“They are always getting in amazing new stuff so there is always something new to see. Some stuff can be very expensive but worth it if you have the ability (I don't ?). Great thing is they have a full range of prices and we rarely leave without some small thing at least.”
“Jerry was delightful to work with. My boyfriend and I went to look at engagement rings. I had trouble deciding but Jerry was thankfully very patient with us and kind. We ended up purchasing one beautiful bridal set. Thank you again Jerry.”
“Brittany, Stacy and the rest of the staff here are the best! Their fast & friendly service and has earned my business with them for years to come!
Here is my Kay’s story: My daughter and I went into Kay’s one afternoon to get my wedding ring replaced. Unfortunately, due to my fingers swelling one day, I had to have my wedding ring cut off that I had worn for 12 years. It broke my heart when I had to have my wedding band cut off as a last resort to keep the circulation from being cut off to my finger. I had full intentions of needing to buy a new wedding band that day when I walked into Kay’s. The staff was very patient with us and very helpful. They asked me if I had bought the warranty with my ring and I explained that I wasn’t sure if I did or not. And if I did buy it, it would have been bought almost 13 years ago and bought in a different state. After some deep research through their computer, they were able to find my purchase and that I did indeed buy the warranty with my ring. They resized my finger, and I gave them my wedding ring that was cut completely through. And they sent it off to have it fixed and resized. It took about 2 weeks to get it back. And when I tried it on, it fit perfectly and looked as good as it did the day my wife gave it to me at our wedding, just now it was a little bigger lol. I couldn’t have been happier with this experience! And the best part… it didn’t cost me a penny since I had bought the warranty 13 years ago!
Since we were already in the store and I was excited about getting my wedding ring fixed for free, I decided to let my daughter pick out at necklace and earring set as a back-to-school gift since it’s her last year of elementary school. The staff showed us everything we asked to see, even some of the pieces that was a little out of our budget. But they made us feel very comfortable with the whole shopping experience and we never felt pressured to buy anything in particular. My daughter fell in love with a necklace and asked to see the matching earrings. Unfortunately, they didn’t have the earrings in stock that matched the necklace, so they ordered them for her at no extra cost. The earrings arrived at the store faster than what we expected. My daughter made sure to wear her necklace back to the store when we picked up the earrings. I wish I could describe the huge smile on her face when my daughter put in the earrings and looked at them with the necklace for the first time in the mirror at the store. She was beyond excited! And she looked absolutely beautiful with them on! Needless to say, she wore the matching set out the door and for the rest of the day. Since I got such great service with my ring and my daughter’s necklace and earring set, I brought my wife in about a week later and bought her a necklace and earring set as well. Thank you Britney and Stacey for all your kindness and help! We will definitely be coming back in again!”
“Bobbie and Elisha are amazing!
They are very knowledgeable when it comes jewelry selection and ear piercings.
Always pleasant to greet and help you!”
“The best service I have ever received. The jeweler/owner really went out of his way to make sure we got the wedding bands we wanted at a great price. Will definitely continue supporting Pollock’s. First and only place I will go from now on.”