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February 2024 by Ashlee Jackson
This is the worse banking experience I have ever had and Spencer Sharp the manger needs to have immediate minority customer service training as he was condescending and dismissive when my behavior remained calm and professional. I would hate to see how you treat your other customers. Absolutely horrible way to represent the 5/3 brand .
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April 2023 by Jose Davila Travieso
this bank is exceptional and a great atmosphere. they know my name. i recommend that they need play music inside or outside.
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February 2023 by Jose Davila Traavieso
this bank is exceptional and a great atmosphere. they know my name. i recommend that they need play music inside or outside.
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June 2022 by Barry J.
Many employees are not knowledgeable about their Bank's services and accounts. Several times Fifth Third Bank has "changed" its protocols and did not inform its employees, or us. This is reflected in a handful of frustrating experiences with uninformed and, sometimes, bratty tellers. I tried their new support number: It is a third-world call center that, also, is not up-to-date on procedures, changes, and banking rules. Try to call it and it is not 24-hour service. (despite it being in India in a different time zone!) Very frustrating if you have ANY problem. Most people are nice....but that does not excuse ignorance of their system/software/accounts/rules. We are looking at other options now. The quality and consistency of their banks and staff are much poorer than 10 years ago. They do not value our accounts nor do they respect our frustration when they make an error or change, arbitrarily, and leave a customer floundering for answers or, stonewalling customers with passive-aggressive behavior. If you try to locate a past error (band error) they charge you hundreds of dollars to access records! We have several large accounts and have banked with them for nearly 20 years. They do not have the quality they once provided. We are looking for another bank now.
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June 2022 by Anton N
Rude tellers. Zero service. And firth third wants you to pay 8 dollars for a check, while you're doing a ton of business with them
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May 2022 by James Howard
The people here are very rude at this branch don't go!!!?!?!
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January 2022 by RA Walton
Some of the newer machines allow you to choose how you want to receive your money. They ALL should give this option.
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December 2021 by Andrew Walker
The worst ran banking branch I have ever worked with. They can’t cash checks or complete basic loan documents. My wife and I had to come in on FOUR separate occasions to finalize loan documents because they kept misplacing documents. They were unable to even set up a basic escrow account. This is basic banking and legal requirements for any banking institution. When I asked to file a complaint they directed me to the CEO of all of 53rd.
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November 2021 by David Norton
Sent carrier through and waited at least 15 minutes while they waited on everybody else in the lobby ask for an updated balance and they didn't send me that either had to wait another 5 minutes for them to do that then she almost took my hand off while I was trying to put the carrier in back in.... I'll use a different branch from now on
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May 2021 by Christian Tanis
Just had the best experience I’ve ever had at a bank. I had a couple issues with my accounts not showing up on my app and Rebecca was so helpful in getting everything fixed! We had two different issues and she and another coworker got them both resolved quickly and were both very friendly in the process. I’ve always banked with Fifth Third but I will be coming to this location on 4th street in Covington from now on!
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February 2021 by Amanda Mills
Great bank. Great staff. Mr. Kirby will help his customers out in any way. I had a frustrating situation and he helped me out so much! Thank you all!
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February 2021 by Matthew Rosensweet
Best branch, best customer service!
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November 2020 by Mike Jeffries
Good Service. They always remember who I am
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May 2019 by Serigne Lam
Very friendly and welcoming staffs.
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October 2018 by Simon Juelg
Simply Delicious
