The O'Reilly Auto Parts store in Berea, Kentucky is a reliable destination for automotive parts, tools, and accessories. It is a long-standing first choice for many seeking good parts at cheap prices. The staff are consistently described as very knowledgeable, friendly, and helpful. They go above and beyond, often obtaining items from another store within a day or two if not in stock. In urgent situations, such as a power steering belt or alternator failure during a trip, the team provides exemplary service, helping in every single way they can. This includes utilizing the free Loaner Tool program and ensuring customers get the needed part when they need it. The store offers valuable services like free battery and Check Engine light testing, along with wiper blade and bulb installation. While noting that staffing can sometimes be a challenge, reviewers agree it remains the best place to get parts, recommending customers bring the old part to save time and potential core charges.
Went early to get an online pickup order that had not been fully processed. They accommodated me and quickly processed it and I was on my way to fix my truck!! Thank you, O'Reilly workers!!
November 2023
The staff here are very knowledgeable and friendly. If they don't have what you ask for in stock, they go above and beyond to get it from another store within a day or two.
September 2023
Caliber locked up. Going to Florida. Put it on out in the parking lot. They lend me some tools. Very nice people
