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April 2023 by Jessica P.
This place is a complete joke. I haven't been to a post office in years because I normally use UPS. My mom had something overnighted because she was in town. It came 2 days late but was told that's "normal". The lady was absolutely rude. Got loud with me. Got an attitude with me and continued to talk to me like I was stupid. The second I returned that attitude she decided to pass me to the stupervisor who then got an attitude with me because she asked how I was doing and I chose not to answer and decided to give me my package and tell me to leave. It's funny how people can dish it but can't take it. This place needs a serious customer service training. Or all new staff. She then told me to never come back. Which I won't because they are awful people. However, legally I can go back if I want to unless they trespass me, which they didn't. After I walked out, she then turned and kept yelling at my husband for absolutely no reason at all. She threatened to call the cops and I told her I wish she would. This place is awful. The people are awful. Don't go there unless you want your day ruined.
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January 2020 by Karen S.
I had a PO Box at the Radcliff office for well over a decade. They would frequently give me other people's mail so I knew my mail was being mishandled too. Sometimes, the staff was willing to rectify the issue while others could have cared less. Did know Post Offices can charge different rates for PO Boxes depending upon location? The Radcliff office charges more than Fort Knox and Vine Grove! Once I realized this, I was out of there!! Upon leaving the Radcliff office, they wanted me to know how much they valued all of my years of service with them by not giving me one dime back (no refunds) AND they mishandled my Express Scripts order by sending it to Neverland (aka their Louisville hub) where I had to wait WEEKS for it to be "found" and redelivered to me. The worse part is EVERYONE there acted like this was the norm for them to lose packages!!!!! Now, that was less than a year ago and I'll be damned they got a hold of one of my Vine Grove packages and did it AGAIN! The Radcliff office also gets those weekend Amazon orders that can't be delivered to the Vine Grove post office. I had a package that arrived at the Vine Grove Post office on a Sunday, so since they were closed Amazon dropped my package off at the Radcliff office. You already know........Those incompetent people at the Radcliff office never bothered returning my package to the Vine Grove office or attempting to contact me.........NOPE, they told the Vine Grove office my package wasn't there and then they improperly scanned it sending it to Louisville. Their office needs to be investigated!
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August 2019 by Julie N.
Usually, I have no problem getting my packages, I usually have the same person assist me when I have to pick up packages at the office. I don't know his name but he's wonderful. BUT. Whoever they have to deliver the mail now sucks. Bent up a package to fit in the mailbox instead of putting it on the porch when it specifically said "DO NOT BEND" on it. Ended up bending some pretty rare art. Plus, sometimes my packages themselves arrive in a little rough condition, normall doesn't matter but for ornate/collectable packaging its infuriating.
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April 2017 by Christy Edwards
I mailed my daughters baby shower invitations and the lady was very helpful and nice.
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March 2017 by Christy Powell Edwards
I mailed my daughters baby shower invitations and the lady was very helpful and nice.
