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February 2024 by John H.
bunch of clowns. they've had my truck for 5 hours without even working on it. 7-8 hours total for a basic oil change, front pads, new tires.
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February 2024 by Vivienne Strauss
The service here is always friendly and professional- highly recommend!
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February 2024 by Daniel Johns
This place is a nightmare. Beware. I came in to get my brakes inspected and a quote. I dropped my car off on Saturday, I had to call on Sunday afternoon to see if they had inspected it, manager said he would call me back in 20 mins. Nope, 2 hours later I had to call back for them to give me a ridiculous price, and he said it was going to check other suppliers and call me after lunch Monday. Nothing. Here it is Tuesday still nothing, so I go to retrieve my car, paperwork is nowhere to be found along with the key. Finally find it, and charged me a $10 inspection when, I came in on the Free Brake Inspection promo. No big deal. Get to my car to find it UNLOCKED. It has sat there for two - three days unlocked. Very poor service all the way around at this location.
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January 2024 by Butch M.
These men at this Firestone location plum jacked up my quote! Told me I needed about 3 more services than my truck required. Women beware, if they will plum take advantage of a man, they unfortunately will sure profile women and take advantage of their pocket book.
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January 2024 by saira rose
The only place I would recommend for car issues. Great service and even better staff.
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January 2024 by Clark Arnold
Friendly service and reasonable priced. Wait time was a bit excessive but everyone has staffing shortages.The technician damaged my vehicle while removing it from the rack but did not report it.I noticed the damage once I returned home and immediately went back to the business. The manager (Missy) was very apologetic and the damage is being repaired at no cost.
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January 2024 by Peter Jakob
We were traveling all the way from Illinois and just with our luck we got a flat tire. Not the best way to start a vacation. Anyway long story short our tire was loosing a 1 PSI every 2 minutes so time was not our side. The lovely lady that I spoke with over the phone said to come by even though this was totally unexpected and no appointment was made. Took us immediately and put us at ease! Definitely service well done and if you’re ever in an emergency this is the place to go!
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January 2024 by Kendall Bryant
Had an out of town breakdown emergency and needed a repair facility on Sunday before New years. Towed here and was out same day at a great rate! Fantastic communication and service by Robert and his team. Would for sure recommend, and would be going here if I was local.
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January 2024 by Derrick Reschke
First of all 4 hour wait for 4 tires pretty bad, second lost the right rear tire pressure monitoring for that tire then then the the truck though a tire weight the back left tire is only reading 65psi should be 80psi the left front is reading 80psi it should be 60 psi the right front is the only on that is working at 63psi it appears that they broke 3 out of 4 tire sensors on the truck and it looks like they replaced one of the sensors on the back left tire that can't read above 65psi it's the wrong sensor and it looks like they ran out of wheel weights they put the adhesive weights on one tire those are for performance rims. One would think they would tell you that hey we broke the tire sensors but no found out on my own this was done the Saturday before Christmas WHAT A NICE CHRISTMAS PRESENT THEY GAVE ME. Now l have to go to the Ram dealership and have them fix the tire pressure mongering system wondering how much that will cost thanks again. Derrick Reschke
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January 2024 by Eugene Harmon
Excellent service
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December 2023 by Easton Robinson
Wish I could give them less, took 4 hours to do front brakes and rotors and that’s ridiculous
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November 2023 by Mason
Booked an appointment for an oil change at 8:00, it’s been over 45 mins and nothing had happened with my car. They always seem understaffed
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November 2023 by Christopher S.
Made an appointment for tires two days before, arrived 10 minutes before, it was like I never existed. tires done in about two hours, but had to wait for alignment check. they parked the car in the back. I paid, went to get the car and it was blocked in by 18 wheeler delivering tires. Had to wait for 45 minutes. Place was not very clean and the smell of oil was heavy in the air. would not come here ever again.
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November 2023 by Jon Morrell
Bit high but they do good work!
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October 2023 by James B.
My experience at Firestone Tires in Bowling Green, Kentucky, was nothing short of exceptional, and I am truly grateful for the incredible customer service provided by Robert. It was a Sunday, and I find myself in a situation where I needed immediate tire assistance for my Cadillac, with the added challenge that every other tire place in the area was closed. To say I was stressed would be an understatement. However, Robert stepped in as a true lifesaver. Robert's expertise and dedication to his work were immediately evident. He not only got my Cadillac into the shop swiftly but also had it back on the road in no time. What truly stood out, though, was Robert's unwavering commitment to customer service. He went above and beyond to make a stressful situation as smooth as possible. I felt genuinely cared for and reassured throughout the entire process. I was nine hours away from my destination, and Robert's help was invaluable. Firestone Tires in Bowling Green is lucky to have such a dedicated and capable professional on their team. If you find yourself in need of tire service, especially on a challenging day like a Sunday, Firestone Tires in Bowling Green, and Robert, in particular, should be your first choice. I cannot recommend them enough.
