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January 2024 by Isaac Sandoval
Excellent attention
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December 2023 by Rachel Lawson
I wish I could give this store a 0 star rating.Upon arriving to the store, both the associates were outside of the store smoking weed. I guess since we interrupted their smoke sesh they decided they were going to be rude from the get go.We needed assistance bc my mothers lifeline government phone isn’t charging- she has no income.Neither one of the ladies wanted to deal with us, they were extremely rude, nasty and short answered when we asked questions.The associate literally stated “she doesn’t know because she pays for her phone”. Obviously taking a jab at my mother who has no income and on lifeline assistance.So sorry to kill your ladies buzz and make you actually do some work while on the clock.Do not visit this cricket location if you’re on no income or fixed income they will be sure to throw it in your face that you’re poor!!
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January 2023 by joyce gauthier
Went in this store because the phone I had bought my husband 2 months ago was going crazy and we couldn't fix it. The young adults that worked at this story were extremely helpful and went out of there to be very helpful and respectful. Thank you for helping out two old farms!
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November 2022 by Kevin Kelso
service representative demonstrated good customer service. And knowledge about intricacies of plans and connections to foreign countries such as France. ?
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October 2022 by Brittany Forgue
Worst customer service ever. They were too busy worried about what I was doing with my old phone and to set up my new phone incorrectly charged me $100 for their own mess up. Refused to give a refund and said “ you’re either going to take an L or you’re gonna take an L”. We have been with cricket for several years and this is how you get treated. I will go above and beyond until I get my money back.
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September 2022 by Laurie Davidson
Very helpful and friendly
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August 2022 by Jessica Brown
I thought changing phone carriers would be challenging but the young man at this store made it so easy. He was very knowledgeable and gentle with the process. He made me a customer for life. I will be recommending this location to everyone I know. Also LOVED the drawing on his chalkboard!! Thanks for everything Johnny!!
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May 2022 by Jon Cammon
Very helpful staff as far as the phones, and if you need to get a quick high go to this store for sure lolreeked of Mary Jo's twin sister
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March 2022 by Its L3roy
If there was a zero star or negative stars I would give them I would. Worst place ever do not go there, went there to add 3 lines a couple months ago. They said they don't qualify for free phones even though they were porting over there numbers. Called Erlanger/elsmere store he was just as confused as I was on why they weren't honoring this, called another store to confirm everything and said yes they qualify for the free phones so another words they were trying to scam me, don't even go there to pay your bill because they might get you for more.
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February 2022 by rosemary orr
The sales lady was super helpful!
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February 2022 by david murphy
John was Johnny on the spot helped me with My phone I bought at cricket phone thanks again
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December 2021 by Mary Humphrey
I went in got pleasant service from the staff and she is very helpful
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November 2021 by Lynn Hayes
I thought changing phone carriers would be challenging but the young man at this store made it so easy. He was very knowledgeable and gentle with the process. He made me a customer for life. I will be recommending this location to everyone I know. Also LOVED the drawing on his chalkboard!! Thanks for everything Johnny!!
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November 2021 by S Hunt
Great customer service guy, Very techsavvy. THANK YOU
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September 2021 by LiNdSaY S
Horrible experience. Got a Samsung Galaxy A01 March 14th 2021. Not even 6 months old and 1 night it completely died, wouldn't turn back on even after charging it, took it up to store & Megan C. Was there. Very RUDE & unprofessional, wasn't wearing her mask & was coughing all over store & MY FACE, also wasn't wearing any type of name or ID, she refused to help me said wasn't anything she could do, but yet she didn't have a problem taking my $ every month. Had the audacity to try & sell me a "Different phone bundle" for $95 bucks plus tax. I said NO I want this phone fixed it's still under warranty, had to call cricket customer service just to get a run around. I HIGHLY recommend using a different phone provider as these ppl/company is a joke & a waste of $. Also submitted complaints to FTC & BBB. This place needs competint staff