O'Reilly Auto Parts store #5252 in Burlington, Kentucky is consistently described as an awesome and professional place with good experiences. Reviews highlight that the parts professionals and staff, including assistant managers and a manager, are always helpful, friendly, and go above and beyond. They are noted for being immediately welcoming, genuinely concerned, and offering help freely with kindness. Specific examples of service include staff double-checking to ensure a customer gets the correct oil, offering to go outside in the rain to help open a difficult oil cap, and installing items like a steering wheel cover and a car battery for customers. The store is usually well-stocked, with parts in stock and available quickly. Customers report leaving with their car problems resolved and express deep gratitude, becoming loyal customers because of the amazing and helpful people. The overall sentiment is one of exceptional helpfulness and consistent, kind service that touches customers' hearts.
Great fast customer service was in and out of the store in minutes
July 2024
Not very busy at the time so I was able to get help finding the item I needed and was back out and on the road in 10 minutes. Workers are very professional and friendly.
March 2024
This place is awesome assistant manager went above and beyond to give us a hand parts were in stock and was able to have them to us in under an hr. Just straight up professional!!!
