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“My wife needed a new phone. Her phone was very old. The service at the Verizon Alexandria was excellent. They worked with you and there was no pressure. Very knowledgeable about all the products.Great job!”
“I just came into Verizon to get my phone fixed and Randy was outstanding he was right here waiting for me took my phone with a smile on his face and got me back in business and I am so appreciative and your company is so lucky to have this young man working for you.”
“My experience at 3614 Warsaw cricket was more than I expected Nickie was the best person I have ever dealt with she treated me with respect and patience and I will always be grateful to her for her service and I always be a cricket customer I would give her A10+++++++”
“Exceptional service from Layton Hubers. Layton arrived promptly, diagnosed the issue with precision, and resolved it efficiently. His technical expertise and professionalism were truly commendable. He took the time to explain everything clearly and ensured that I was satisfied with the solution before leaving. I highly recommend Layton for any Verizon-related technical needs. Thank you, Layton, for your outstanding assistance!”
“Thank you Chloe B. at the Newport Pavilion store for excellent customer service! She was not only attentive, friendly, and patient, she showed a great willingness to problem solve. ( couple swapping phones 13 Pro/Plus <=> 15 Plus)”
“Yesterday I took my sons iPhone into get the screen repaired. He shattered the entire LCD screen.I took it in and the men are humble. They gave a fare price to fix it. I was extremely skeptical. He said 45 min. I instantly thought, there’s no way.I came back a hour later and the phone looked brand new. I couldn’t believe the job that he did on this phone. It looked like it came straight from the apple factory. No blemishes. The work he did was amazingly good. As good as if not Better than any apple employee.Im very blessed and thankful for them.Thanks again. Definitely saved me hundreds compared to buying a new phone.”
“Been coming here for the past 8 or so years, and I just recently purchased my third phone which was an iPhone 11. Omar was the one that sold it to us, and that process was simple though he was very deadpan with his responses but I didn't mind, I didn't come here to make a friend I came to buy a phone. Anyway, he told us to come back before the end of the next month to switch my phone's plan over to my other family member's so we weren't billed twice, sounds easy, right? Well, we came in yesterday and Omar happened to be there... just for him to tell us that we'd have to call customer service to change the plan. See, when we bought the phone he told us we could just come in, but when we did come in and he happened to be there, he said we'd have to call customer service. What sense does that make? Calling customer service for any company is always a pain, so I'm not looking forward to it.”
“Blake did an amazing job today! I came in with a broke phone and he went above and Beyond to service me and all others. Great at multi tasking as well! Thx for all of your help. GO BLAKE!!!!!”
“I called store for info on current phone bundles. I was assisted by Goose. He was very professional and patient with all the questions I asked. I appreciate receiving such wonderful customer service, as this has seldom been my experience during my 18 years of being a Cricket customer. Sending out a huge Thank You to Goose for excellent customer service!!”
“Troy was fabulous!! I came in with a phone that had all my daughter's wedding pictures on it and was not holding a charge. I was in a panic but he was amazing and we have all the pictures.”
“Excellent and service. The employee who helped me was very patient and helped address all needs, transferred my old phone to my new one. Added all my new aceasories for me. And was very patient with my autistic son who kept wondering off while trying to get his old phone transferred as well.”
“They allowed me to use a phone charger then showed me the benefits of switching to boost and I waited for a friend there and the staff was so nice to me and everyone who came in.”
“I was stressed and left with no options luckily Jordan at Newport was so helpful I could not be any happier or luckier to have him provie his excellent amazing service”
“I want to Thank,⭐✨AL & TIP✨⭐ for being so Awesome! Thank you for your Excellent Professional help! You were Friendly, Knowledgeable, as well as quick to solve issues and patient in helping me the day I visited your store. You are both exactly what Cricket needs so much more of!!!I have been a Cricket customer for over 15 years. Unfortunately, in the past few years my experience with Cricket as a company has been a nightmare. My visit to the Glenway store has given me hope. Again, THANK YOU AL?& TIP?!!”
“The sales representative was amazed and very helpful and solved my problems that could not be solved by calling Cricket Billing department and customer service not sure if customer service was involved because I was being put on hold and I was talking with different people for just asking 1 questions about why my phone was turn off but was paid 2 days earlier with a text message say thank you for your payment and your next payment will be due on 11/30/23 as normally is and I had text after that saying I had a $20.00 credit due to me after I pay a $10.00 1 time charge made no sense what so ever and also the last person I spoke to on the phone trying to figure out way my phone was turn off and the person sent me a app to use to pay the 10$+ to open the app they sent me but I couldn't open the app because my phone was turn off that when I went to the cricket store in store whitch was taken care in less than 5min whitch I spent over 1 hr on phone with cricket billing and that all I have to say about my last experience calling Cricket to ask and to solved a problem or explain something I thought would be easy but I was wrong ?”
“Knowledgeable and kind customer service. Noah went above and beyond to help my husband and myself!! We have been with Verizon for those to 15 years and are continually happy with all their services.”
“The gentleman was courteous kind and helpful. It became very busy all of a sudden and he handled it and everyone professional and efficiently I will highly recommend them to everyone I know”
“Best experience I have ever had at a cell phone store! Ever.My son and I went shopping for new phones and to have our old one repaired do to texting issues.The customer service rep help us pick out a new iphone for my son, my spouse, and repaired mine ??”
“Lorena is awesome!! My wife and I came in to get new phone and she made it a great customer service experience her knowledge is exceptional and customer service skills impeccable it was a pleasure doing business there and will be back and tell friends”
“The staff here was incredibly kind, helpful and patient. Shawn (Sean?) graciously helped me switch from my previous phone plan to my boyfriend's plan with Cricket, even staying after close with us to get things straightened out with my previous phone plan provider. He could not have been more helpful. Thank you guys!”
“Brought in a old phone that I had lost for at least 2 years that was found. Nick and everyone else in the store went above and beyond helping me retrieve the photos from the old phone.”
“Best customer service ever! They were so helpful with switching over phone services and Danielle helped us when we went to get pricing on phones and info on what we needed to switch over!”
“I have been coming to this store for years and have experienced good and bad service. Lately, they have been short staffed and I have had to wait longer than usual but the service has been worth the wait. While I was waiting for Amanda to finish working with another customer a new gentleman who just walked in the door approached me asking if I need help. Amanda told him I she was taking care of me and he mumbles- what the **** ever. He then started helping another customer and in my opinion was extremely unpleasant, dry and rude. I will be back but I will not allow this guy, I wish I knew his name, to take care of me. Bad bad hire. I know you guys need more staff but the quality of your choice in those you hire matter. Amanda 5 stars other gentleman 0.”
“I went to a AT&T store to get help understanding my monthly bill and the rep there was very helpful and respectful. I visited the store in Cincinnati on Harrison Ave. He helped me understand my bill and Aldo switched me to a lower plan because I am a senior, 70 yrs old and told the rep that sold me the plan that I just wanted a basic plan which I did not get from him!”
“Fast and easy transfer from Cricket and the worker, Moe, was fantastic! He was very pleasant and helpful! Would definitely recommend to anyone looking for new cell service!”
“The store clerk was very helpful and very professional. We're going to switch to this location. The one on Winston Ave smells like Weed every time we go there. Hopefully the owner will do something about that.”
“Jamel & Ty were amazing with helping me get set up with my new Apple Watches for myself and my wife and getting me set up with the teacher appreciation. Thank you both a lot for all that you do.”
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“Ben and Steve were a big help in getting my faulty sim card replaced. Despite walking in with a few people in line. Steve took a second to walk over and great me. Him and Ben freed up about the same time and tag teamed getting my intermittent loss of data figured out. They both agreed my sim card was on its way out. They got me swapped to a ESIM and I was back on the road. If it was not for the line of people I would have been out the door in under 10 minutes.”