-
January 2024 by Darin Jensen
Hello. I had a good experience at this store. Very simple price match and that I appreciate, thanks.
-
January 2024 by Adela A
Grossest bathroom I’ve ever seen.
-
November 2023 by Kelli Bogar
Joshua was so nice!!! Helped me and my sister find just what we searched 5 stores looking for. Appreciate his awesome customer service!
-
November 2023 by Barb Higdon
Hours on website are incorrect.Employees are less than friendly.The store is not equipped to handle the influx of Amazon returns.Long lines, apathetic employees.
-
October 2023 by Frankie Williams
Their print department always hangs up and then does not answer when you call back, unprofessional!!!!
-
October 2023 by Frank Williams
Their print department always hangs up and then does not answer when you call back, unprofessional!!!!
-
October 2023 by Erin Thurman
ABSOLUTELY TERRIBLE. I never leave a review and this place is just as bad as it gets. The print shop is horrible. I have never received my order the way I need it to be and it takes FOREVER.
-
September 2023 by Ian Barnes (Manabound)
Yea the employees are fine but it's all ruined incredibly poorly by management. You will not get your print on time, you will pay too much for items you could buy cheaper on Amazon. You will have their stupid app and other things shoved down your throat. They are a desperate dying business with no room for growth. If you're thinking about buying or working here, do yourself a favor and don't. It's not worth the stress.
-
March 2023 by Stacy Schilling
What started out on a low note, ended on a high note.I placed an online order for one simple print, but had to call in with additional instructions because their was no place on the form to put them.When my project was ready, I went to pick it up and it took someone almost 15 minutes to find it because it was sitting by the laminator. Unfortunately, the person that printed my project didn't check to make sure the trim lines were lined up because it was a double-sided print. So, I had them redo it until it was correct. I will never accept a print job for myself or a client if it's not perfect.Apparently the employee that was working on it was still new in her position and had trouble managing her time working on my project and helping customers.After another print of my project, I asked to borrow a ruler and cutter to cut it down to size and make sure it was printed right. It was still off. While waiting for her to come back and help me, she proceeded to talk over me and take another customer waiting to pick up an order. I wasn't happy that she took someone else while working with me and never asked if she could help the customer so she would have more time to work on my project.I've worked in customer service for years, so you don't leave your current customer to help another unless you clearly communicate it with them.I was getting frustrated with the lack of communication from her and she didn't seem to know what to do with my project.Eventually she told me that there was another employee that could work on my project (it was one simple double-sided bookmark!), but in another hour!By this point, I was really starting to become even more frustrated because it was already going on an hour since I was there and I didn't have the time to wait another hour form the employee to get to my project. She didn't even bother to ask if I wanted to wait, come back, have them call me or come back the next day to pick it up.If she would have said she was having a difficult time getting the artwork to line up and there was someone else that could do it at a later time and have it ready for me to pick up, I wouldn't have been so frustrated. It was the lack of communication that I didn't appreciate.I asked to speak the the manager and voiced my concerns to her.Donna explained that they were very busy and short staffed, not my problem, but understood my frustration with the lack of communication from Quinn (the employee). Donna apologized and said there was another employee that could work on it for me when he clocked back in. I didn't know what to say at that point because I wasn't sure if I wanted them to even print it.FINALLY, Quinn fessed up to her mistake and lack of communication and apologized. I thanked both of them for apologizing and I also apologized for my frustration. The conversation ended on a positive note even though I still didn't have a printed and laminated bookmark (just one).The next day, Josh called to say my bookmark was ready. I was surprised by his call because I didn't expect them to work on my project without my knowledge. Anyhow, I went to pick it up and it wasn't quite right because the bookmark had trim lines for cutting. So, Josh went ahead and said he's reprint it. I told him to bring it to me so I could cut it (they were going to charge me for every cut making the entire project cost $15 for a 2x6 laminated bookmark), but he insisted he would cut it for me at no charge. Then he laminated and gave it to me. It was finally done and I was happy with it.I wasn't charged for the runaround the day before, but I thanked Josh for his great work and I appreciate Donna (the manager) for making things right with a customer.
-
March 2023 by Emily Lindsey
Incredibly poor management. I watched a manager, an older woman, allow a customer to verbally abuse and berate a young employee while the manager allowed it. She did not step in or advocate for her employee. The employee couldn’t have been older than 18. Unacceptable leadership.
-
March 2023 by Stacy S.
What started out on a low note, ended on a high note.I placed an online order for one simple print, but had to call in with additional instructions because their was no place on the form to put them. When my project was ready, I went to pick it up and it took someone almost 15 minutes to find it because it was sitting by the laminator. Unfortunately, the person that printed my project didn't check to make sure the trim lines were lined up because it was a double-sided print. So, I had them redo it until it was correct. I will never accept a print job for myself or a client if it's not perfect. Apparently the employee that was working on it was still new in her position and had trouble managing her time working on my project and helping customers. After another print of my project, I asked to borrow a ruler and cutter to cut it down to size and make sure it was printed right. It was still off. While waiting for her to come back and help me, she proceeded to talk over me and take another customer waiting to pick up an order. I wasn't happy that she took someone else while working with me and never asked if she could help the customer so she would have more time to work on my project. I've worked in customer service for years, so you don't leave your current customer to help another unless you clearly communicate it with them. I was getting frustrated with the lack of communication from her and she didn't seem to know what to do with my project. Eventually she told me that there was another employee that could work on my project (it was one simple double-sided bookmark!), but in another hour!By this point, I was really starting to become even more frustrated because it was already going on an hour since I was there and I didn't have the time to wait another hour form the employee to get to my project. She didn't even bother to ask if I wanted to wait, come back, have them call me or come back the next day to pick it up.If she would have said she was having a difficult time getting the artwork to line up and there was someone else that could do it at a later time and have it ready for me to pick up, I wouldn't have been so frustrated. It was the lack of communication that I didn't appreciate.I asked to speak the the manager and voiced my concerns to her. Donna explained that they were very busy and short staffed, not my problem, but understood my frustration with the lack of communication from Quinn (the employee). Donna apologized and said there was another employee that could work on it for me when he clocked back in. I didn't know what to say at that point because I wasn't sure if I wanted them to even print it. FINALLY, Quinn fessed up to her mistake and lack of communication and apologized. I thanked both of them for apologizing and I also apologized for my frustration. The conversation ended on a positive note even though I still didn't have a printed and laminated bookmark (just one).The next day, Josh called to say my bookmark was ready. I was surprised by his call because I didn't expect them to work on my project without my knowledge. Anyhow, I went to pick it up and it wasn't quite right because the bookmark had trim lines for cutting. So, Josh went ahead and said he's reprint it. I told him to bring it to me so I could cut it (they were going to charge me for every cut making the entire project cost $15 for a 2x6 laminated bookmark), but he insisted he would cut it for me at no charge. Then he laminated and gave it to me. It was finally done and I was happy with it.I wasn't charged for the runaround the day before, but I thanked Josh for his great work and I appreciate Donna (the manager) for making things right with a customer.
-
September 2022 by Susan Mullins
Love using their blueprint format for my diy projects. Friendly staff, knowledgeable staff, and affordable prices.
-
June 2022 by Mindy Oliphant
I use their printing service quite a bit for work, I wish there was somewhere else to go! The little blonde in printing is rude, short and sarcastic! I’ve tried to be very nice and polite but next time, I may speak my mind.
-
April 2022 by Jimmy Calvert
They would not allow me to exchange items I hadpurchased on line. Had to issue me a gift card whichI did not need.
-
March 2022 by Melinda Houck
The employee in the printing department was not helpful. I didn't know how to use the self scan equipment and she was very short with me. I left because she seemed too busy to help and was not very eager to help.
