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June 2024 by Nisanki Ruw
This is my second time going to the identity salon and I had a horrible experience with Donna Skaggs. She did my hair cut and color and it was nothing like the picture I showed her. I can cut my hair myself better than this. I only realized how horrible the hair cut was when I went home and my husband asked me if I had a hair cut or a dog chewed my hair. Im posting the pictures that I showed her and the hair cut I got. Identity seriously should fix my hair or give me a refund. I have a wedding coming up next month and this is what I’m having to go with. So disappointed.
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May 2024 by Anna Tackett
Bonnie is the best!
Requested style: Ice white, platinum blonde.
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April 2024 by Scott Evans
My wife and I stopped in, she needed a cut and I needed one also. Spoke with a stylist, didn't catch her name but she was the daughter of another lady that was there working. My wife checked in as a walk in and the stylist said if it was possible she could get me in after my wife. I said that's fine and half expected for her not to be able to fit me in, which would have been fine. My wife finished quickly so the stylist said I could sit down for a cut. Great! Before we started I told her please do not use thinning shears on me, it makes my hair super frizzy. She talked about how she wouldn't need to yadda yadda... Within 5 minutes of sitting there I hear the unmistakable sound and feel of thinning shears I obviously was a little flabbergasted. When I asked the lady to not use thinning shears on me she got super defensive. She carried on about how "it wasn't her hair" as if she didn't care if I looked bad because she used shears. This was when I realized this l girl just did not care if she ruined your day. Eventually after several long uncomfortable minutes she whipped my chair around and asked how was it. It was honestly longer on top than I prefer, I mention this and she says and I quote "it isn't going to be exactly how you want it cause I squeezed you into the schedule". At this point I was seeing red and my wife who was sitting in the chair next to me, her jaw was on the floor, neither of us could believe what was happening and the attitude of this young lady. But at least I got a bad frizzy haircut out of the ordeal.
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March 2024 by khandii gibson
Completely ruined my hair!!!! I went in for a root touch up and red to be put back in. This was a normal simple appointment. Once the blonde was rinsed out I was able to see all of the blonde had been done and it was neon yellow. I was not to concerned as I knew toner can fix this. I then left with silver/grey hair. I was very upset about this and was told it would be fine just wash it. I have NEVER been to a salon where I was told to fix my own hair. I proceeded to wash it as instructed with clarifying shampoo and nothing was getting better. I contacted and said my hair is still not fading out. I then came back a week later made sure to show the color blonde that it was supposed to be. The blonde I showed was the one I came in with at first. I then was met with more color that left a greenish tint and even darker. I was told I couldn’t tell how blonde it was due to my face was red from a chemical pill. I was then blamed for my hair being damaged. I had went in originally with my hair healthy but was told I didn’t. I had spent a year or so repairing my hair and getting it touched up. I used the products I was supposed to. I now have hair that another stylist won’t touch and has had 2 toners on it in a week. The stylist would never state they messed up but blamed me. I now have my hair soaking in a mask trying to repair the damage. I had been to this stylist numerous times so I knew they understood what I wanted as they had done it prior. They seemed annoyed and as though they did not care of what had happened and again told me to wash it and it would fix itself. I am very let down and will never pay again to have my hair messed up and be blamed for it.
Requested style: Roots done
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March 2024 by Salome Hudgins
This salon was recommended to me by a friend, I had just gotten my hair cut somewhere else they mess up my hair terribly, I was scared to go and get my haircut again cause I thought I would have to get a lot cut off, but the stylist did a great job and recommended ways to help fix it, without taking a lot off, I really appreciate the help this is a great place to go. Will be coming back!!
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March 2024 by Alexander Buffington
Great staff . Did great job on my wife's hair
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December 2023 by Robin Hale
A beautiful job!!! Tara was awesome
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October 2023 by Christina Crites
Honestly, this is the absolute worst salon I’ve ever been to. They cut off my long hair and refused to cut it the way I had asked (those were the stylist’s exact words, “I refuse” even though it was a perfectly normal cut that they had performed on others I know personally.) They also colored my hair the exact same color it already was. No one could tell it was any different. On top of that, they were both rude and expensive. I don’t mind paying for what I want but they did the opposite. I’ve spent the last decade now driving all the way up to Troy, Ohio (about 3 and half hours away) to a salon that is actually good. Save yourself the frustration and money, go somewhere else.
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October 2023 by Teresa Collins
Regan is the best!Love my lashes!My husband got the best haircut ever from the owner and the people there are super friendly!!!
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August 2023 by Michelle D
Best hair salon in the Tri-State
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August 2023 by Jay Midkiff
Personally haven't been in this establishment but my wife has. She loves this place and always style her hair the way she wants. She'd definitely recommend.
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August 2023 by Tamara Harris
Wes is amazing!
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August 2023 by Jessica Chambers
Very nice. Professional and kind staff.
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July 2023 by Jay Frazier
Personally haven't been in this establishment but my wife has. She loves this place and always style her hair the way she wants. She'd definitely recommend.
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June 2023 by Debbie Williams
I desperately needed a haircut and color while in Ashland, but scared as I had never been to this salon and knew no one. Tara M. did a fabulous job! She did exactly what I ask her to do. She cut the exact amount off I wanted, styled it perfect and most importantly got the color exactly the way I like it! In fact, the color is better than I have ever had. I will definitely be back if I am ever close by! Receiving a warm welcome upon arrival was a bonus. Thanks for making this a great experience!Services: Shampoo & conditioning
