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March 2024 by Allen Pac
I went to get my bumper looked at cause it was popping out brought it in and Scott made sure it was fixed and looks great now thanks to Scott and Shelly they made sure I was taken care of
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February 2024 by Kelli Helton
Im very disappointed in this business and would never recommend them. My 76 year old mothers new car was hit and she took it here to be fixed because it was recommended by the dealership. The car was fixed but not correctly. Her back hatch rubs the bumper and she has to slam it hard to shut it. Its obvious it's not correctly done. She took it back and was met with sarcasm and attitude. Her car is 7 months old and she shouldn't be told that if she doesnt use the hatch much, it shouldn't be an issue! It doesnt seem this place checks or takes pride in their work. Customer service skills definitely need work! I guess legal options are next.
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February 2024 by Steve
Jon is rude. I’m never bringing my car there again!
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December 2023 by benjamin overbay
Not really interested in helping people thru the difficult process
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November 2023 by Diann Strebel
Hello, The Technicians were Kind and Courteous. My car was taken in for an oil change in a timely manner with my appointment.They have answered any questions or concerns that I may have had about my car. Thank-You.
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September 2023 by Dan Frederick
The old guy was rude when I got there. On the phone they told me to bring my car in, then when I got there the old guy with glasses was very rude. He said “pull it in that door over there, I’ll be out when I’m out there” like real snippy with a hateful tone. Then when I pull in he comes right out and says I don’t work on anything that old. And that was it.. thanks for wasting my time on the phone there buddy. If you hate your job and people just quit
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September 2023 by Elizabeth Smith
Reliable and friendly!!! I appreciated that I was taught about new features to my car AND how to get back to the other side of the waters!
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August 2023 by Ricardo Strader
I was getting a passenger mirror installed. The lot was full of cars . I barely was able to get in the lot. But the service was quick, professional and reliable. And the price for the installation wasn't bad for $60.
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July 2023 by Libby Harmon
Called today to ask about getting my car fixed after I was rear ended last week. The guy I spoke asked what insurance I had and when I responded USAA, he said that they refuse to work with anyone with that insurance because “they are the worst insurance in the country” and began to ask me why I chose to use my insurance in the first place vs calling the other guys directly. I went through my insurance for a reason, and frankly, it was completely out of line. I said okay thanks for your time and moved on, but the rude response was unnecessary considering I wasn’t begging for them to do the work & called only the one time to inquire about this service after getting an estimate. Not a good way to do business. If you have USAA, don’t bother.
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May 2023 by Suzy Godsted
Took great care of my Highlander and got me in sooner than all the other auto body shop. Price was the same as the other place since it was an insurance claim.
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March 2023 by Kelly Keiser
Service department went above and beyond to get my tire replaced. They took car of everything, and delivered true customer service. Kerry Toyota Service Center cares about their customers, and it is apparent from the first employee interaction to the last. I highly recommend them!Services: Tires
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March 2023 by Robin Welch
I always have a great experience. Ben is a top of the line sales associate and great to deal with. So personable and friendly! We have also dealt with Greg on previous visits as well. He is also very good at what he does. I am very satisfied going to Kerry Toyota for service on my car.Services: Tires
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February 2023 by Stefan Loveridge
They did a good job replacing a bumper and headlight, and touching up some surrounding paint. As others have noted they aren't cheap but that would be ok if they did a better job with communication and follow through. They only work by phone and aren't great at it, get email please. My biggest issue are though that they explicitly committed to swapping out my old bulbs or replacing all of them so they match, they did not do this, now I have a ridiculous incandescent running light they gave me running warm next to the very nice LED running light in my other headlight, which was in the old one they removed, which they promised to keep and cost like 20 bucks btw. Finally I can't prove they did this but mysteriously when I got my car back a button was popped out of my 'roof console' (you know where the sos button is) AND the roof upholstery is now hanging loose! So in summary they can probably do your job but be prepared to watch everything closely and to spend a lot of time on the phone.Service: Body & Trim
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February 2023 by Victoria Williams
It wasn’t too bad. It’s the only place I’ve ever gone to get my car servicedService: Oil change
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February 2023 by Greg Brainard
Kerry Ford is by far the best Ford dealer and provider of service in the entire Cincinnati OH area! I’ve been to other locations prior to Kerry and there is no comparison in the level of professionalism and service that Kerry Ford provides over other locations! Tony Blaine, Service Director, and the service technicians are among the very best I’ve seen after many years of prior Ford ownership in Ohio and other states. I’ve recommended my personal friends to Kerry Ford and they have also received the same level of great service and support! Thank you, Tony Blaine, and your team for the continued service and support!Service: Transmission
