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October 2024 by Danny Harris
Bobbie and Elisha are amazing!
They are very knowledgeable when it comes jewelry selection and ear piercings.
Always pleasant to greet and help you!
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October 2024 by vicki ratliff
I had a wonderful experience shopping here! Bobbie was so helpful!!
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October 2024 by Alexis Caldwell
Another happy customer ?
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October 2024 by M Slone
Bobbie
green is an excellent worker who has helped on all my visits.
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September 2024 by Kathy Castle
Came to the Ashland Town Center location for a re-piercing and waited over 30 minutes for someone to show up. The kiosk was unmanned and no sign as to when someone would return.
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September 2024 by Stephanie Tagliaferri
Natasha was extremely helpful, knowledgeable and friendly. I will definitely be going back due to the service she provided
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August 2024 by ashley key
Went to get my ears pierced today and the staff was very professional and did a great job! I definitely recommend this place! Very nice jewelry as well!
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July 2024 by Ranko Box
Staff is always amazing. However, I waited two weeks for an item and it never came so we had to go with something else. It worked out but you would think since insurance is offered, these things would be more taken care of. Like I said, staff is always great so ultimately all is well.
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June 2024 by Edy Acosta
Wonderful experience
Staff helpful friendly and knowledgeable
10 stars
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February 2024 by Leslie Wood
Bobbi was really nice and helpful
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December 2023 by Sarah Sergent
Bobbie at the Ashland mall was absolutely fabulous. She was professional and very pt with our little one getting her ears pierced. She helped make it a very special occasion for our family!! Thank you so much Bobbie!!! You’re a rockstar
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August 2023 by Adri C.
I have several piercings, and this was by far my worst experience. This review comes late as my sister is looking to pierce her ears, and when she suggested this location, I warned her to absolutely not come here and realized I should warn others as well. This experience is from a couple years ago, but I've been told that they still use the same outdated practices. This warning is applicable to everyone, but especially if you are a POC.Firstly, they use piercing guns. If you don't know, piercing guns are NOT safe and cannot be 100% sterilized, in addition to simply being a more painful, forceful piercing that will take much longer to heal. I have gotten my ear lobes pierced by a legitimate piercing place with only a few weeks heal time. At Piercing Pagoda, my ear lobes swelled, bruised, and took 6+ months to heal with careful care. I learned after following their aftercare instructions for months, that their aftercare instructions have been disproven and actively recommended AGAINST for years and years by both piercing and medical professionals. They will tell you to turn your piercings at least once a day. Absolutely do NOT do this, as it will aggravate your piercing and allow more bacteria to enter the site. I learned the hard way.Additionally, since they use a piercing gun, you are pierced with the jewelry that stays in your ear until healed. Because of this, they can't use a screw-on back, which is much more suitable for new piercings. Instead, they use a lock back, which seems reasonable until you have to take it off. It took 3 people to painfully remove my lock backs when my piercings finally healed. Lock backs are horrible and extremely difficult to remove. The jewelry they used is also smaller than standard earrings, so I had to essentially resize my piercings myself, with normal-sized jewelry. You can't see that the piercing is small with your naked eye, but you can absolutely tell the difference when normal earrings won't fit in your healed piercings. (I have other piercings and have never had this experience, so I know it's a size issue, not a fresh piercing issue. I waited long after my lobes healed to remove and replace anyway.)Lastly, the service was so so horrible. I wish I left a review as soon as I got this piercing so I could guarantee this employee still worked here. My mom brought me here to get my ears pierced as a present and was so excited. However, the interactions with an older lady employee were so negative, I could see my mom just shrink. When we approached, this lady did not even look at us, although I saw her jovially interacting with every other customer who approached, before, during, and after our interaction. The only difference was that we are not white. The entire time this woman spoke to my mother, she did not look her in the eyes. My mom has an accent but is completely understandable in English, even to a child who has never heard her accent. Even if she wasn't, a decent person would have the respect to speak directly to the person and try to understand without making faces. But the employee spoke to my mother through me: "Which one does she want?" "How will she be paying?" These are some very obvious examples, but her attitude the entire time was just extremely rude and sent the message that she wanted us to leave as quickly as possible. I wish so badly that I had the maturity and confidence at the time to call out this blatantly racist behavior and just leave, but as a teenager I didn't.I hope that employee has been fired since then or management immediately knows who I'm talking about. The younger employee with her never called her out either, but I know she saw and heard it. This location needs basic customer service and bystander training, to say the least.
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January 2023 by Dawn Wheeler
Got my ears pierced, and wanted to say that the staff were friendly and helpful and all around pleasant to be around. They were very clear about the policy, and went over it with me making sure I understood everything.
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January 2023 by ash nicole
i come here all the time for jewelry:) they are so nice and helpful! they also have alot of cute stuff here❤️
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January 2023 by brooke davidson
The girls I seen working there was really nice and offered to show me everything I needed out of the casings, very patient and kind, amazing service
