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“I needed assistance opening a business checking account. The banker I worked with could not help me at the time due to an upcoming scheduled appointment.I understood that, but was not given an appointment. I indicated I have open availability to schedule but rather than proceed to give me an appointment, my phone number was taken and I was told I would receive a call. I don't understand why an appointment could not be scheduled when I was there.I went home and created an appointment myself on the website.Most banks I have done business with are eager to help a customer create a new account. This experience made me feel as if PNC is ambivalent about my continued business with them.”
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“We have been with 5/3 for as long as I remember. I recently lost my husband of 42 years. He manage most of our finances. I was completely lost. I called almost daily for a week. I spoke with at least two separate persons as well as them consulting the manager when needed. I was treated with respect, understanding and gentle kindness. They went above and beyond on every level. I cannot image ever banking elsewhere.With my deepest gratitude, thank you Maddie & Ally”