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November 2023 by Charolette McCune (Char)
Amazing staff!! These guys are the best at Conway. They got my car outta there much faster than I had expected. They took there time to answer all of my questions and went over everything with us. I will always go back!
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November 2023 by Dee Dee
I will always go back to Conway Heaton. They treat you like family. Brad is always real and not pushy. He takes pride in helping people. Their vehicles are top notch.
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September 2023 by Michael K.
Fast friendly and honest service. I live out of state and travel the country for work, stopped here in KY for a oil change. In and out under a hour.
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September 2023 by Paul Bowling
I had a great experience at Conway Heaton. My purchase was special order, which required many contacts throughout. Brad and Nicholas did a great job of making my order a reality and keeping posted throughout the process. Extremely satisfied!
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September 2023 by Jeremy Duncan
Made an appt through Ford Pass with Conway Heaton for a service. Realized the date I chose was incorrect so I went back into Ford Pass and made the correction. Showed up to get service performed 3 days later and was told they would not honor the corrected date, only the original. I would have to stick with that or push it back even further. Clearly they are not interested in my business or honoring their own system. Not my fault as the customer, that their app doesn’t work for them. I will drive to the next town from now on, to find a dealer that wants to work with me. Then again, for simple oil changes, why waste my money at a dealer at all…
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September 2023 by Amber Noe
Dylan was very friendly and made the car buying process less stressful for me. The whole staff was nice. This was our second purchase from Conway Heaton. Thanks!!
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September 2023 by Robert Pike
Great staff. Not your typical "car sales man." Was not pushy at all. He knew a great deal of the van we were test driving. Answered all our questions. A+ dealership, in my opinion.
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August 2023 by Jim Staples
Awesome Food Dealership, excellent parts department. I found out today this dealership is the oldest dealerships in Kentucky founded in 1919, just 16 years from the original Ford's vehicles built in 1903. I don't think you can have a company this old that does not offer excellent service. Thanks to the people in the parts department for expertise and rapid service...
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August 2023 by Michael Puckett
I made an appointment to have a simple programming recall on my truck completed two weeks in advance of dropping it off. I brought it in the day of as soon as the bay doors opened with the intent to pick it up later in the afternoon. Called to check on the status of it midday to just be told that my truck hadn’t even been touched. When I came up to the dealership later to check in person, the service rep had an attitude, just saying “it’ll be done by the time we close.” I stayed and waited on it and it was finished just before the service department closed. I have no intentions of bringing my truck back here or ever recommending this dealer to anyone I know. I’d give it 0 stars if could.
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July 2023 by Bert Southern
Conway Heaton (Specifically Brad Gagne and Nicholas Heaton) had followed through with everything they had promised. The one dealership that I know in the area that did not try and take advantage of their customers by BS markups and market adjustments. As long as I am in the market for a Ford I will solely buy from Brad at Conway-Heaton and they have earned me as a loyal customer!
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July 2023 by Jaimee S
Not very pleased. My husband bought a truck from them and 5 days later it broke down. Cost us hundreds of dollars just to get the stupid thing back to Louisville after it broke down. And hundreds more on hotels, rental cars, Ubers etc.Definitely will not buy another car from them!
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June 2023 by Zack Hilbert
Would not recommend. Poor customer service. Vehicle sat at service center for a year with no updates regarding status. Service representatives were not helpful and treated me as if I were incompetent.
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May 2023 by Milton Watkins
Conway Heaton Ford found a LOT of debris from a possible critter on my truck’s air filter! Lol!I recommend them highly!
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May 2023 by Melissa Bartley
Brad was wonderful! And anytime I had concerns or questions he went above and beyond to take care of me.
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April 2023 by Joel Eaves
They only go for the sale only! Will blow you up and reach out to you until they get the sale then you’re chopped liver. I’ve had my 2022 f150 for just over a year and lost my rear end out of it getting onto the parkway yesterday going 40mph and not even a year old and Conway said tough luck they’re not covering and it’s not their problem! Also, said it would be 2 months before they could diagnose issue and get to me.
