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November 2023 by Caleb hale
Can't get ahold of anyone no one's there when they're supposed to be open.
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September 2023 by Mark Prichard
Horrible customer service no one answers the phone no one calls you back when you leave a message.Did not have a problem taking my money...
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May 2023 by Natalie Wehrle
Getting glasses was super easy and the very nice front desk lady was able to explain my prescription, what it meant, and then based on that, what my symptoms should be. She nailed it and that made me think they weren't just trying to get me to buy glasses but actually prescribing something that would help. Still waiting on my glasses but as a first time glasses buyer, it was a good experience.
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March 2023 by Jake Boerger
If you are going to close at 5:30pm, then don’t advertise you close at 6pm. Thanks for wasting my time.
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March 2023 by Gymnastics Mom
On hold for 25 minutes to speak to someone just to reschedule an appointment. Every time you call, you are on hold for at least 10 min. One day, I called without checking their web site, and I was on hold for 10 min before an automated message told me they were closed that day. Ridiculous! Went ahead and cancelled our apt. Scheduled at MyEyeDr nearby - called them to verify they take my insurance - they answered right away and answered my questions within 5 min. Will not consider Pearle Vision in the future and do not recommend...
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February 2023 by John Bowman
I just wanted to say thank you for fixing my eyeglasses! I very much appreciated the assistance. The team was extremely nice.
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February 2023 by Dylan Wright
This place is great! Marlee was AWSOME and very friendly. This is the third time I have been here and never been disappointed. I’m very surprised by the other reviews because I have never had a bad experience. Everyone is happy to help and willing to take the time needed with each customer from what I have seen. Would surely come back again
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December 2022 by Eric Evans
I had a great experience!! Brooke the woman that attended to me was so kind and has a good attitude, she also set up the perfect glasses for me
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December 2022 by Hayley Sanzenbacker
Brooke was very helpful and I had a very wonderful experience here, I’m sure to come back for all my glasses needs!
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December 2022 by Antionne Beasley
Would like to say that Brooke G.M and Hannah -Tech was awesome Brooke was very knowledgeable and the look and product Great job. Awsome customer service. Thank you for helping me choose my eye glasses. Definitely will be back. Oh doc great job as well..Blessings
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December 2022 by Joseph
The young lady who was working in the coldsprings store is an amazing young lady she was above an beyond polite knowledgeable in her Job.Another customer brought a little girl in for her first pair of glasses so she could start her first year of school the imploie maid the child feel good about her first experience at the eyedoctor. Such an asset pearle has in there coldsprings store.Thanks young lady for the great customer service experience then an at eleven o'clock today as you are a thorough employee ?.
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December 2022 by Kristen Pronik
This Pearle vision was amazing at helping my daughter with her contacts. We are from Northern Ohio and in town for a soccer tournament and she was able to fit us in last minute. She was patient and very helpful with our situation. If I could give six stars, I would! Thank you so much!
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December 2022 by Dylan baker
I will never use this location again. Both my boys need their glasses and they have came in but nobody has been at the store for us to pick them up. I spoke with someone about getting them today and she was supposed to personally call me if nobody was gonna be in today and of course no one is answering at the store and she has yet to call. My son needs his glasses for school and this is uncalled for.
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December 2022 by Tara Gray
I have been going to another optometrist for the last 5 years but thought I would stay closer to home.Everyone here were so nice and helpful. The optometrist here was so nice and he talked to me about how to help my eye health along with diet (I have bad eye sight). I really appreciated his time and attention.Frankie and Brooke were very helpful and nice but want I liked the most they were not pushy. The place I went to before were always trying to up sale me but Brooke and Frankie gave me free samples and said stop by any time. So if you are thinking about an eye doctor or need a change go to the Pearle vision by Panarra bread on 25.
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December 2022 by Nikki Alphonse
I normally don't leave reviews but I had to in this case. I want to give a huge shout out to Brooke for helping me find the right affordable and stylish pair of glasses to my liking. She went above and beyond to take care of my needs. To be honest I was worried because these are my very first pair and I didn't want to look stupid but at the end I can honestly say I'm super happy with these glasses. I'm thankful for Brooke and all her help.
