Shipping Centers in Bowling Green, KY

“My favorite place to ship packages from! The staff is always courteous and helpful. The hours of operation are convenient and offer multiple opportunities to fit my schedule.”

“Appointment only unload. They actually have a sign now, my 1st time here there was no sign. Average unloading times. Revisited twice this week, still 15 minutes to unload, they’re not rude but in two days or two visits the man actually said only two words, door 3, the second visit he said nothing.”

“What started out on a low note, ended on a high note.I placed an online order for one simple print, but had to call in with additional instructions because their was no place on the form to put them.When my project was ready, I went to pick it up and it took someone almost 15 minutes to find it because it was sitting by the laminator. Unfortunately, the person that printed my project didn't check to make sure the trim lines were lined up because it was a double-sided print. So, I had them redo it until it was correct. I will never accept a print job for myself or a client if it's not perfect.Apparently the employee that was working on it was still new in her position and had trouble managing her time working on my project and helping customers.After another print of my project, I asked to borrow a ruler and cutter to cut it down to size and make sure it was printed right. It was still off. While waiting for her to come back and help me, she proceeded to talk over me and take another customer waiting to pick up an order. I wasn't happy that she took someone else while working with me and never asked if she could help the customer so she would have more time to work on my project.I've worked in customer service for years, so you don't leave your current customer to help another unless you clearly communicate it with them.I was getting frustrated with the lack of communication from her and she didn't seem to know what to do with my project.Eventually she told me that there was another employee that could work on my project (it was one simple double-sided bookmark!), but in another hour!By this point, I was really starting to become even more frustrated because it was already going on an hour since I was there and I didn't have the time to wait another hour form the employee to get to my project. She didn't even bother to ask if I wanted to wait, come back, have them call me or come back the next day to pick it up.If she would have said she was having a difficult time getting the artwork to line up and there was someone else that could do it at a later time and have it ready for me to pick up, I wouldn't have been so frustrated. It was the lack of communication that I didn't appreciate.I asked to speak the the manager and voiced my concerns to her.Donna explained that they were very busy and short staffed, not my problem, but understood my frustration with the lack of communication from Quinn (the employee). Donna apologized and said there was another employee that could work on it for me when he clocked back in. I didn't know what to say at that point because I wasn't sure if I wanted them to even print it.FINALLY, Quinn fessed up to her mistake and lack of communication and apologized. I thanked both of them for apologizing and I also apologized for my frustration. The conversation ended on a positive note even though I still didn't have a printed and laminated bookmark (just one).The next day, Josh called to say my bookmark was ready. I was surprised by his call because I didn't expect them to work on my project without my knowledge. Anyhow, I went to pick it up and it wasn't quite right because the bookmark had trim lines for cutting. So, Josh went ahead and said he's reprint it. I told him to bring it to me so I could cut it (they were going to charge me for every cut making the entire project cost $15 for a 2x6 laminated bookmark), but he insisted he would cut it for me at no charge. Then he laminated and gave it to me. It was finally done and I was happy with it.I wasn't charged for the runaround the day before, but I thanked Josh for his great work and I appreciate Donna (the manager) for making things right with a customer.”

“Store 1804 has a Great Bunch of Nice Workers, I have read other reviews and couldn't resist to say that I have been to this location 365+ Times and have never had a bad experience of any sorts? So I would recommend before writing your reviews about places, Consider the experience not based off of your entitlements mentality and actual write about the experience, I have bee in here on multiple times and people are rude and extremely disrespectful of the team, if your in a Hurry come earlier and if you come and there is one person either go somewhere else or be patient, I spend thousands of dollars yearly, and I can't expect them to drop everything cause I walk in door, If your coming to a place to get your ego boosted stay at home as a customer I don't like it, I pay for shipments not to hear problems, Thank You Brittney for the taking my packages and greeting with a smile yesterday, the same treatment I get every time, Your More Expensive than USPS and I won't change the budget to save for worse Service, I Appreciate the Kindness in this Place and Nate, Emily, Rainie, You guys are all Special Thank You for the Great Service Daily, Again to the Gentleman that referred to one of the employees as a Female Dog, How would you feel if I called your Mom, Sister, Your Daughter that Word because I had a Bad Day or was in your case a Boy, Men don't call Women that Ever. Grow Up”

“What started out on a low note, ended on a high note.I placed an online order for one simple print, but had to call in with additional instructions because their was no place on the form to put them.When my project was ready, I went to pick it up and it took someone almost 15 minutes to find it because it was sitting by the laminator. Unfortunately, the person that printed my project didn't check to make sure the trim lines were lined up because it was a double-sided print. So, I had them redo it until it was correct. I will never accept a print job for myself or a client if it's not perfect.Apparently the employee that was working on it was still new in her position and had trouble managing her time working on my project and helping customers.After another print of my project, I asked to borrow a ruler and cutter to cut it down to size and make sure it was printed right. It was still off. While waiting for her to come back and help me, she proceeded to talk over me and take another customer waiting to pick up an order. I wasn't happy that she took someone else while working with me and never asked if she could help the customer so she would have more time to work on my project.I've worked in customer service for years, so you don't leave your current customer to help another unless you clearly communicate it with them.I was getting frustrated with the lack of communication from her and she didn't seem to know what to do with my project.Eventually she told me that there was another employee that could work on my project (it was one simple double-sided bookmark!), but in another hour!By this point, I was really starting to become even more frustrated because it was already going on an hour since I was there and I didn't have the time to wait another hour form the employee to get to my project. She didn't even bother to ask if I wanted to wait, come back, have them call me or come back the next day to pick it up.If she would have said she was having a difficult time getting the artwork to line up and there was someone else that could do it at a later time and have it ready for me to pick up, I wouldn't have been so frustrated. It was the lack of communication that I didn't appreciate.I asked to speak the the manager and voiced my concerns to her.Donna explained that they were very busy and short staffed, not my problem, but understood my frustration with the lack of communication from Quinn (the employee). Donna apologized and said there was another employee that could work on it for me when he clocked back in. I didn't know what to say at that point because I wasn't sure if I wanted them to even print it.FINALLY, Quinn fessed up to her mistake and lack of communication and apologized. I thanked both of them for apologizing and I also apologized for my frustration. The conversation ended on a positive note even though I still didn't have a printed and laminated bookmark (just one).The next day, Josh called to say my bookmark was ready. I was surprised by his call because I didn't expect them to work on my project without my knowledge. Anyhow, I went to pick it up and it wasn't quite right because the bookmark had trim lines for cutting. So, Josh went ahead and said he's reprint it. I told him to bring it to me so I could cut it (they were going to charge me for every cut making the entire project cost $15 for a 2x6 laminated bookmark), but he insisted he would cut it for me at no charge. Then he laminated and gave it to me. It was finally done and I was happy with it.I wasn't charged for the runaround the day before, but I thanked Josh for his great work and I appreciate Donna (the manager) for making things right with a customer.”

“There was some confusion concerning delivery of my package. The national UPS helpline was frustrating and completely useless. I contacted the UPS Customer Center and they were helpful, efficient, and quick in resolving the issue. Thanks!”

“Store 1804 has a Great Bunch of Nice Workers, I have read other reviews and couldn't resist to say that I have been to this location 365+ Times and have never had a bad experience of any sorts? So I would recommend before writing your reviews about places, Consider the experience not based off of your entitlements mentality and actual write about the experience, I have bee in here on multiple times and people are rude and extremely disrespectful of the team, if your in a Hurry come earlier and if you come and there is one person either go somewhere else or be patient, I spend thousands of dollars yearly, and I can't expect them to drop everything cause I walk in door, If your coming to a place to get your ego boosted stay at home as a customer I don't like it, I pay for shipments not to hear problems, Thank You Brittney for the taking my packages and greeting with a smile yesterday, the same treatment I get every time, Your More Expensive than USPS and I won't change the budget to save for worse Service, I Appreciate the Kindness in this Place and Nate, Emily, Rainie, You guys are all Special Thank You for the Great Service Daily, Again to the Gentleman that referred to one of the employees as a Female Dog, How would you feel if I called your Mom, Sister, Your Daughter that Word because I had a Bad Day or was in your case a Boy, Men don't call Women that Ever. Grow Up”

“Last night at the UPS store, Courtney provided exceptional service. Her friendliness, knowledge, and courtesy made my experience truly pleasant. Courtney went above and beyond to assist me, showcasing a deep understanding of her job. Her positive attitude and willingness to help were truly commendable. I appreciate the excellent service she provided and will definitely return. Courtney's professionalism and customer-centric approach reflect well on the UPS store. If you're looking for top-notch assistance, Courtney is the person to seek out.”

“They were helpful because my selling platform did not provide a prepaid QR code for them to scan as they normally do. All I had to do was email my copy of the shipping label to them and they made the rest happen.”