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June 2024 by stover haven
This place is horrible.
They can't find prescriptions, claim they never got them, forget to call and say it's ready.. Then when I call, they are all annoyed, as if asking them if my rx is ready is somehow beneath them... When they should have done it themselves.
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April 2024 by Witney Young
There are a couple of very friendly and helpful people I’ve had a pleasure dealing with in the pharmacy, although the others are incredibly incompetent and instead of asking for help and resolving the issue, they’ll double down and just not get your meds. On the store side, the customer service is atrocious and the return policy is discriminatory to minorities. I’d explore every option possible for my meds than to ever step foot back into this Walgreens. Highly recommend MED SAVE in Berea or literally anywhere else.
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March 2024 by Kevin Reinhardt
I had originally wanted to give a lower rating because I guess I go during their busiest times and always have a long wait. I transferred my 1 med filled there to CVS thinking it would be worth it saving my time. Nope, CVS doesn't take GoodRx for certain meds anymore making the cost $350. At Walgreens the same medication with a discount card is $30. Their prices definitely make me want to give them 5 stars because being disabled on many meds, cost is important.
Remember they are human being working there. I've seen people post they talk too much to other patients, are slow, etc. They are not robots, and honestly everyone I know talks while they work, so remember they are people too.
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February 2024 by Ryan Johnson
You need to have better rules for the drive thru. Often waiting in long lines. If peoples prescriptions aren’t ready they need to be told to either drive back around or go inside. Not fair to those who have prescriptions ready for pickup.
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February 2024 by Luis Altamirano
The pharmacy is the worst! I've never had to wait as long in the drive-thru to pick up a prescription at any other location! Waited almost 40 mins to pick up one item for my child! Ridiculous!
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February 2024 by bnutzz
My lord, do not get your prescriptions filled here. As with any Walgreens, they’re severely understaffed. If you have the time to wait 45 min every time you need to pick up, then have at it. PS…forget about calling, you’ll never get an answer
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February 2024 by Tay Broadus
If they would stop talking and joking around they might get something done.
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February 2024 by Maggi C
Walgreens pharmacy in general is a joke at this point. Richmond and Berea both.I come in for two prescriptions- told only one was called in and I t would be 45 minutes before it is ready, which seems ridiculous because it’s a bottle you can literally slap a label on. Fine. So I leave and call my doctor, the other prescription magically appears at the pharmacy even though they “didn’t have it”. I call back to make sure they have everything and then was told it would be almost an hour and a half before it’s ready. Come on.Same issue yesterday with wait time for my son’s prescription- 30 minutes for a bottle that you slap a label on.Every time we go here it’s an issue with time. Either hire more people or work faster
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December 2023 by Kristian Lyn
Who isn't like a drive thru pharmacy that is open until 10pm!?! Is it the perfect pharmacy, no. That's because a perfect pharmacy does not exist. We're all regular people, working, paying bills and just trying to get by.
My interactions are most always pleasant. We all have bad days so I'm not so quick to judge if a staff members aren't overly friendly. Our Berea location is solid. Dependable pharmacy staffed with pharmacist who are easy to talk to and down to earth, which is important when I have questions about medications.
I've used photo services several times this year. No issues, great sales/coupons and quality photos.
Curbside pickup for orders over $10 is amazing! Being able to add prescriptions to that order so even better.
5 stars!
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December 2023 by Kristi Lynn
Who isn't like a drive thru pharmacy that is open until 10pm!?! Is it the perfect pharmacy, no. That's because a perfect pharmacy does not exist. We're all regular people, working, paying bills and just trying to get by.My interactions are most always pleasant. We all have bad days so I'm not so quick to judge if a staff members aren't overly friendly. Our Berea location is solid. Dependable pharmacy staffed with pharmacist who are easy to talk to and down to earth, which is important when I have questions about medications.I've used photo services several times this year. No issues, great sales/coupons and quality photos.Curbside pickup for orders over $10 is amazing! Being able to add prescriptions to that order so even better.5 stars!
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November 2023 by Zachary Morgan
Literally go anywhere else for your pharmacy needs. Pharmacy is so understaffed that the wait times are ridiculous.
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September 2023 by Caleb Poole
delivered here every Wednesday for the past 3 months. The store manager was always nice and kind to deal with. It is one of my stops that makes the job go smoother.
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September 2023 by P W
Worst walgreens ever
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September 2023 by C Burton
Good luck with needing a restroom with a small child in need. Rude staff when asked. You ring a bell and even though they knew you were going back there no one showed up. Was visiting from out of town needed a few things took my business elsewhere.
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July 2023 by Rick Witt
The worst pharmacy that I’ve ever used. Prescriptions take for ever to refill here. They Text me today and said my latest scrip was ready for pickup, but I got there and they said it wasn’t ready just yet. Waited another hour before it was ready. This is Again the Worst Pharmacy
