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January 2024 by T Howard
Love the store. Love the app. LOVE my credit line i can use anywhere that gets me points!
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January 2024 by Jenni J
I went to the store on the 22nd to exchange a bra my sister gifted to me for Christmas the day before. The lady checked to see what the bra was worth, as I did not have the receipt, she said that is was only 18$, it was in clearance. So I told her I wanted to check with my sister to make sure that's what she had paid. My sister confirmed that is what she paid so I went back on the 26th to continue the exchange. I picked my exchange bra while my husband held my place in line, the store was very busy, there was a huge line. When it was my turn I told the lady my intent to exchange the gifted bra for the one I had picked out and pay the difference. She was pleasant and called for a guy named Dawson,and she told him word for word, what I just said to her. Dawson fondles the bra as if he is trying to see if the stuffing is still in it, looks up and tells me in his best pretentious manner "uh I cannot take this bra back bc it smells like smoke" well first off he didn't even smell it, unless he smells though his finger tips, second I don't smoke, and third, what the? I told him we don't smoke and the tags r on it, no one has worn it. He tells me again it stinks and it's against policy,I told him I'd never been treated like this I. This store and he tells me "he won't take it back bc he won't be able to get the stitch out' I have been buying mine and my two daughters bras here at this store since I was 17, my sister exclusively shops there, the entire family does, and we spend a lil more than the average bc we need specif cuts for beauty pageants, and I, nor anyone I know has ever had an issue with this store and their exchange policy. On top of that he is embarrassing me, I front of other customers. I told him the lady on Thursday was not given me issues about taken it back....suddenly he says "oh well I guess we can do it that way" what way? He exchanges it for the bra I picked and I pay the difference, which is what I wanted in the first place, and the only thing that could have been done. Then he trys to stuff my 36C into the tiniest 3X3inch bag, I swear. I told him to give me the bag that I brought in. He did and I told him I needed his name bc I have never been treated this way in this store. I normally love this store, everyone is super nice, I have never seen this guy before but he claims he has been there since 2012. If I had to deal with him Everytime I entered the store, I would never be back, which is a shame bc I love the quality of the product, that is why I don't mind paying a little more. But I won't spend my money anywhere that I am treated like I'm disgusting, and embarrassed, who would? Pls do something about Dawsons. Teach him how to treat VS customers with respect. I just bought a 56$ strapless bra there 3weeks ago. I am a loyal customer, but that employee is so awful that I wouldnt shop there if the bras were free.
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January 2024 by Marine
My fiancé has been in there numerous of times and has come out numerous of times with the security sensor still on cloths. Called and the man answered the phone and said we can use a strong magnet to get it off which we did. But this time we did and it left a finger size hole in the blouse. They need to do better at checking to make sure all the security sensors or off the cloths. That is the only reason they are getting a one star
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January 2024 by K H
Always been a favorite to purchase their nice clothing & accessories and their awesome sprays & lotions. A long standing great quality store!
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November 2023 by Linsanity 1691
NEVER AGAIN WILL I EVER WASTE TIME ON AN ONLINE ORDER!!!. The store was fine the customer service in store great. Had to place an order online because store was out... 3 to 5 business days has turned into 17days with the 6th email stating it will be another 6... everytime the arrival date arrives I get another emails saying there's a new date. Their customer service line is clearly clueless and can barely read monitors they have been no help. Finally just demanded my money back wish me luck they said it would take 3-5days?????? Victoria's Secret is that they'll take your money and never send you your order! Also be prepared cuz as soon as I called their help line the first time... same day I started getting scam calls.
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July 2023 by RousFitness
Always great deals
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June 2023 by Kristen Hayes
I went in and someone immediately helped me! Fast and friendly - they didn’t have what I wanted so they got it ordered with free 2 day shipping!
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April 2023 by Marsha Reed
Great selection. Friendly, Courteous, Helpful.
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February 2023 by BGSports Athletes
It's always good when you catch a sale!
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January 2023 by Lindsey Filback
The sales clerk was helpful but was there to exchange an online item and over half the drawers for medium sized panties were empty ? Store was very disorganized
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January 2023 by Lois Mclean
Loved it!! Big sale was going on.
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December 2022 by MieshaRenea's Heart
Great buys, great people, and love the updates
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December 2022 by Angi
I went there 12/3/22 and spoke to the manager about what I overheard an employee say the day before about the prices carrying over throughout the weekend to another customer and asked about a particular sale that was $2 lower the day before and was given pure attitude!! She was even rude as I left.. This store depending on who’s working at the time has always given me this unwelcoming feeling anyways.. Unfortunately many stores elsewhere have closed so I’m limited to where I can shop now.. Ppl tend to follow ppl of color around the store.. Depending on the crew!! This lady had the worst attitude of them all you would’ve thought I made up the fact that those items were less the day prior or that the lady didn’t say what she said by the way she responded!!! There’s no reason for that attitude when a customer is only asking a question.. To make matters worse, as I left, the sarcasm was even worse!! All customers should be treated equally and without the sarcasm!!!
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November 2022 by Denetria Jamison
Love hitting the clearance always have my size which is unusual at other locations.
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November 2022 by Theresa Grimes
What happened to the material in the past 2 yrs? Went down hill.
