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November 2023 by Lydia Overstreet
Like the store. Some of the staff go out of the way to help and others could care less.
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November 2023 by Phyllis Jackson
JCPenney has gone way down on quality of merchandise, the look of the store is depressing inside.
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October 2023 by Debbie Thomas
Very upset.. Found a bathing suit I wanted it was hanging with swim shorts that were on clearance.. Took to a lady to get a price check and she said it wasn't on sale.... That there were 6 more and that I should look with the other swimsuits.. There were none like the 1 I had found....I really wanted that suit....
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September 2023 by Richard Estes
Excellent shopping experience, and the lady running the checkout was very courteous and efficient, as checkout was quite quick once I got to the cash registers.
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September 2023 by Jerry Bull
The famous department store, featuring better merchandise at standard pricing. Expect to wait a bit checking out, very few cashiers.
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August 2023 by SavvyAnn
Excellent sales and superior customer service. Best deals in the mall, hands down. I just wish they had more men's dressing rooms.
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August 2023 by Candice Hope
In between seasons you can get the very best deals here!! Kids clothes so super cheap!!
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July 2023 by Jennifer Miller
Very helpful employee in women's this morning!
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June 2023 by Thagmar85
Wonderful selection of various things. What can ya say, it’s J.C. penny.
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May 2023 by Vickie Harrod
I visited twice on Mother's Day weekend. The store looked wonderful! It was well stocked, and busy! Staff was friendly and helpful too! I checked out at the street entrance. The young man that helped me was the best! I asked how long he had worked there. When he replied 3 years, that said a lot for him, and store management! I was very pleased! Thanks, JC Penny's!
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March 2023 by Pamela M
Why don't they have gift cards for other places like restaurants? Target has them.r
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January 2023 by Roy F.
The store manager is rude and customer service is not her thing. The emploees try to avoid eye contact and continue working hoping you will find someone else to help you purchase your items. Prices are not correct on items even behind glass. So then you ask about it and yes that is the price until it is rung up, then it changes and they have attitude about it. "It is not their fault it is wrong, it just happens". The fake, smart remarks when your bothered about the lack of care from the Manager does not help bring a store up from an obvious decline in store patronage. When I grew up JcPenney's was the store were the nice stuff was, now it feels and looks like a low class place to shop. Here at Greenwood Mall it looks like a messy, unorganized low class store. I am done with this place after 40 years of shopping there.
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January 2023 by Sharonda F.
I returned a defective hot wheels case that I had ordered for a Christmas present and received in the mail. I was there for 35 minutes trying to get a defective item credited to my credit card. I presented the defective item with the packing slip. I also had written down the order number, date it was ordered and price I paid. The foreign lady that was hard to understand basically told to 10 different ways that I didn't know what I was talking about and was lying because that hit wheels case was not on that order. I told her I ordered it with a telescope and some shirts. I received the order in 4 shipments. After being very rude fir probably 15 minutes and saying she found the telescope order but I didn't order that case with it she Finally got 2 managers. They were the rudest customer service people I've ever encountered. I won't go into detail but they were so unprofessional, unorganized and rude that I will never step foot back in that store. All 3 of them were like they were ganging up on me. I had never had an experience like this. I actually could write a whole chapter about this situation but I don't have time but all 3 of them need training on how to actually do their job and how you should preform proper customer service. The first thing they need to know is you don't start talking bad about the customer as soon as they turn their back to leave. I wish it was possible to give them zero stars because they don't deserve any stars at all.
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December 2022 by R B
Not as large a store as others and thus has limited stock and selection. Not a good selection of toys at all. Has easy entrance and exit and connected to mall with adequate parking. I like parking there because of space availability and then go into mall from there. Not crowded and bathrooms are clean.
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December 2022 by Venkat Thota
Lovely place with some offers better than surroundings clothing apparel stores
