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December 2023 by Katie L
My first appointment and picking out my glasses were great. However, after picking up my glasses, I realized the frames were too small for my head despite getting them adjusted. Thankfully, they let me pick out new ones.However, every time I have gone in since my initial visit, they act like I'm a major inconvenience. I already felt terrible asking for new frames, but they made me feel even worse. I got my new frames and then today went back again to get them adjusted because one of the arms of the frames cut in at a severe angle behind the ear.When the tech returned, there wasn't much of a difference (it didn't even feel like they were heated up to adjust) and I tried to explain again what I needed. She cut me off and said I could talk to the optician.The optician came out and though she was a little nicer, it was obvious she was In a hurry. She didn't adjust them the way I asked either then rushed to the back when I said it was fine, though it wasn't.I've been nothing but kind and apologetic every time I've gone in there. The fact they treat me like a nuisance each time has made me decide I will not return to this location. This is my first time getting new glasses in over 5 years and i haven't even been able to wear the new frames yet. Maybe I'll try lenscrafters and see if they adjust them right.
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November 2023 by alaina brauer
Had a great experience, quick & thorough. And she was very friendly. I called in to check my insurance and set an appointment and they were so nice. I would definitely recommend.
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September 2023 by Mary Beth Lusby
Needed a repair which I thought was going to be a problem on my end .Customers already there; but the staff greeted me and addressed my concerns. Almost immediately a young technician came out my glasses were repaired and I was on my way in less than 15 minutes No charge ?Thank you Mary Beth
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August 2023 by Sharon Hillenbrand-Klette
I was quoted one price after insurance & paid what I owed when I ordered my glasses, then was billed an extra $130. Called to dispute & got nowhere. Billing customer service was in another country, which is frustrating. I visited the office today & they said that they would remove the $130 charge. Much appreciated.
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July 2023 by marciaerickson
Jennifer was excellent and spent a lot of time assisting me with me new frames
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July 2023 by Sandeep javadeveloper
I did my Eye exam first time here. Frankie and Pam at the front desk are amazing! They were really helpful and both have very knowledge and friendly and the entire process was quick and simple. I would recommend them to everyone.
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July 2023 by Beauly O.
Don't wait until the end of the year to use your vision benefits. And if you are within 25 mile radius of this location, including Cincinnati, you'll want to visit this one.Loved the doctors on staff. Very thorough and kind. The staff was very personable and professional. They made me feel like my experience was important to them and the camaraderie was great. I scheduled my entire family with them! Same great experience!
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September 2022 by Britt DeNuzio
Always a great experience! Friendly and knowledgeable staff, doctor has great bedside manner, price-matching for cost of contact lenses online, and easy checkout system with all of my insurance benefits explained clearly. Highly recommend this place!
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September 2022 by Autumn Bishop
The staff were friendly and made my 4 year old daughter feel comfortable the moment we walked in. She was able to complete her exam successfully which is a huge win as we had a failed attempt at a different place. Dr. Gabbard explained each thing she was going to do in age appropriate terms so my daughter could understand. Highly recommend this location for littles and adults alike!
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February 2022 by seth wilson
I asked specifically for transitional lenses, was even asked what shade of transitional lenses I wanted, said that price was no issue, was told a total of $530 (roughly estimated) for everything I wanted (contacts included). Got my frames and contacts, first day of putting on my frames I went out in the sun and they were not transitional lenses. The receipt they gave me never had them on their either. I called and said I wanted the transitional lenses and was told a price but it was never added, they said I can re order them for $76, so I did. Gave them my card information and was told they would be ordered. Received a call not even 5 minutes after from the doctor saying that was the discounted price and that I would have to pay $168 for them because my insurance only covered for the frames themselves and the contacts. What a scam. This place directly lied to me and didn't even offer to fix the issue.
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November 2021 by Gwendolyn Steffen
I would not even give them a 1 star. I went to them because "Wing Eye Institute" had such a great reputation. I spent over $1500 on the exam and 2 pairs of glasses. I was very specific about what I needed. When I received them, they didn't feel correct however I was told to try them for a few weeks. When I went back to have the glasses corrected, I was treated as a "hostile client" and said they would not correct the lens. I became upset and asked for the names of the Doctor I seen and all employees involved. The manager would not give me the information, however reimbursed me for the cost of the glasses and then said he was going to call the police to have me escorted. Being a Doctor of Veterinary Medicine, I would never treat a client that way. This location did not care how important my eye sight is for my career. I would definitely shop around before going to this place because they truly only care about the money and not making sure that your prescription is correct. I knew that I should have gone to the Cincinnati Eye Institute to start with as they have made my prescription perfectly for my needs. They truly listened to what I wanted and needed.
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December 2020 by Elizabeth Mccane
Today was my 1st visit to Wing Eyecare in Cold Springs. I wish I had found them sooner.Dr. Lantz was great and took her time in explaining everything to me, and the staff were so nice and helpful in helping g pick out my new glasses..I cannot recommend them enough.
