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September 2024 by Cody Windeknecht
Called in a prescription, waited in line for 30 minutes, got to the counter and was told my prescription wasn't even in their system
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November 2023 by Sean Emmett
Simply asked for a certain cake for my daughter's birthday and the lady, with a nasty, grouchy attitude told me she didn't have any. Then she hung up on me. Rude much?
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November 2023 by sherry stickel
Always the friendliest staff! Helpful. Courteous Nice. Efficient even on the phone! Like you are the only person who calls! Very nice ?. 5 Stars every time
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October 2023 by Diana Krift
Staff is always very busy, but they continue to stay friendly. I appreciate all the hard work they do.
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October 2023 by Danielle T.
I've used this pharmacy for as long as I can remember, but this is just getting too much. My insurance through my employer uses ExpressScrips and Kroger no longer works with them. This is not the problem; an annoying problem but understandably not the fault of the Kroger employees.
Since Jan. of this year, though, my birth control has been completely flipped up and around, and the prices change randomly. I've even subscribed to the Kroger Rx Savings thing for $30 a year JUST to keep using this pharmacy and not paying ridiculous prices for meds that should not be more than $10 and were not in the past. And for whatever reason, my birth control has gone from $8 to a one-month supply, $13 for a three-month supply - to now $75 for three-months?! WITH the Kroger Savings thing AND repeated attempts to try and get someone to explain why the prices change every time I pick it up. It's incredibly frustrating and has been more trouble than necessary.
Again, I don't think any of this is the fault of the employees here but it's getting to be unbearable every time I have to pick up medicine anymore. The company who makes these decisions that the poor employees have to deal with shouldn't be surprised why customers are no longer pleased.
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August 2023 by dvnielle
I've used this pharmacy for as long as I can remember, but this is just getting too much. My insurance through my employer uses ExpressScrips and Kroger no longer works with them. This is not the problem; an annoying problem but understandably not the fault of the Kroger employees.Since Jan. of this year, though, my birth control has been completely flipped up and around, and the prices change randomly. I've even subscribed to the Kroger Rx Savings thing for $30 a year JUST to keep using this pharmacy and not paying ridiculous prices for meds that should not be more than $10 and were not in the past. And for whatever reason, my birth control has gone from $8 to a one-month supply, $13 for a three-month supply - to now $75 for three-months?! WITH the Kroger Savings thing AND repeated attempts to try and get someone to explain why the prices change every time I pick it up. It's incredibly frustrating and has been more trouble than necessary.Again, I don't think any of this is the fault of the employees here but it's getting to be unbearable every time I have to pick up medicine anymore. The company who makes these decisions that the poor employees have to deal with shouldn't be surprised why customers are no longer pleased.
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March 2023 by Steve Lutkenhoff Jr
I hate to say this but the pharmacy is terrible. The staff and pharmacists are great, friendly and helpful however the service is really really bad. Not sure why because they seem to always have plenty of staff but every time I go my meds are never ready even when they were called in or refilled the day before they are never ready and you're told 10-15 minutes but every time you wait a minimum of 30 minutes but usually it is more like 45. Doesn't seem to matter what day or what time you go in.
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December 2022 by Jason Turner
A one star because zero isn't an option. If you like super long lines, prescriptions not being ready or "stuck in the machine", this is the pharmacy for you. They also fill prescriptions how they want and not how they have been prescribed by your physician. If that wasn't enough, you also get to enjoy thier rude and less than helpful staff. No thanks, I'll be going elsewhere from now on.
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October 2022 by Sheila Daugherty
A few of staff employees were very very rude to me and other customers
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October 2022 by Mark Clark
This pharmacy has long lines and is constantly under filling my prescriptions, causing me to have to wait for them to be corrected.
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August 2022 by Tim H
Can not beleive how I was treated. Been getting my prescriptions there for years. Tried getting a prescription for my dog. It was filled out wrong. The pharmacist did not want to give it back for my Vet to fix, then said she would not fill it. I have a older blind dog with no teeth and just trying to keep her going. I'm in customer service and would never treat a person like that. She would not even talk to me. Going somewhere else. I'm done
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December 2021 by james sanders
Always a problem. I call they say it will be ready in 30 minutes, I say ok. I give them a hour and it's still not ready. Don't lie just be honest say it's going to be a hour.
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May 2021 by Anna W
They don’t have much concern for customer service. They take their sweet time even when their are not busy. I highly doubt they know or care to organize like one on front one on drive through. Their personal entertainment like phones are more important. Worse of all they only have one drive through opening. I’ve been to a variety of pharmacies even through Kroger and this one is top worse so far. Every time is the same with no consistency to improve or move faster or organize. If you can avoid this one do it.
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March 2021 by Kevin Kitts
not this Kroger ...... I shop at Kroger almost daily . the guy argued with me that the buy 5 save $5 items I picked up were digital only and I know for a fact that they weren't my mother picked up the same items two days ago and it took the money off. I'll be shopping at either Florence (My Zion or erlanger) even though I live in Cold Springs
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December 2020 by Travis Sammons
No sense of urgency, hands down the worst pharmacy ever. Nothing is ever straightforward here. Always mistakes and clarifications. Kroger is a great company but this pharmacy needs an overhaul.
