-
September 2024 by A Nicole Edison
Long story short is they rob you, break everything they touch, and are so dangerously inept at their jobs you’re lucky if your vehicle doesn’t crash when you leave their shop.
I took my 2015 Ford Edge in because the electronic emergency brake had malfunctioned, and the system was actively alerting me to release the brake both audibly and on the data screen. The brake was not engaged however, but it was completely non operational. I live in Benton so since there was an audible alarm I limped it there. I had them read codes and was told I needed new rear brakes along with the emergency brake issue. I was told to leave it for two days and that it would be $576 + tax.
Two days later I got a call saying one caliper would not release and they needed authorization for an extra $199 to replace it.
A week later I still did not have a vehicle, when I checked on it they had “replaced the rear brakes and calipers, and the wiring harness on one side, but they could not get the alarm to go off” I was informed they would keep booking it to the reader and trying. I advised them to stop and that I would be by for my vehicle.
When I arrived I was presented with a bill for over $1100. I told them I absolutely would not pay that, the last I was informed the charges were approximately $775 +tax. I ended up paying $926 and immediately taking the vehicle, alarming all the way, to Parker Ford in Murray. The guys in Murray are excellent professionals and immediately diagnosed the original issue. My windshield had been installed improperly by Safelite and had been slowly leaking down the A. Puller to puddle under the passenger seat, corroding a wiring harness. They had bad news though, when Benton Ford replaced half the wiring harness and somehow failed to notice the pool or corrosion they not only used the “drivers side” harness on the “passenger side” rendering it completely inoperable, but they also broke the actual connector on the harness they used.. so it was garbage.
I had them take a look at my breaks and it was a good thing. Not only did Benton Ford not use A SINGLE FORD CERTIFIED PART ( which is the entire POINT of going to a dealership so that the work and parts are warrantied) but they DID NOT ATTACH THE BRAKE PADS SPRING OR CLAMP LEAVING THE BRAKE-PADS FREE-FLOATING. ON BOTH SIDES. They were already worn at an angle from the 20 mile drive and the hardware only comes with new pads, so ALL the work Benton Ford did had to be completely stripped, Murray (Parker) fixed Benton’s dangerously inept and unprofessional job, and documented everything.
Don’t take your vehicle to Benton Ford, they don’t even know how to attach a brake pad, they obviously don’t care about your safety driving down the road.
-
September 2024 by Pat Bowman
They went above and beyond to get me in a car. I had issues, and they worked through all of them. Extremely friendly, honest, and knowledgeable. I highly recommend this dealership. Salesman Alex and manager Tony were God sent and because of them, I have a beautiful new to me car.
-
August 2024 by J Patwell
Wonderful customer service from start to finish, finding my car was easy and the staff made me feel welcomed right from the start. If you need a good car salesman look no further than Chris, he'll welcome you in with a smile and help you every step of the process. This dealership is very helpful for people looking for good deals and great cars. 10/10
-
August 2024 by Jim McBee Heating & Air LLC
Todd our salesman is a great honest guy.
-
August 2024 by Jason Filbeck
I would highly recommend Benton Ford went above and beyond to help me get the truck I wanted.
-
June 2024 by Rich Hubeny
Very good experience over all.
-
May 2024 by Eric Allen
Friendly, honest and thorough. Efficient purchasing process with good attention to detail.
-
April 2024 by Elexus Dunn
Chris senf and all the team at Benton Ford was amazing to work with! I brought them a 2014 Jeep Patriot and they were able to put me in a 2023 Ford Escape! Phenomenal people to work with! Would recommend them time and time again!
-
April 2024 by kylie harris
Had a great experience! Chris Senf was awesome and very helpful through the process. The team here is friendly and there is a nice selection of cars to choose from. I was in and out with a new car in just over an hour! Would definitely recommend
-
January 2024 by ALISON ABDUL-FATTAH
Great Staff! Really made buying a car enjoyable!
-
December 2023 by Olivia Montgomery
Chris did a fantastic job! he was very kind and willing to answer any questions I had, he made sure I was completely comfortable with the vehicle, and staying in the budget I had set. The team there was truly amazing! I would recommend them to anyone in search of a vehicle!
-
November 2023 by Jonathan McWherter
I may be biased, but by golly this is the best dealership I’ve ever had the experience of working with. Top notch folks, hometown dealings, and high-quality service and inventory. Plus, that Jolly Jonny guy is pretty amazing. 10 out of 10 recommend.
-
November 2023 by Michael Carter
Very good people wasn't trying to pressure me into buying a vehicle!
-
November 2023 by Melinda wright (mendy)
always friendly quick and prompt and detailed on explanations and overall quality is great
-
November 2023 by Brett H.
Great inventory selection and even better people! If you're thinking about buying a vehicle, you need to check out Benton Ford. Ask for Carlye. He's the best!
