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August 2024 by Sp Rh
I went to the store to check on an upgrade option/purchase Jlab headphones. Dude didn’t even try to sell anything. Told me it would be 100$ for a claim on my current phone(charging port doesn’t work.) I declined but went ahead and bought the Jlabs, they’ve been charging for 2 hours and they are still blinking red. I also requested a emailed receipt for them, and never got the email receipt. I called the store twice and waited more than necessary. I’m not driving back. This review was my last option.
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June 2024 by Burner Facetime
I don't want to be drinking the hater-aid, but this location left me feeling swindled. I went in to upgrade my phone during which the three sales representatives told me that I qualified to add a second number onto my phone absolutely free. I didn't really have much interest in doing so, but they were very persistent and kept assuring me that it would cost absolutely nothing, so I agreed. Low and behold, the next day I went to check my next bill online and it had gone up by $90. Fortunately, I was able to call Verizon customer service and cancel it, but it was a headache and I'm still on the hook for the activation fee. It felt very deceptive to me which makes me sad because the sales reps seemed like friendly and honest people. Oh well.
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May 2024 by cindy Ernst
Sales tech was very professional and very helpful. She made upgrading very easy.
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February 2024 by Skyy M
Ben and Steve were a big help in getting my faulty sim card replaced. Despite walking in with a few people in line. Steve took a second to walk over and great me. Him and Ben freed up about the same time and tag teamed getting my intermittent loss of data figured out. They both agreed my sim card was on its way out. They got me swapped to a ESIM and I was back on the road. If it was not for the line of people I would have been out the door in under 10 minutes.
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January 2024 by Sarah Fitch
Do not purchase anything from this store. This is a franchise store. You will not be able to return anything. The customer service is horrible.
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December 2023 by Tommy Combs
Erin done an amazing job.
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November 2023 by Jacob Dau
If you buy a phone from here, expect non stop garbage promotional texts.
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November 2023 by Connie Flynn
Camy was very good. Jake was her trainer & extremely helpful & knowledgeable. Thank you!
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October 2023 by Rich Strassburger
The staff at the store were very friendly and helpful. They set up my new phone and transferred everything from my old phone.
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September 2023 by Tom Schulte
Great service, quick setup and full disclosure of charges.
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September 2023 by Geetar Lady
Steve was great!
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August 2023 by Jessica Hinkle
Jake was great!
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August 2023 by Deedee Butcher
Got a watch to go w/my new phone!!
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August 2023 by Tiffany Sizemore
erin was amazing 10/10 recommend
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August 2023 by Suzi Richey
I had a great experience today at Verizon. Steve H got me all the way together. I got the 14 promax and the Apple Watch. He was super patient with me and went out of his way to call customer service, and everything to get everything situated when we were having a couple issues. He resolved it quickly, and I left happy. Thank you so much!! he was a great sales person, easy to talk to and had a positive attitude. I love my new phone!?
