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January 2024 by J P
I brought my mom in there on January 10th for a wash, cut and style. The little blonde girl that checked us in only put it in the computer as a wash and style. So while the stylist was doing her hair and not cutting it, I had to bring this to their attention to be corrected.Then it was just down hill from there. The stylist was brand new. And I mean brand new. My mom was in the chair for over 2 hours. The girl made multiple comments that she didn’t know how to do short hair and didn’t “know how to style short hair”. We had showed a picture of what my mom wanted to the girl before she started and she said she could do it. Ummm nope. (Mom wanted a short pixie cut with layers throughout).The girl had no clue what she was doing. By the time mom was “done” with her haircut ….4 different salon ladies had helped this new girl. 4!I understand we have to start somewhere but this poor girl didn’t know what she was doing at all. If she didn’t know how do to a simple pixie cut then what are these schools teaching stylists now?Mom’s hair WAS NOT even close to what she wanted. Mom hated her cut and was charged $42 for a pixie cut that absolutely didn’t happen at all.
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December 2023 by Daniel
Took my wife to get her hair cut and the stylist named terry refused to cut her hair because she wore a hoodie and even offered to tuck the hood but terry said that she was not going to cut her hair because she would “run around and tell people that we messed up her hair”. Well Jc Penny stylist Terry won’t cut your hair if you have a hoodie. Absolute worst service imaginable.
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September 2023 by Teresa Syzemore
Wonderful experience with Stylist Kayla Hogstein. Was very concerned about my experience. My hair is exactly what I asked for. Will continue going back to Kayla.Services: Shampoo & conditioning
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August 2023 by Jay Frazier
Not sure of the ladies name, blonde with glasses, sorry don't know more, was fantastic. Polite and friendly. Cut my hair exactly the way I wanted. Would definitely recommend, at least her.
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May 2023 by Julie Smith
I went on the spur of the moment to get my hair cut shorter ( to my shoulders) Charles Smith is the one that cut my hair and I Love it! Told him I wanted it cut to my shoulders still have my layers and trim up my bangs. He did exactly that and textured the ends and it looks great! I’ll be going back in a month or so for highlights.Services: Shampoo & conditioning
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May 2023 by Joann Howard
I asked to have a haircut without more conversation the young lady that helped me felt like she would barley touch my hair I found out she gave me a quick cut Please, please tell your beauty experts to explain the work they are going to do. what a mess!
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February 2023 by Pam
Missi Friend is amazing!! She is the best color/highlight stylist I have ever had. I tell her what I want and hair comes out perfectly. Missi is the best!Services: Hair coloring
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January 2023 by Pamela Duncil
Missi Friend is a beautiful woman and a fantastic stylist. She’s so talented and takes her time getting my hair cut and styled. If you need someone who is talented styling hair Missi Friend at JCPenney Salon is the perfect person to care for your hair needs.Services: Hairstyling
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December 2022 by Tim Friend
The best salon in Ashland. I recommend this salon. It is very clean and the girls are well trained. You may have to pay more, but you are paying for better quality service.
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December 2022 by James Staton
great haircut. Dawn is awesome
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October 2022 by N H (Nick)
Great place. Friendly people and great sense of style!
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July 2022 by Pisith Cheng
Don’t go there her name Cristy.she rude and burn my wife head.
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April 2022 by Bambi Sowards
Melanie did my grandsons hair (5). He talked the entire time and she talked back to him and not down to him. She was fabulous and we'll be bringing him back to see her!
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February 2022 by Brighton Rice
i went there yesterday, asking only for a short bob with choppy layers and even showed the stylist a good picture of what i want. It feels like she talked more than she did her job. When i looked at it she gave me a 10 year old boys cut and she pretty much buzzed the back of my hair.
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December 2021 by Anon Amis
So bad if your went in and asked for blonde you’d get black. Backwards people