-
February 2024 by Karen Upchurch
The nicest pharmacy I have been to in Bowling Green. They keep me updated on prior authorizations and genuinely care about their customers. 10/10
-
December 2023 by Felicia Dowlen
Never have I been to a pharmacy that closes for lunch. There is always someone working. Back to CVS I go. Because to drive 30 to 40 mins and they are closed is just unacceptable.
-
September 2023 by jim Kastner
Pharmacy technicians give incorrect information about refill dates. The staff and pharmacists are very friendly. I will continue to use them
-
April 2023 by miranda cain
They are generally fast and accurate with good customer service
-
July 2022 by Jessamin Perkins
Kroger pharmacy saved the day! We had a hard time finding the inhaler my daughter needed. Amy was very helpful and got it for us in no time!
-
July 2022 by Joey Upchurch
Alex the cashier in the pharmacy department. Was very nice. Great place.
-
February 2022 by Living Life
The only complaint about Kroger pharmacy is, my vibryd has to be order 2 of 3 times. I understand it's expensive, not many take it also . But I come for it every month so it should be available to me. Not picking just doing what Google ask As you see by my 1.6 million views on Google. This is pretty much what I do. Although I'll also say this at no time have I been disrespected by anyone at this establishment. Rant over -dc-
-
December 2021 by Meghan S
Always great and on time
-
September 2021 by Courtney C
I went to the doctor yesterday afternoon and left knowing I had to pick up a prescription from this location. I got to the drive thru window at 5:15 when the tech tells me my insurance won't cover it. I offered to pay cash because it was only one pill so it only cost $10. At that time the tech says "We can fill it but not today you can pick it up tomorrow." I asked why to which he fumbled around trying to come up with a good excuse then he gets the pharmacist. She comes to the window and says "We close at 6. I won't have time to fill it today. You can go to Walgreens or pick it up tomorrow." To which I replied " It is ONE pill and I'm paying cash." She was so rude. She seemed to hate her job. I did go to Walgreens and it was filled in no time in the most professional manner. I will never use this location again. I understand being busy but this probably would have taken 3 minutes to fill. It was probably the simplest transaction she would have had all day. If Kroger cares anything at all about their customers/patients they need to train these people better in patient care or in just being a decent human being. I wasn't dying but I was VERY uncomfortable and she seemed perfectly fine with letting me suffer another day. Shame on them.
-
May 2021 by Danielle Curran
I have used this pharmacy for years and they just keep getting worse and worse each time!! Today was the last straw!! I called the pharmacy at 5:38 to see if my prescriptions were ready and she said one was and the other one would take 20 minutes to fill... Well I leave my house with enough time and get to the pharmacy at like 2 minutes till 6:00 and they were closed... Now if someone calls me and ask if something is ready to be picked up and I know we are fixing to close I would let that person know before hanging up... She didn't say a word about it... So needless to say I have to wait until 11:00 A.M. TOMORROW to get my medicine... They are NOT professional at all and are never friendly!!!! ????
-
May 2021 by Shelley Buhrmester
I have used this pharmacy for almost 3 years and have found them very informative and helpful, more than others that run in circles. When ever I have called in a refill they give me a time line and always go by it. I would recommend this pharmacy to everyone.
-
March 2021 by Mark Steinberg
I have been using this Pharmacy for over 9 months and am very pleased with their service. They are very Helpful, always pleasant and quick to answer questions and fill my prescriptions. They help with insurance and prior authorization issues and I highly recommend them. I usually get the same 2-3 people and the main pharmacist is always available to answer questions.
-
March 2021 by Courtney Carver
I went to the doctor yesterday afternoon and left knowing I had to pick up a prescription from this location. I got to the drive thru window at 5:15 when the tech tells me my insurance won't cover it. I offered to pay cash because it was only one pill so it only cost $10. At that time the tech says "We can fill it but not today you can pick it up tomorrow." I asked why to which he fumbled around trying to come up with a good excuse then he gets the pharmacist. She comes to the window and says "We close at 6. I won't have time to fill it today. You can go to Walgreens or pick it up tomorrow." To which I replied " It is ONE pill and I'm paying cash." She was so rude. She seemed to hate her job. I did go to Walgreens and it was filled in no time in the most professional manner. I will never use this location again. I understand being busy but this probably would have taken 3 minutes to fill. It was probably the simplest transaction she would have had all day. If Kroger cares anything at all about their customers/patients they need to train these people better in patient care or in just being a decent human being. I wasn't dying but I was VERY uncomfortable and she seemed perfectly fine with letting me suffer another day. Shame on them.
-
February 2021 by Derek Carver
Worst pharmacy in town! Not all Kroger pharmacies but Kroger pharmacy Campbell Lane worst in town. Dr called in a antibiotic in at 3:00 p.m. unfortunately my insurance will not pay for the antibiotic but when I went to pick it up at 4:00pm I offered to pay cash. They made excuses on why I couldn't pick it up. Once I argue the fact that I could pay cash she said they close in an hour and she couldn't feel the prescription that was one pill. The pharmacist was very rude and definitely doesn't like her job. I vote replace her fast. Her last comment was Walgreens across the street might be faster. What kind of business is this?
-
January 2021 by Farrell Costello
Does good.