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“I thoroughly enjoyed my experience getting my new phone. I was wary because I was attached to my Iphone7.Randy was patient and kind with me. I absolutely love my iPhone 13!”
“Mike was the biggest help!! Definitely pick this Verizon store for any and all cellphone needs! Would give a 20/10 if possible. Never had a better experience than this.”
“First, they were friendly and fix my phone within the amounted time they told me. Was very Impressed with the quality of service that I received today. Glad to have them available to fix my samsung phone. Will definitely recommend them.”
“Traveling several states away, and phone died. Tried for repair, no luck. I was sent over to Chloe's store and I was blessed to meet Chloe.
Kind, smart, PATIENT with some guy from out of town that broke his phone and didn't have much of an idea what to do.
Can't say enough appreciation for the long time Chloe spent with me as she went through options, looked through inventories, pulled some stuff off the shelf then put others back on the shelf...
I genuinely hope that management at her store understands the jewel of a team mate they have in Chloe.
Hey Chloe - Thank you so much, ma'am. I really appreciate you - and Miss Sherry said she appreciated your help as well - she knows what dealing with me is like.”
“Andres helped us port over over from T-Mobile. We had a nightmare experience the first time we tried. Andres made it very smooth and easy this time. Very wonderful service.”
“Brandon helped me figure out how much it would be for a new phone. He kept it real with me and made sure I left with the answers I needed. If you’re looking for a place to get answers, stop here!”
“Adam was tremendously helpful in assisting me with a new phone purchase. Instead of trying to sell me the most expensive model, he took the time to assess my usage and needs before recommending a cheaper model. He is knowledgeable, trustworthy, and made the process easy. High recommend!”
“Victra Independence Verizon Store staff member, Sam, jumped through major hoops and went the extra ten miles to get our family’s three un-locked “bring-your-own-phones” off of Tracfone service and activated with Verizon, while keeping our existing phone numbers. If you want to move your BYOP-unlocked iPhone off of Tracfone over to Verizon, keeping your existing phone number, call Tracfone technical support and get a separate transfer authorization for each phone you want to move from Tracfone to Verizon, before you head over to the Victra Independence Verizon Store, and bring the Transfer Authorization Instructions with you. While you are doing this important detail yourself, you are still letting the Victra Independence store staff handle the transfer process instead of you trying to do the transfer process on your own, through Verizon’s web site, which will only lead to failure. Sam was wonderful.”
“Walked in to see if they could fix a broken camera lens on my iPhone 13. The men at the counter were ready to help right away and said it could be done immediately, in under 20 minutes. Really reasonable price for the part and repair too!”
“I was really grateful for the timely service I received to have my phone screen replaced. Gratefully I carry insurance on my phone for repairs and the process was simple, fast, and easy. Though I do not have the newest smartphone on the market, this location had a case for my phone and also tempered glass to put over my new screen. Great job guys, thanks for the awesome service!”
“If you go to this AT&T location, you should ask to work with Chole! She is the epitome of customer service! The company is very lucky to have her working for them and she is exactly what AT&T should strive to every team member learn from. She's a great representative for them, but not pushy. She is patient, kind, knowledgeable and the entire experience felt honest and satisfying. I was truly dreading going to the store and going through the hassle of an entire day of upsales, run arounds, reading between the lines, and listening to salespeople being sales people. I was pleasantly surprised by her demeanor and ability to listen. It seemed as of she truly wanted to please me as a customer as opposed to making sales for a company. She singlehandedly brought back my faith in a company that has been on the verge of loosing me as a customer. We live in an ever changing world, and it seems companies no longer care about loyalty, length of patronage or owning mistakes and making it right. It is the way of things now and it changes how we as customers decide to do business as well. Chole reminded me of the nostalgia of "the customer is always right" and it was refreshing. Additionally she gave me the impression that she was more interested in keeping a loyal customer over time than getting a big sale at the moment. Because of this very pleasant experience provided by one employee I will continue to do business with AT&T knowing I can go to a brick and mortar and deal with someone face to face that listens and truly attempts to assist with the issues I needed addressed. Thank you Chole!”
“MANAGER MATT BURGESS was awesome! Great custoner service, attention to detail,very knowledgeable and patiebt. He makes the Rookwood storei in Cincinnati a valuable gem for ATT. ?”
“The sales representative was amazed and very helpful and solved my problems that could not be solved by calling Cricket Billing department and customer service not sure if customer service was involved because I was being put on hold and I was talking with different people for just asking 1 questions about why my phone was turn off but was paid 2 days earlier with a text message say thank you for your payment and your next payment will be due on 11/30/23 as normally is and I had text after that saying I had a $20.00 credit due to me after I pay a $10.00 1 time charge made no sense what so ever and also the last person I spoke to on the phone trying to figure out way my phone was turn off and the person sent me a app to use to pay the 10$+ to open the app they sent me but I couldn't open the app because my phone was turn off that when I went to the cricket store in store whitch was taken care in less than 5min whitch I spent over 1 hr on phone with cricket billing and that all I have to say about my last experience calling Cricket to ask and to solved a problem or explain something I thought would be easy but I was wrong ?”
“Lorena is awesome!! My wife and I came in to get new phone and she made it a great customer service experience her knowledge is exceptional and customer service skills impeccable it was a pleasure doing business there and will be back and tell friends”
10AM - 8PM
87 Carothers Rd, Newport
Mobile Phones
“Excellent and friendly service. Eric and Josh both helped me out immensely and entertained me the whole time. Couldn’t recommend the store or Eric or Josh enough.”
“Ben and Steve were a big help in getting my faulty sim card replaced. Despite walking in with a few people in line. Steve took a second to walk over and great me. Him and Ben freed up about the same time and tag teamed getting my intermittent loss of data figured out. They both agreed my sim card was on its way out. They got me swapped to a ESIM and I was back on the road. If it was not for the line of people I would have been out the door in under 10 minutes.”
10AM - 7PM
3614 Warsaw Ave Unit A, Cincinnati
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“My experience at 3614 Warsaw cricket was more than I expected Nickie was the best person I have ever dealt with she treated me with respect and patience and I will always be grateful to her for her service and I always be a cricket customer I would give her A10+++++++”
10AM - 7:30PM
3826 Winston Ave, Covington
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“We were there waiting before they opened. The gentlemen who was working was GREAT! Very friendly, fast I knew what I wanted & he took care of all my questions & activating a new phone all in 15 mins. That's why I've stayed with this company now for over 2 year's & left Verizon.”
“If I could give 10 stars I genuinely would. My husband and I were previous customers with AT&T AND LORDY DID WE HAVE ISSUES. We finally had enough with AT&T that we decided to switch. Danny, Alex, and Brad were amazing. They were so patient and kind and let me tell you I wouldn’t have been. We were there two days for over 7 hours combined and not once did they make me or my husband feel like we were a hassle. I will definitely being staying with Tmobile as a customer for the pure factor of how these three young men handled our situation and helped us not deal with anymore stress.”
“So I stopped in this store on my way home from work to purchase a new phone for myself and to add service to an existing phone that I had for my son, as I entered I was greeted by Tommy right away. He helped in so many ways, and although he did suggest , he wasn’t just trying make the sale he also made me feel very comfortable with my purchases and answered many many many of my questions without hesitation, he had an answer, an honest one for every question that had. And boy I had a ton. Tommy was chill and laid back made me feel like I was the only person in the store and u dont really get that kind of treatment anywhere anymore. He truly cared and that means a lot. Hands down Tommy made this the best customer service experience honestly I’ve ever had. I went in for a phone and service on another and I walked out with A screen protector, an OtterBox, an I phone 15 pro max, service on an existing phone, and the latest Apple Watch thanks again for my making my experience amazing! Exceptional sales associate! Five stars for sure #getliketommy”
“Knowledgeable and kind customer service. Noah went above and beyond to help my husband and myself!! We have been with Verizon for those to 15 years and are continually happy with all their services.”
“They allowed me to use a phone charger then showed me the benefits of switching to boost and I waited for a friend there and the staff was so nice to me and everyone who came in.”
“I love this place for a few reasons. Understood what I needed and wanted and very empathetic to my situation and circumstance. I was able to leave my phone's there for a few days knowing all was well and I could trust them. Thank you D, the employee whom I trust. Your service was on time.”
“I called store for info on current phone bundles. I was assisted by Goose. He was very professional and patient with all the questions I asked. I appreciate receiving such wonderful customer service, as this has seldom been my experience during my 18 years of being a Cricket customer. Sending out a huge Thank You to Goose for excellent customer service!!”
“I came in this morning and was assisted by “Paige” after having a long morning of visiting multiple boosts to run into the same issue with smart pay, 1 boost (glenway next to Dunkin’ Donuts ) system was down, another boost ( price hill location near Kroger by the bmv)said “the lady who does the smart pay is gone until Monday” which later I was informed that the male who said that was a manager and could’ve have easily went through with the process and was just being lazy and didn’t want to do it . And many more issues . Paige assisted me easily and had no problem acquiring my needs today , she also informed me that the other boosts Up-charge for items ! My cousin came in to buy JUST a phone and ended up getting the phone with smart pay with a phone case , charger , AirPods , and a Speaker included , And I just got a discounted AirPod case and AirPods. Most boosts charge $75+ for AirPods I just got mine for $65 , I wouldn’t recommend ANY other boost and I want to give a GREAT BIG THANKS to Paige especially for making my process so easy . This just made my day !!!! Easily 5 Stars ⭐️⭐️⭐️⭐️⭐️”
“Very great staff and very well made storeHas a lot to pick and choose fromEspecially for Nicotine and THC ProductsWill always come back for moreAlso the staff are very well knowledgeable and they know their stuff”
“Ty is awesome! He always makes sure you get great service and the best price. Been coming to this location for years and will continue to do so as long as he’s there.”
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“Ashley made the experience of moving providers very easy! She made it a pleasant experience and answered all questions. She even helped us set up our discounts and autopay.”