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December 2023 by Sylvia W.
I had an awesome experience at this location. Highly recommended!As a new business owner, I felt respected and supported. I appreciate the team as a whole and would like to acknowledge Bill for his professionalism and words of encouragement.
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November 2023 by Desiree Lucas
The bank & staff are always great, it's the ATM that's always the problem.
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September 2023 by Gandhi Rodriguez
very poor customer service place, the manager was not very busy that he could not help me with opening a new accountChase is getting so bad service
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May 2023 by Lila Campbell
I've always hated Chase Bank, but today is a great example of WHY.Called local branch to replace a card, had to push buttons to route call, listen to obnoxious recording about tax forms, then finally routed to rep. That rep couldn't handle it, so transferred us to the Philippines to a rep who asked for ssn... he couldn't find our acct, so said "sorry I can't verify your account" and tried to disconnect the call. We stopped him from disconnecting and he realized we needed to be in business account management, not personal. So he transfers us. My husband was driving and phone is on speaker so I read the EIN to him because he was driving and couldn't look. He refused to take it from me- even though I am also on the account. Then he says we need to go to the branch. Call the branch back, we need to go in person to do this with 2 forms of ID and they'll request one to be mailed. Husband is leaving for Florida, so lost cause. 17 min, 16 sec to get NOTHING handled.So decided to deal with Heritage- my other bank- instead because we have a card we need to pick up from them anyway....Called Heritage, they answer right away and immediately know who I am without me even telling them. Started to ask about the card and they said they still have it there waiting for us, just swing by the drive thru at our convenience. That call took 33 seconds, and it was only that long because I had to tell them I love them for solving all my problems so fast.If you need a bank, totally recommend Heritage!
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January 2023 by Daniel S.
I don't know who I was talking on the phone with just now, but that was some of the best customer service I have received in a long time. Upbeat attitude to the point and they got the job done and explained it very well.
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December 2021 by Corey F.
DO NOT BANK WITH CHASE!!!! I was a customer for 7 years then they suddenly cancelled my three accounts and credit card without notice or without giving me a reason. I have never been delinquent, late, or even had any fees. My balances have always been several thousand more than the minimum required. They gave me 10 days to find a new bank and transfer all of my transactions! I have never heard of this happening then Google searched and sure enough, Chase is known for doing this!
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June 2021 by Dan Rogg
I want to thank Jim, who helped me get my wife's estate check reissued to my name. Excellent, compassionate guy. The best service!
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September 2020 by Stephen
Best branch location around. Very professional and polite. I highly recommend this location if you're a chase customer. I also highly recommend you AVOID all florence locations. I only stated that in the hopes this locations manager will see and influence corporate to change florence locations. The employees at both Florence branches are rude and very unprofessional. It's hard to believe it after seeing the standards they set for employees at this branch.Thank you for consistent exceptional service CRESCENT SPRINGS Chase branch
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February 2020 by Jonny Chick
It’s a pretty standard bank. Nice that they had coffee and the wait wasn’t too much longer than you would expect. Actually, I really liked that they had Swiss Miss at the coffee station. Michele Stuhlfauth was very helpful and kind when setting up my checking account.
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February 2020 by Alexis Lambert
The Branch Manager Michele was incredibly nice, helpful and understanding. She helped switch my account to a student account today! Thank you × a million, Michele!
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February 2020 by Karen Peach
My mom's husband died and there were so many details and so many things we had to take care of. We were very overwhelmed and we sat down with their representative, Victoria and she walked us through everything and helped her change and set up everything. She went out of her way to get my elderly mom straightened out. We are indebted to her.
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November 2019 by Desh Arya
Ryan delarosa, Michele,Nancy, and MsJacobs outstanding smiles and unbelievable great customer service make this the best bank branch I have dealt with in 40 years of banking with over 10 different banks, they are the cream of the crop in their industry
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October 2019 by J
Ryan was amazing. I had dealt with other people In the chase network prior to getting in touch with him and they were rude and extremely demanding. Ryan was understanding and kind. Thanks so much!
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September 2019 by Sinator Meek
Awesome bank. Best there is
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October 2018 by Marin Godsey
Always a great experience here! Michelle is extraordinary and goes above and beyond for my family and I. This branch is the reason we will never leave Chase!
