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February 2024 by Preetesh Patel
Least likely to provide actual help with banking needs.
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February 2024 by B Mendoza Ledezma
Here again after driving 2 hours from my hometown to hear I have to wait 25 minutes because all the staff is on a very important meeting they just don’t care about their customers at all. Closing my account best decision ever made . DONT WASTE YOUR TIME HERE !!!! And just Bank somewhere else.
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December 2023 by Nancy Abend
Had to get a document notarized quickly and was able to complete my task.
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July 2023 by Mari Burke
Worst Banking Experience Ever 20+ years with Chase personally and business accounts. Just 2 visits in this Branch and never again step foot in there careless branch! Horrible and most unprofessional teller staff and 0 Authority to help customer and making things worst that I have ever witnessed. This Financial INSTITUTION is a mess. I will be taking actions if my personal account isn't fixed tomorrow AND MY FUNDS ARE AVAILABLE else where! Over this insanity with this incompancy they are costing me and and all of my finances and connections! Unfortunately I am done with them and will never step foot in their unprofessional branch again. Fix my account you messed up repeatedly now! OVER IT...YOU DON'T DISRESPECT YOUR CUSTOMER LIKE THIS! HORROR SERVICE IS A UNDERSTATEMENT AT THIS BRANCH! RUDE AND DISRESPECTED on multiple levels. 0 stars and disgusting service! I expect a call from you Manager, Janice tomorrow or I will call regional manager and others IF THIS ISN'T FIXED to resolve your mishandling of my personal & PRIVATE account. I have had many years of banking experience and this is a disgrace to say the very least! YOU CANT HOLD MY FUNDS LIKE THIS! I will be expecting a call from your Manager, Janice tomorrow!VERY DISPOINTING CHASE BANK TO SAY THE ABSOLUTE LEAST!!! EXTREMELY DISRESPECTED AND DISAPPOINTED YET AGAIN IN 2 VISITS ...WORST SERVICE EVER!Thanks
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April 2023 by Patrick Sparks
The employees at the bank were very professional, and they all were doing everything they could to help everyone as quickly and efficiently as possible.I walked in, had a lady greet me in line to ask me what I needed help with, and I was with an employee and getting my stuff taken care of within 5 minutes.They work hard to take care of their customers.
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April 2023 by Joe Spalding
Can’t do anything without making an appointment with a banker. Bankers are hard to schedule. They will also cancel your appointment after you carve out time from your schedule and arrive. They will not tell you beforehand. Massively understaffed and the only location in BG
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April 2023 by Lauren Sohn
Everytime I’ve gone and spoke with workers there, they’ve always been rude and ghetto.
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October 2022 by Dani Johnson
I'm the only person at my job that gets their paycheck on Friday. Any time I've ever had a direct deposit come from any company it ALWAYS takes longer than the sender said it would. So I call the sender and I always get the same answer, "We have sent the payment, now it is up to Chase to process it." Come on guys it's 2022, keep up.
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October 2022 by Caylie Gann
I made an over the phone appointment through the app and no one called me. Why have that option if they aren’t going to actually do it.
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October 2022 by Chad L.
Don't even bother trying to call these guys; you will never get to a person, literally. I tried for weeks to set up an account with them and it was just simply comical. Decided to go elsewhere after I gave them a few chances; I had zero trust in them after this experience. The below reviews about the phones could not be more spot on as well as opening an account. I literally experienced the same stuff. Awful location don't bother
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April 2022 by Jeremy Ashworth
Tried depositing check on the 7th, says it won’t be able until the 16th, spent 3 hours trying to call the store to no avail. When I finally got ahold of a representative I got told there was nothing I can do about it.
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December 2021 by Matthew Hays
Poor customer service don't answer at the branch and they will leave u on hold for hrs
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December 2021 by Mary Nestor
These people are ridiculous. Their “policies” are designed to defraud their customers and every time you think you have the correct information- they move the goal post. Worst branch of the worst bank.
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November 2021 by Jonathan Bailey
This is by far the best bank I have ever banked with!!The bank employees are very respectful and work hard in making sure that you are happy.I look forward to keeping this as my bank for many years to come.
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August 2021 by Kimberly Chafin Rowe
Just dumb.....and rude. So.......yeah, not really much like any other Chase bank I have experienced
