a process to get my doc and meds added and they very rudely said there is not, like how dare I ask!?!? I'm not saying don't bank w/ bb&T, I'm just saying if you do, you may not be able to get your own money back out
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December 2021 by Mike Fultz
Thank you Deion of Crestview Hills! 15 minutes and she resolved an outstanding issue I had with another branch. Instead of pulling my accounts I’ll be by Monday to discuss refinance vs. credit line. Thanks again you were amazing and have restored my faith in your organization! I’m not sure of your responsibilities within the company but I’m fairly confident that your patience, professionalism, as well as execution is probably being underutilized. Someone at BBT/ Truist should look into Deion and her ability to help the organization develop a reputation for above and beyond customer satisfaction! Thanks again Deion...see you Monday!
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December 2021 by Gary Combs
Went to the Highland Heights, KY branch...tellers are super nice. I asked about information on CD's and the teller yelled over to the manager to ask if he was available. He yelled back, no. Did not ask if he could help later or make an appointment. Kind of abrupt treatment for a customer.
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February 2021 by Susan Ryman
Definitely stay away from mortgage lender, Andy Dyer who works out of this branch and also Kenwood, OH. Very unethical lender who, reguarding my refinance application, gave me incomplete and inconsistent information about what underwriting required. I have federal, state and local complaints pending against him and the company for violating consumer protection laws. I took my mortgage business to Victory/Heartland (Ft Mitchell). They are honest and professional lenders.I would have given this business zero stars if possible.
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October 2019 by Gary Skinner
Personal service is back in style. Courtney is awesome, she was so polite and professional. Courtney went above and beyond to assist me with a financial problem. I can't imagine ever banking anywhere else.
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September 2017 by Julia Schmitz
Don't be fooled online it says they close at 1pm on Saturday but I just went to cash my check at 12:15 And they weren't open I checked the door and it said they closed at 12. It kind of pissed me off and it was a huge inconvenience.
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April 2017 by Brenda Simpson
Friendly, personal service. They know me by name.
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November 2015 by Nick Mayer
The Bank of Kentucky (now BB&T) is a great bank and a even better place to work at. The family atmosphere is a breathe of fresh air in regards to any other bank in my opinion. I have found the employees at all the various branches to be the the friendliest anyone could hope for. Everyone really enjoys coming to work everyday
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May 2011 by A Google User
This Bank is a bunch of A_holes. Lead by a pompous braindead CEO and a VP who is borderline insane. Realtors, businessmen, contractors, etc have relayed their events in dealing with these jerks to me, it's amazing and they pretend to be "community minded". What a joke these clowns are.
