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August 2024 by Mirthless Phantom
Broke down right at midnight and called every towing company in town, Paynes was the only one who answered. Within 15 minutes of calling they were on the scene. James was prompt and professional. He did a fantastic job! It was very fairly priced, especially for how late it was and how far out of town I had the vehicle towed. If I ever need to be towed again I'll definitely call Paynes.
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August 2024 by Matt Santana
My radiator started leaking really bad while traveling from Texas to Ohio. I think I called every tow service in town and not one person could help, but James was here not even 20mins after I called. He was friendly and even knew where to take my care to get repaired. I would highly recommend Paynes for emergency towing.
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April 2024 by RousFitness
Towing is never good , too far out
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March 2024 by Jeremy Pilkerton
Nice guy and great service. Very affordable.
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February 2024 by Tara T.
PAYNE's towing was wonderful I. Helping my daughter with her wrecked car. They even asked how she was and said how lucky she was. I appreciate them so much. As a mother worrying about her daughter, they were wonderful.
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February 2024 by deborah Yarberry
They were very fast helpful and friendly. Couldn’t have asked for a better Tow Service. Jeremy was nice and helpful. They were also cheaper than other services in town.
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January 2024 by Hugh Janus
Charged a fair price and did a good job.
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November 2023 by David Lindsey
More than fair thanks
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November 2023 by Michelle Webb
Good people to work with.
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September 2023 by Brandi Burch
Don't waste your time I set for over 2 hours called back to get an ETA left multiple messages an still no one ever returned my call! I'm so grateful I didn't have my little with me. Ended up calling Scotty's towing. Much better !!!
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August 2023 by Michele Henderson
My Friend, my mother, 6 kids and myself had been at Beechbend Park all day on the hottest day of the year. On our way out my friend had a flat tire. I called the park and was told she knew no one that could help us. So I googled roadside assistance, the first place I called told me it would be a hour wait and cost me $165. So I called Paynes A-1 towing, the guy told me he would charge me $65 and a 30 minute wait. He was actually there in 15 minutes and had her tire changed in 10 minutes. Not only did he get there quickly, he was very friendly!! I would highly recommend Paynes A-1 towing!!! Thanks Again!
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July 2023 by Robert Johnson
Attempted Shakedown?My car broke down (overheating) on the Cumberland Parkway near the Nancy exit. I called the BMW Roadside Assistance through their phone app. After speaking with the representative, I was assured that a towing service would be found and provided with No Charge to me. After a few text alerts, I was informed that Payne Towing had been assigned to haul my car to the nearest BMW dealership, which was in Bowling Green. They provided an ETA of the service, and said I should expect a call from Payne Towing confirming.Well, I received the call, and it wasn't good. The tow driver called me and asks whereabouts on the Cumberland Parkway I was. He then told me that, that wasn't exactly where BMW said I was, and it would cost me about $400 additional. Can you say Shakedown? I know for a fact that roadside assistance gave them the correct coordinates because the operator repeated and verified my exact location back o me several times, and that was what would have been relayed to the towing service. I think Payne towing saw an opportunity to earn a few extra bucks and went for it.After several phone calls with roadside assistance, Payne's towing was terminated and another towing service that had to drive even further than them came to my rescue. With No Cost to Me!
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July 2023 by Robert J.
My car broke down (overheating) on the Cumberland Parkway near the Nancy exit. I called the BMW Roadside Assistance through their phone app. After speaking with the representative, I was assured that a towing service would be found and provided with No Charge to me. After a few text alerts, I was informed that Payne Towing had been assigned to haul my car to the nearest BMW dealership, which was in Bowling Green. They provided an ETA of the service, and said I should expect a call from Payne Towing confirming. Well, I received the call, and it wasn't good. The tow driver called me and asks whereabouts on the Cumberland Parkway I was. He then told me that, that wasn't exactly where BMW said I was, and it would cost me about $400 additional. Can you say Shakedown? I know for a fact that roadside assistance gave them the correct coordinates because the operator repeated and verified my exact location back o me several times, and that was what would have been relayed to the towing service. I think Payne towing saw an opportunity to earn a few extra bucks and went for it. After several phone calls with roadside assistance, Payne's towing was terminated and another towing service that had to drive even further than them came to my rescue. With No Cost to Me!
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July 2023 by Robert J
My car broke down (overheating) on the Cumberland Parkway near the Nancy exit. I called the BMW Roadside Assistance through their phone app. After speaking with the representative, I was assured that a towing service would be found and provided with No Charge to me. After a few text alerts, I was informed that Payne Towing had been assigned to haul my car to the nearest BMW dealership, which was in Bowling Green. They provided an ETA of the service, and said I should expect a call from Payne Towing confirming.\nWell, I received the call, and it wasn't good. The tow driver called me and asks whereabouts on the Cumberland Parkway I was. He then told me that, that wasn't exactly where BMW said I was, and it would cost me about $400 additional. Can you say Shakedown? I know for a fact that roadside assistance gave them the correct coordinates because the operator repeated and verified my exact location back o me several times, and that was what would have been relayed to the towing service. I think Payne towing saw an opportunity to earn a few extra bucks and went for it.\nAfter several phone calls with roadside assistance, Payne's towing was terminated and another towing service that had to drive even further than them came to my rescue. With No Cost to Me!
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April 2023 by Steven Carver
I hope nobody uses theses people they was supposed to come and get my truck Thursday around noon called several times they called me back asked could they come pick it up Friday morning I said yes they said they b here about 9 r 10 I finally go hold of them about 11 they said the sending someone now we are 30 minutes from bowling green here it is at 2 pm and they still not here they answered phone said I call you right back now they won’t answer ther phone bad bad people
