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April 2024 by Lisa Rawlinson
So wonderful to work with
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November 2023 by angi langley
Andi B has excellent service and she is my favorite for all my carpet and rug needs!
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November 2023 by Robin Hale
Good place good people
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December 2022 by Labeccagail Layne
We try to support local businesses, and still will as support saves our town, but my very large family will no longer support hometown carpets.. We were given false dates for construction( surging) many weeks. When finally available and anxiously taking our payment, we were given wrong dement-ions and size. After returning carpet the older gentleman stated they could sew in a 3 ft piece to our family room carpet. No thank you. The sales lady we dealt with in the beginning was rude and actually sent a letter of apology. I should of stuck with instinct. I give no recognition to the business and advise patrons to shop elsewhere for quality and service. The only kind word I can say is, when I called yesterday for daily check ins the younger lady was polite, but didn’t follow my wishes on confirming arrival of carpet. I asked to call my personal cell as my husband was caring for his very I’ll mother. She still called him rather my request.
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August 2022 by Tammy C.
I paid for carpet to be pulled up and the padding, before putting the new padding And carpet in. I told the installers once the children move out I'm going to pull up the carpet and have my hardwood floors. Children moved out and getting ready to sell the house, the installers did NOT remove the padding upstairs in the bedrooms! I called and reported it and the fella I spoke with could care less. The padding that was not pulled up is from the 70's from the pictures I posted you can see some of the mess I have on my hands. I would not buy carpet, I wouldn't trust the installers and I will be reporting this to the better business bureau.
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May 2022 by Francesca Hall
They did an amazing job on our floors!
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April 2022 by Roger Spooner
Would NOT recommend! Unprofessional and rude carpet installers.
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December 2021 by kevin B
I have not been a customer directly. However, I was present when one of their, very nice, customers called them about a small issue that could have been resolved in a matter of minutes. They hung up on their customer! How pathetic! If you can’t respect the people keeping you in business you should probably reconsider what you are doing.
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October 2021 by Steve D
Lots to choose from and the people there are super nice.
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October 2021 by Morgan Ratliff
Sales team is amazing!
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October 2021 by Daniel Clay
Helpful and friendly service!
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September 2021 by Michell Thompson
Outstanding service and kept me in my budget with good products. Very informative and super nice! We will be doing our whole house with them over time.
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June 2021 by James Fraley
Installer did not show. After two day the store had a lot of excuses. And wanted to send some helper they found to do it. I canceled my order. Look up the ratings and read them. Bad installs seams to be normal.
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March 2021 by Kelly N.
My friend bought a large amount of carpet from them and had them to install it. They sent two guys that were very sketchy to install it and during the process one of the men tells my friend that he will sand the bottom of the doors to keep them from damaging the carpet but she had to pay him CASH. He said he had to go get a tool out if the PAWN SHOP to finish job! So reluctantly she paid them CASH and they left supposedly to get the tool. HOURS LATER they show back up and were at her house for many more HOURS. When she called owner to explain all his response was "welllll I'll hv a talk with them". WHAT?!!!! In the world!!! I would never ever buy from them after what I saw her go through. VERRRYY SKETCHY !
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February 2021 by margaret dingess
Poorest quality and customer service I have ever experienced in the tri state. You might save a buck, but you will certainly get what you pay for. Waited months for a poor installation with poor quality product. After I was promised the job would be fixed, waited months for call backs that never came. The old man got down right nasty when I asked for a refund. Terrible customer service. Not even worth the 1 star. Pics will follow soon.
