Cricket Wireless Authorized Retailer offers various services for mobile phones and plans. Customers have mixed experiences at this store. Some mention that the staff mainly focus on selling postpay or contract services and may not be helpful if you have issues with prepaid service activation. In fact, some customers are turned away if they come in with activation problems, feeling that staff only care about commissions rather than solving problems. However, there are positive reviews highlighting individual employees who provide excellent service. One customer praised Cecil for his professionalism, patience, and detailed explanations. Cecil went above and beyond by troubleshooting, downloading software updates, and sharing helpful tips to improve phone performance. His friendly attitude and expertise left a strong impression, making the experience valuable and educational. Another customer appreciated Josh for helping choose the best upgrade and accessories. They felt treated like family and valued his helpful and caring approach. Overall, while the store's customer service can vary and sometimes feels focused on sales, there are staff members like Cecil and Josh who deliver outstanding assistance. Customers recommend asking for these employees if you need technical help or personalized service. The store seems best suited for those looking to purchase new plans or upgrades, but may not be ideal if you need support for prepaid activation issues.
