-
May 2024 by David Ikerd
We were in the store for 15 minutes and no one other than the cats greeted us.
-
May 2024 by Therese (travelinggirl82)
If customer service is what you're expecting at Lulu's, then think again! Their prices are really good, but the employees are not overly friendly nor do they really want to help you. We met two very nice ladies at a pet event last summer (2023) at the Lulu's Pet Pantry booth and were very shocked when the employees in the store didn't share the same friendly, helpful attitude. I've been in a handful of times and never received over the top customer service or really even a hello when entering the store. Today takes the cake and I am sad to not be going back there any more. In fact, if I didn't urgently need the dog food I stopped in to get, I would have left without purchasing a thing. Neither employee was overly friendly. The one girl with glasses and red hair was nice to my son when he was looking at the frog and also when he asked about petting a kitty. The girl with the jet black hair treated him like he was a disease and never once even looked at me. The family that was shopping in the store with me was way more friendly and helpful than the actual employees. I am so disgusted with the way we were treated today.
-
March 2024 by Julie Harwood
My little Frenchie loves trips to Lulu's where she can pick her new favorite treat. She's not interested in the toys, she's definitely food motivated, but they have a good selection of both. They offer a lot of healthy food, raw foods and snacks like yogurt pup sickles.Em, my pup, usually makes friends with one or two of the foster kitties. If you are looking to adopt a snuggly kitty, you can check these free range kitties out. The staff knows these kitties and their personalities. I believe they work in conjunction with the Boone County Animal Shelter.They also offer a lot of holistic pet care products. The probiotic ear wash has helped to finally relieve my little girl's itchy ears and the dental drops have alleviated her fish breath. (Snouts Honor brand). Photo-Em and her latest NoHide Veggie Treat she selected from Lulu's.
-
March 2024 by D H
Awesome little local shop! Knowledgeable staff, very friendly and professional.Love this little Gem
-
February 2024 by Mac Jo
Dunno if this cashier is new or not but they were extremely rudeYou guys lie about customer incentives. Taking my money elsewhere, can get my dog food cheaper at the dollar store and can find better service elsewhere.
-
January 2024 by Danielle Canovan
I have been to this lovely store multiple times not just to shop but for advice regarding my pet They have went above and beyond giving free samples making me feel at home and so understanding every one of the staff of this family owned business have been nothing been professional and friendly and eager to help in every way they have a great selection of pet supplies but not only that they 1/2 of their store for humans too. all natural beauty products, gifts for adults kids cooking section and hilarious mugs and stickers my favorite is a cute little jar that is for greeting card stuffers it’s just adorable things you’d never think of and very unique and one of a kind that goes for the pets too it’s just not a store u want to pass by and not go inside. I recommend this store with 100% confidence even on a bad day this store is the best of the best and who doesn’t enjoy supporting a family owned local business ! And don’t forget to ask for a free magnet and or adorable sticker to help advertise before u walk out the doorThank you lulu’s
-
December 2023 by James B
They lie about customer incentives. I love to support small businesses but rather shop at petsmart before I get lied to. 12 bags of food = 1 free bag but they will tell you repeatedly you are at bag number 8.
-
December 2023 by Jessica Gabbard
Love this place, buy all my cats stuff here.
-
December 2023 by Andy Wilson
I found Lulu's after searching for an HPP raw diet for my dog. They couldn't have been more helpful, knowledgeable, and flexible to help me find the right food, even putting me directly in touch with the manufacturer when I wanted more information than they or the product label could provide. They also accommodated me with a return as I tried a different protein that wasn't agreeable with my dog. I drive 30 minutes to buy dog food, passing 20+ other stores on my way, which should tell you volumes. They do it right, well worth the trip.
-
November 2023 by Diana Gray
Love this place
-
September 2023 by Jamie Hollis-Reaver
I fell in love with the roaming kittens and I'm trying to adopt one!! Love it!
-
September 2023 by Deb Davis
Lu lus great customer service individual care .
-
August 2023 by Beverly Baynum
My Labradoodle, Abby is very picky about what treats she will eat. I had previously bought some from Lulu’s‘s, but they discontinued to carry them because it was not a big seller. However, they did order this for me and told me whenever I need it just let them know, and they will special order. Thank you so much! I love using a small business in our own community rather than going online through places such as Amazon.
-
August 2023 by brian hodapp
Great pet store... friendly staff and good selection.
-
March 2023 by Patrick Dyar
Very cool store. Non-corporate vibe and very helpful people. Wish we had something in Louisville like it
