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August 2023 by Steven D.
Find a Toyota dealer that doesn't have a nonrefundable deposit policy.Summer 2023. I was looking for a Tacoma which is impossible to find and called Don Franklin Toyota, Corbin, KY. Initial call resulted in NO call back from sales, so I called back and got Stuart Robinson (I have NO problem with him) who told me the used trucks I called about weren't available (though they were on their website). He did however say a new Tacoma was coming in. Since I had called up to 15 other Toyota dealers within 200 miles of Nashville, TN and no new trucks were available, I agreed to a "nonrefundable" deposit. Absolutely ridiculous since the dealership KNOWS they will sell EVERY truck they receive and they had ZERO money invested in the sale.I'm in the process of buying from another Toyota dealership that went over and above to find a 6 foot bed Tacoma and has asked for NO MONEY to reserve the truck in my name.Don't waste your time on dealers who think they own all the cards. This probably applies to the whole Don Franklin "family" of car dealerships.
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November 2022 by Don B.
Having moved from another state with an excellent Toyota dealership and service I found it odd that all this dealership wanted to do was oil changes, none of the more comprehensive services that are recommended at certain mileage intervals. When I questioned them about it, they said "we can do it if you want". Many times I've called to get an appointment and been told none is available for a week, yet when I've gone for my appointment there have been very few people waiting. Just checked into service at Fox Toyota and was told (which I suspected) of all the different services that I'm delinquent on. Sorry Gambrel / Don Franklin, you've lost a customer.
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April 2022 by Terry L.
Scheduled a oil change, they then called and attempted to cancel cause they said they where only doing warranty even though we scheduled in advance. Then when I dropped it off at my appointment if 9:30 they said it would not be ready till 3:00. I was fine with that then they called and attempted to tell me all this stuff was wrong with the car even though after getting the car back I had another mechanic look and they are unable to find any said issues. They even charged me for items that weren't used. I would suggest not using this business for any reason.
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July 2021 by Tina Philpot
Awesome service.
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May 2021 by Ashley Phillabaum
This place is a joke service suck all I wanna do is get home and I'm here fixing a broken lug stud! I'm pissed off!
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December 2018 by Michelle Moore
Went in today to get floor mats for my Tahoe. They rang up a different price than what was on the rack (2 sets of these mats were the ONLY thing hanging on this rack). We showed the employee where they were hanging. He let us know it was wrong and when we asked which ones were that price he responded with "I don't work on commission" and walked off. Worst customer service ever!
