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November 2023 by Nathaniel Hackett
Helpful honest hardworking people.
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May 2023 by Vickie Payne
They tellers there are rude and disrespectful to the customers.
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March 2023 by Emery campbell
If you have to do banking at US Bank Do not go to the Berea ky branch . Go to the Richmond Kentucky branch they are the nicest people that works there you could meet.
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March 2023 by Kathleen Campbell
My husband stopped by to cash a check from one of his customer's well we walked in and this teller ask what we needed and he told her a check cashed well she looked at the check and kinda made a face my husband ask if there was a problem she replied hum hum well and he ask if she knew the lady that wrote him the check she replied yea yea I know them in a kinda funny tone and she took his check and driver's license and ask for him to write his ss# on a piece of paper and after that she was looking at his billfold open and told him to let her seethe major credit card he had in his billfold as he was reaching for it to give to her I nudge him and shook my head and said you have gave her too much information already so we left and went to another branch and we walked in the other branch and ask if they could cash the check the lady said sure no problem just need to see your ID and my husband ask the lady if she needed his ss# or another form of ID like a major credit card and the lady kinda laughed and said no you are fine that he was already in their system that he had cashed checks at US Bank before. Well he told her and another lady and a gentleman that worked there what happened to him at the Berea location how this lady teller had wanted to see his major credit card after he had gave her driver's license ss# and another form of ID they ask what she looked like did she have black hair and if her name was Rebecca I told them I didn't know why did they know her and they said yes that she is really rude that they are very sorry that he had to go through that . And yes that is her name . Now he is worried about giving her his social security number so he is calling the main office in Minneapolis , MN
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November 2022 by Dawn Rogers
In my 50 years on this earth the people who work at this branch are the rudest people I every dealt with in a bank. They were also rude to my husband.
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August 2022 by Dana Lanham
Staff was nice & helpful been using this bank for years never had any trouble.
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July 2022 by Terri Curtis
Rachel was great with helping us. Amazing help!
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September 2019 by 859 Forever
They completely refused to accept my change while they were still open. Then they call me back playing mindgames with me.
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June 2018 by Smitha Day
This bank...well the people serving locally have always gone above and beyond for me. Even though I am not a person who had a lot of money to deposit in the bank. They made me feel welcome in the small community that I had just moved to. But they continue to be that way. Thank you Berea US Bank.
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May 2018 by Lacey Galey
I'm from indiana where U.S. bank lobby is open on Saturdays from 9am-12pm. It is ridiculous that this bank isn't because they also close at 5. Which many people work until 5. Very inconvenient for people who work and don't have many sick days.
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August 2017 by Megi Papiashvili
Wonderful people work at Berea U.S. Bank!
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June 2017 by Tiffany Cara Daugherty
Service is lacking and could do with some improvement. DO NOT ACCEPT a US bank check they charge $7.00 fee to cash their own checks.
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October 2016 by Eve D.
Very personal and courteous customer service. It was so painless to open an account. We had a great rep who was polite, caring, and efficient! Got our debit cards that day.
