Enterprise Rent-A-Car

Car Rental
Hours: Enterprise Rent-A-Car offers numerous airport and local locations, including in Berea, with service in over 30 countries. Booking is available online or via their app. Customer experiences at specific locations vary significantly. Positive feedback highlights exceptionally kind, informative, and helpful staff who provide great customer service and go out of their way to assist customers, even under time constraints. These positive interactions are a key reason customers return to a specific location. However, several consistent issues are reported. Communication is often difficult, with phone calls frequently going unanswered or being redirected to a central reservation department where agents can be rude and pushy. Locations, particularly smaller ones like Berea, may have limited staff and vehicle availability, leading to problems like not receiving the requested car or receiving one with a bad odor. Unclear documentation requirements can cause unnecessary stress. Return logistics can be problematic, including unattended locations and drop-off procedures that leave customers feeling responsible for the vehicle afterward. More serious administrative disputes, involving reservations being canceled, unexpected "no rent" lists, and disagreements over outstanding balances from prior rentals, also occur. While staff are often praised for their respectful and courteous attitude, operational and communication problems can create a stressful experience.

• 0.25 miles

  

  Near New Auto Car Dealer, Used Car Dealer
• 10.71 miles

  

  Kentucky Specialty Motor Co Car Dealer, Used Car Dealer

1. Berea, Kentucky