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“I thoroughly enjoyed my experience getting my new phone. I was wary because I was attached to my Iphone7.Randy was patient and kind with me. I absolutely love my iPhone 13!”
“Mike was the biggest help!! Definitely pick this Verizon store for any and all cellphone needs! Would give a 20/10 if possible. Never had a better experience than this.”
“Traveling several states away, and phone died. Tried for repair, no luck. I was sent over to Chloe's store and I was blessed to meet Chloe.
Kind, smart, PATIENT with some guy from out of town that broke his phone and didn't have much of an idea what to do.
Can't say enough appreciation for the long time Chloe spent with me as she went through options, looked through inventories, pulled some stuff off the shelf then put others back on the shelf...
I genuinely hope that management at her store understands the jewel of a team mate they have in Chloe.
Hey Chloe - Thank you so much, ma'am. I really appreciate you - and Miss Sherry said she appreciated your help as well - she knows what dealing with me is like.”
“Victra Independence Verizon Store staff member, Sam, jumped through major hoops and went the extra ten miles to get our family’s three un-locked “bring-your-own-phones” off of Tracfone service and activated with Verizon, while keeping our existing phone numbers. If you want to move your BYOP-unlocked iPhone off of Tracfone over to Verizon, keeping your existing phone number, call Tracfone technical support and get a separate transfer authorization for each phone you want to move from Tracfone to Verizon, before you head over to the Victra Independence Verizon Store, and bring the Transfer Authorization Instructions with you. While you are doing this important detail yourself, you are still letting the Victra Independence store staff handle the transfer process instead of you trying to do the transfer process on your own, through Verizon’s web site, which will only lead to failure. Sam was wonderful.”
“Andres helped us port over over from T-Mobile. We had a nightmare experience the first time we tried. Andres made it very smooth and easy this time. Very wonderful service.”
“Brandon helped me figure out how much it would be for a new phone. He kept it real with me and made sure I left with the answers I needed. If you’re looking for a place to get answers, stop here!”
“Adam was tremendously helpful in assisting me with a new phone purchase. Instead of trying to sell me the most expensive model, he took the time to assess my usage and needs before recommending a cheaper model. He is knowledgeable, trustworthy, and made the process easy. High recommend!”
“The sales representative was amazed and very helpful and solved my problems that could not be solved by calling Cricket Billing department and customer service not sure if customer service was involved because I was being put on hold and I was talking with different people for just asking 1 questions about why my phone was turn off but was paid 2 days earlier with a text message say thank you for your payment and your next payment will be due on 11/30/23 as normally is and I had text after that saying I had a $20.00 credit due to me after I pay a $10.00 1 time charge made no sense what so ever and also the last person I spoke to on the phone trying to figure out way my phone was turn off and the person sent me a app to use to pay the 10$+ to open the app they sent me but I couldn't open the app because my phone was turn off that when I went to the cricket store in store whitch was taken care in less than 5min whitch I spent over 1 hr on phone with cricket billing and that all I have to say about my last experience calling Cricket to ask and to solved a problem or explain something I thought would be easy but I was wrong ?”
“My experience at 3614 Warsaw cricket was more than I expected Nickie was the best person I have ever dealt with she treated me with respect and patience and I will always be grateful to her for her service and I always be a cricket customer I would give her A10+++++++”
“I was stressed and left with no options luckily Jordan at Newport was so helpful I could not be any happier or luckier to have him provie his excellent amazing service”
“If you go to this AT&T location, you should ask to work with Chole! She is the epitome of customer service! The company is very lucky to have her working for them and she is exactly what AT&T should strive to every team member learn from. She's a great representative for them, but not pushy. She is patient, kind, knowledgeable and the entire experience felt honest and satisfying. I was truly dreading going to the store and going through the hassle of an entire day of upsales, run arounds, reading between the lines, and listening to salespeople being sales people. I was pleasantly surprised by her demeanor and ability to listen. It seemed as of she truly wanted to please me as a customer as opposed to making sales for a company. She singlehandedly brought back my faith in a company that has been on the verge of loosing me as a customer. We live in an ever changing world, and it seems companies no longer care about loyalty, length of patronage or owning mistakes and making it right. It is the way of things now and it changes how we as customers decide to do business as well. Chole reminded me of the nostalgia of "the customer is always right" and it was refreshing. Additionally she gave me the impression that she was more interested in keeping a loyal customer over time than getting a big sale at the moment. Because of this very pleasant experience provided by one employee I will continue to do business with AT&T knowing I can go to a brick and mortar and deal with someone face to face that listens and truly attempts to assist with the issues I needed addressed. Thank you Chole!”
“MANAGER MATT BURGESS was awesome! Great custoner service, attention to detail,very knowledgeable and patiebt. He makes the Rookwood storei in Cincinnati a valuable gem for ATT. ?”
“Knowledgeable and kind customer service. Noah went above and beyond to help my husband and myself!! We have been with Verizon for those to 15 years and are continually happy with all their services.”
“I called store for info on current phone bundles. I was assisted by Goose. He was very professional and patient with all the questions I asked. I appreciate receiving such wonderful customer service, as this has seldom been my experience during my 18 years of being a Cricket customer. Sending out a huge Thank You to Goose for excellent customer service!!”
“Been coming here for the past 8 or so years, and I just recently purchased my third phone which was an iPhone 11. Omar was the one that sold it to us, and that process was simple though he was very deadpan with his responses but I didn't mind, I didn't come here to make a friend I came to buy a phone. Anyway, he told us to come back before the end of the next month to switch my phone's plan over to my other family member's so we weren't billed twice, sounds easy, right? Well, we came in yesterday and Omar happened to be there... just for him to tell us that we'd have to call customer service to change the plan. See, when we bought the phone he told us we could just come in, but when we did come in and he happened to be there, he said we'd have to call customer service. What sense does that make? Calling customer service for any company is always a pain, so I'm not looking forward to it.”
“Lorena is awesome!! My wife and I came in to get new phone and she made it a great customer service experience her knowledge is exceptional and customer service skills impeccable it was a pleasure doing business there and will be back and tell friends”
“Ben and Steve were a big help in getting my faulty sim card replaced. Despite walking in with a few people in line. Steve took a second to walk over and great me. Him and Ben freed up about the same time and tag teamed getting my intermittent loss of data figured out. They both agreed my sim card was on its way out. They got me swapped to a ESIM and I was back on the road. If it was not for the line of people I would have been out the door in under 10 minutes.”
“They allowed me to use a phone charger then showed me the benefits of switching to boost and I waited for a friend there and the staff was so nice to me and everyone who came in.”
“The staff here was incredibly kind, helpful and patient. Shawn (Sean?) graciously helped me switch from my previous phone plan to my boyfriend's plan with Cricket, even staying after close with us to get things straightened out with my previous phone plan provider. He could not have been more helpful. Thank you guys!”
“Went in this store because the phone I had bought my husband 2 months ago was going crazy and we couldn't fix it. The young adults that worked at this story were extremely helpful and went out of there to be very helpful and respectful. Thank you for helping out two old farms!”
“I bought a phone from the this manager several months ago & again recently, very helpful & friendly. He exemplifies the true meaning of customer service, I highly recommend him to anyone.”
“I'm with those it's a nice phone service to get you a phone they have some discounts go and visit so you can get you a brand new phone a upgrading your old phone and giving you a free new phone.... nobody can't beat that Boost Mobile is a nice phone service I will always stay with them they better than T-Mobile and sprints high places I wouldn't ever go to them I will always stay with Boost they give me great deals!😔
“I didn't really want to switch back to Boost but the woman working was great and help me with my lack of skills with technology. Ultimately when we were done in had amazing new phone, my pic of cases and a screen protector all around 100 bucks. Can't beat it!! And once again it's the employees that make the business great!!”
“Ashley and Greg were amazing while we set up our family plan today. Very thorough and explained the plan perfectly. We are very happy with our new phones! Will definitely be back to see them!!”
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“Ashley made the experience of moving providers very easy! She made it a pleasant experience and answered all questions. She even helped us set up our discounts and autopay.”