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September 2024 by Jason Blick
I really appreciated the prompt shuttle service getting me to my doctor appointment on time & back to the dealership quickly afterwards. And the technicians were very efficient - car was done by the time I returned to the dealership. I was kept informed by text of everything going on. The coupon also came in handy!
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September 2024 by Janet Clark
Everyone, especially Matt Austin were helpful, professional and not at all pushy! Great experience!
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August 2024 by Brandon Gable
Not a good experience from the start. I've had to bring my GMC Acadia Limited in 3 or 4 times for issues with the rear air condition. Each time it's magically a different part of the system and ranges from +$500 - ~$1,600. You can imagine my disappointment after bringing it in a few months ago for it to still be blowing out luke-warm air when on 65 degrees, and the fans a full blast. Surprised again by another bad component and a $1,400 bill. When calling Leachman, we 1) couldn't get ahold of anyone, 2) would talk with Brent? who would need to follow up with the technicians for days without response to us, 3) when asked to speak with a manager could not get ahold of him and he would not return our calls, 4) then would just get an updated bill without communication, forcing us to call back in. We were notified on a Friday that it would be ready the following Tuesday, and when we showed up Tuesday it wasn't even ready and wouldn't be until the following Friday. Leachman should honestly be writing off this whole bill as a basic customer service consultation because they really need it. I've lost complete trust in the service department ability to accurately troubleshoot, identify, and resolve this issue, and GM's ability to produce a mid-sized SUV with a functioning rear AC system.
What's worse is that after I paid the bill for this last visit, my 2 year old son still has to sit in the back and sweat because it's still not working. I paid over $900 for nothing. Ridiculous.
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August 2024 by Keith Coffman
Outstanding customer service! Great people to work with. They made buying a truck easy. They earned my business for a really long time!
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August 2024 by Cynthia Finley
Client facing staff was friendly and courteous. Completion of my service was delayed due to employee being injured but I was compensated with a discount for the extended wait time.
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August 2024 by TIM Phillips
Very friendly and informative easy to work with staff and understanding your concerns
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August 2024 by Jonathon McElwain
The best automobile dealership in the entire state of Kentucky hands down!
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August 2024 by Kim Jenkins
I would never think of buying a vehicle except from Leachmans! They have the best customer service and and an efficient and knowing service department
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August 2024 by Elliott McCarty
No issues. Everyone was kind and informative. Service was done in a reasonable amount of time.
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August 2024 by Gabe Forrester
I had an incredible experience purchasing my new truck from Leachman Auto. Ben Ray provided excellent service throughout the sales process, ensuring that I found the perfect vehicle to meet my needs. Furthermore, Allen Arnold in the F&I department was exceptional in explaining the warranty and benefits, making sure I fully understood everything. I must also acknowledge the General Manager, Tyler Jaggers, whose dedication and commitment to customer satisfaction truly set Leachman Auto apart. Thank you to the entire team for their outstanding professionalism and attention to detail. I highly recommend Leachman Auto to anyone in search of a quality dealership experience.
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July 2024 by William Crowder
I didn't care for the fact that I was left waiting after my truck was finished. I finally had to go ask about it only to see it parked in the parking lot. I was on a schedule and willing to allow the time allotted but the extra time made me late for work.
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July 2024 by Saul Kim
very courteous, professional and friendly. Excellent people.
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July 2024 by Josh Belote
Im very well pleased these guys made mt purchase of my first brand new truck simple as it could be 45 minutes i was driving away happy as hell. Me my family and my buisness is very grateful. THANKS AGAIN
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July 2024 by jerry giles
Very professional and courteous. Brent Meece in the service department is excellent and a pleasure to work with.
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July 2024 by Farrah Willard
I needed to be to school and they made sure I got there and back.
