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April 2024 by bballplaya8804
Legitimately took 20 minutes to deposit a check. If you go here, go through the car line. I watched 15 cars go through in the time it took me and one other person to get a check deposited. The line inside was literally out the door.
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March 2024 by Kentucky Viking
For the first time in my life, my card information was hacked somehow. Someone was spending hundreds of dollars of my wife and I's money two states away.
To PNC's credit, they did catch the issue and the fraud department called me fairly quick. My card was shut down and I was mailed a new one. I was also told by the fraud rep that I may also receive temporary access to amount of funds stolen from my account.
However, working with the representative at the bank did not give me much faith at all. I chose and trusted this bank to deposit my hard earned wages into, and I'm not feeling any care or sense of urgency regarding this fraud. This isn't a simple case where an "I'm sorry this is all we can do" is going to cut it.
It's clear that I made a purchase in my home state, and in the same day, someone was spending my money two states away.
My review may change depending on how this case is handled. That's hard earned money that my wife and I work for. I'll be contacting the Better Business Bureau and other institutions related if this matter isn't handled appropriately, and with the urgency it deserves.
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November 2023 by brandon hobbs
If zero stars were allowed that would be what I’d give. Incompetence at its finest. I called asked what would be needed to cash a check. They told me. I give that what they ask, they proceed to basically call me a liar and call the business that wrote me the check. THE BUSINESS VERIFIED over the phone they wrote the check to me. They still wouldn’t cash it after verbally agreement from the account owner that he wrote me the check. I loathe this place. Absolutely horrible customer service. The worst
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September 2023 by James Bailey
Funds availability always delayed with check cashing, phone hold time is never under 10 minutes.
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June 2023 by April Kotvasz
Poor customer service skills
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March 2023 by Cremebrulee O.
PNC Bank has the kindest and most polite and helpful employees, but their system is antiquated....you need one account number for savings and one account number for checking, instead of giving you a blank deposit slip that has the ability to deposit and withdraw with one account number? It also takes their Credit Card company forever to log your charges....I belonged to a Credit Union before and it functioned nicely...my charges were expidited quickly and we had one deposit slip with one account number....on that one deposit slip you placed your account number and if you were making a deposit or withdraw, and it was simply.....I sure do miss them....but the PNC Banking system is terrible....
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November 2022 by Kyle Gomer
I’ve withdrawn cash multiple times and every single time they try to NOT give me my own money. I’ve been sitting in the drive through at the window for 27 minute just to withdraw my OWN hard earned money! What a JOKE
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October 2022 by Andrea Littlepage
I always have a great experience when I come in for specific services. From opening an account, to dealing with stolen bank information, everyone is always so helpful and provide thorough details of what to expect and next steps. Very much appreciated!
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February 2022 by Andrew Hughes
I needed a document notarized and the lady spent a few minutes looking over the document at the front door before taking me back to her desk, then she had me start filling out the paperwork. Asked to see driver’s license and then right before notarizing, says ‘Oh, well your wife has to be here as well to sign before I can do it’. WHY would you not tell me this BEFORE you sat me down at your desk?? You could clearly see no one else was with me. Wasted my time. Also, every time I’m in here they ask if I want to open a different credit card. If I wanted to, I would do so. Very annoying. Probably wouldn’t come here if it wasn’t where my wife likes us to bank.
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January 2022 by Ella Ramic
I had the worst experience with this branch. My Business will be doing MINIMAL transactions through you now. Never had a problem for six years at the Russellville Road location, and was always treated kindly and with respect, which does not exist with these employees. They did not respect me or my business. Will not be coming here again.
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January 2021 by Penny Thorn
All the workers are welcoming. Amanda was extremely helpful and friendly.
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June 2020 by Stephanie B
I drove to this branch from Tennessee. Upon walking in the door was held for me and I was kindly greeted by a staff member. Then Megan promptly assisted me with a withdrawal. She had a wonderful attitude and was especially kind. I had a wonderful experience at this branch and would recommend it to other PNC customers.
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May 2020 by David Joel Stevenson
Scott and Vicki were extremely helpful. They helped me with what I needed after I drove here from the Nashville area because PNC's online/phone customer support was terrible. If I lived near here I'd keep my account, but there isn't a branch near me.
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March 2020 by Darrell McElroy
Has to be THE most inconcidere
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January 2020 by Stephanie Alexis
I drove to this branch from Tennessee. Upon walking in the door was held for me and I was kindly greeted by a staff member. Then Megan promptly assisted me with a withdrawal. She had a wonderful attitude and was especially kind. I had a wonderful experience at this branch and would recommend it to other PNC customers.
