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December 2023 by Josh Lewis
Best pharmacy in town,quick and friendly service every time
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September 2023 by Logan Harris
my psychiatrist is only about 6 minutes up the road and they have had my prescriptions ready everytime same day so far!
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May 2023 by pamela johnson
I have been using another pharmacy ( not mentioning any names) for 15 years.... Not anymore! I absolutely love the service at Northgate! They treat me so good and explain everything I need to know. In all reality they treat me like family and they listen with patience ❤️ Thank you Northgate for always making me feel like I matter.❤️❤️
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April 2023 by Jasper Valery
Friendly. They don't have a few things but that's expected for a small place. Very cute old town feel.
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December 2022 by Angela Groce
Fast and convenient, their always friendly
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October 2022 by Carla K.
This is my fourth or fifth Pharmacy since I moved back to Bowling Green almost 7 years ago. I have only obtained three prescriptions from them, but in those three visits it has been so much easier and efficient than any of the big drug stores such as Walgreens, CVS, or Meijer.
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September 2022 by Joshua Jones
I have been going here for many years and have always recieved exceptional service. I highly recommend this pharmacy to everyone.
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July 2021 by Jennifer Cowles
Since a couple of new faces have been added to this pharmacy. My experience has been very disappointing... I don’t feel like I should shout my name, birthdate, and name of my medications out loud and across their pharmacy so everyone can hear it. One of the ladies asked me about a tank top I was wearing ... I responded with few words but polite since I had recently left the dentist and my mouth was numb. Next visit, I was having a discussion with the driver of the vehicle and same employee interrupted from WITHIN THE STORE with a response to our conversation... we didn’t realize she could even hear us. I’d like to add more details to my review but I’m a pretty private person but at this point I wouldn’t recommend anyone to use this pharmacy. I have a fairly large family and we all use this same pharmacy. Northgate Pharmacy has been good to me up until this point but I won’t be backPicking your medications up should be fairly simple but your personal info shouldn’t be announced for everyone to here it... but most of all! I have a medication that my doctor has told me was sent in CANT be found.. she said she’s sent it twice now and it can’t be found! After 20 some odd years, I’m having to change pharmacies.FOLLOW UP TO MY FIRST REVIEW: After speaking to the OWNER of this business. She quoted “we are doing the best we can do! She seemed to get very upset towards me and not the incident. She defended the employee when all I was looking for was to let her be aware of the situation. In so many words, she was saying if I wanted to take my business somewhere else then that was fine by her. The owner was was very unprofessional speaking to me and listening wasn’t something she was very good at. Sometimes a apology and holding employees accountable is all a customer wants. This now explains a lot as far as rudeness I received. Management/Owners set the tone for customer service. I’m more than happy to give mine and my family’s money to another small business in the community who appreciates the income during these trying times.
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June 2021 by Stephanie Sasser
Even though I transferred a prescription from another pharmacy and had to wait it was fast friendly and no confusion I will be using this pharmacy from now on. Plus inside they have aromatherapy bottles concentrated for 5.69 I got one its a nice treat in a diffuser to rejuvenate the senses.
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June 2021 by Abigale M.
Went to get my prescription in peak COVID pandemic, no one was wearing their mask, I was watching people wipe tables, their noses, pick up money and then go touch and sort medicine. Very unsafe, especially in the times we are in.
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March 2021 by Wendy Wingfield
Charged me 102.00 for a prescription of 90 hydrocodone 5,s said my insurance didn't go through I had to pull out and used medicine arts were the same prescription was 38 dollars and insurance was good still no refund
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May 2019 by Susan Richardson
The staff is always super friendly and always wiling to help , If you need information about your meds , they go out of their way to help explain it .. They are super fast so the wait is never long.. Best pharmacy I've ever been to ..
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September 2018 by Cyndi Mann
Northgate pharmacy is the best! The staff are so friendly and always try their best to get whatever their customers need.
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July 2017 by Laura Zane Nwagbaraocha
Blatant racism thinly disguised as red tape. My husband and I are an inter-racial couple. We walked in, received a dirty look. We were trying to get a prescription filled for our 10 year old who broke his hand while we were camping and needed Tylenol 3 for pain. Initially they said they could not fill it based on our insurance card, it was not a prescription card. I am a medical provider and known that you have to run the cards to determine benefits on some cards. I stated we use it all the time for prescriptions. Then she said the prescription was not valid because it was written in Florida, where we are from. It was written at the Kentucky hospital our son was treated. I told her that. Then she said she could not fill it because I did not know my 10 year old's social security and she had to have the patient's Social Security #. My 5 year old at that point asked to go to the bathroom, and we were refused, stating it was for employees only. I finally stated it is obvious you don't want to serve us. We will just go to Walgreens. She said, okay...and gave me the directions. Walgreens was able to fill it in 15 minutes, with my husband's social. It is sad that we tried to support a small business only to have such a poor experience. My next step will be to call the Kentucky licensure board and file a complaint.
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May 2017 by Phyllis Jones
Friendly staff, very fast and efficient, will do what they can to get what you want and need
