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January 2024 by Tamara France
Lie about parts on ur car if ur female! Good thing I know about cars.
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April 2023 by Patrick O.
do not buy a car from this dealership they add between 3000 - 5000 charge over msrp and that is from the sales managers mouth Mike Sayer i was trying to purchase a Versa this dealership is totally corrupt please be advised so you don't get taken advantage of
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June 2022 by Lisa Hunter
Thank you Caleb for taking such good care of my 2022 Nissan Pathfinder and keeping me informed during the process. I will continue coming back because of the confidence I have in the service team.Services: Oil change
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May 2022 by Michelle D.
I was visiting from Florida and made an appointment several weeks ago when I realized a transmission flush for my Rogue was $60 less than the Nissan dealer in my hometown.The associate answered all my questions and made scheduling my appointment easy. I received a confirmation email and text reminder the day before the appointment.When I arrived at the service center they opened the garage door, I drove inside and checked in. The check in process took roughly 5 minutes. I had a transmission flush, oil change and labor charge for replacing the inside cabin filter I provided.My appointment was for 9:40 AM and I received a call at 11:03 AM that my car was ready. Much faster than my dealer in Jacksonville. I was how told when I dropped off the car the maintenance package for oil changes was expired as the car was over 60,000 miles. The cashier found a loophole in the contract and called Nissan and got it covered for me. What a blessing! Saved me $60;)Thanks for taking such great care of me and my Nissan today! If I need additional maintenance work I will try to schedule on my next visit.
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March 2022 by Chelsea J.
I purchased a 2019 Nissan Rogue, brand new, a few years back. The sales representative I had was nothing short of fantastic... but he was about the only positive experience I had. Fast forward to 2022, my vehicle has about 55,000 miles on it and I just had to have the entire rear wheel bearing replaced. My wheel bearing was so bad they could move my tire with a finger. I allowed them to fix it as I was in Charleston, WV and decided it would be unwise to keep driving with the wheel bearing that bad. I called Bill Cole Nissan and asked them if this would be covered under warranty and they said it wouldn't be since I didn't have their mechanics fix it. I explained why, that it wouldn't have been safe. The lady said "well you could have had it towed." As if they'd cover the costs of the tow truck, my ride home and to pick up my vehicle, and my rental car if they can't fix it the day it's brought in?? I'm upset about the fact I paid for a warranty and they won't reimburse me for a service that SHOULD be covered under warranty. I understand they want their mechanics to fix these issues but sometimes that is just not feasible. What I'm really upset about is the way the woman that I spoke with was so blatantly rude and spoke to me like I was an idiot. Customer service goes a long way when you're selling overpriced vehicles along with your bad business practices. This was shamefully my third purchase from Bill Cole, I considered myself a loyal customer, but my next purchase will absolutely not come from them.
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March 2022 by Leigh Ann Campbell
Always so nice and helpful!
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February 2022 by Bluepriest18
Nice people, if they have the time they'll do what they can. It's a bit pricey though, bordering on overcharged.
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November 2021 by Brent Ray
This I posted on Yelp, so I thought I’d follow up here:
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October 2021 by Brent R.
First of all, this is not a review of the sales person or sales manager. Even though they did their job, it is the dealership owner's ego and insistence that one shall purchase a "Bill Cole Advantage" package that amounts to an extended warranty that is usually optional on any other car lot. (Oh and and they will throw in a set of fitted rubber mats.) This mandatory package - named after the owner - adds $3000 to all new vehicles, and the owner will not remove it. So after negotiations with the sales person (never met the sales manager for that day), I had to walk away because they wouldn't remove that package. The sales manager the next day called to check on the offer, and when he supposedly asked the owner that the offer would be accepted with the removal of the package, he was told by the owner he wouldn't allow the removal because his name was on the car. Note I'm not interested in buying "Bill Cole's car", I'm interested in buying Nissan's car!!! What an arrogant and egotistical move!!! So I left the offer, and checked with other dealerships and found that this additional charge is not common practice. Now Part 2. I go to another dealer who doesn't have the car I'm looking for (but Bill Cole has 5). We work a deal that is without the additional unwanted items and started at the sticker price. They have relationships with other dealers who have the car I want, including Bill Cole, whom they contact. The Bill Cole manager asked if it was "that guy that refused our offer and if so, the answer is 'no'." So the new dealership politely hung up and called another dealership who filled the order without hesitation. So what did we learn? Business is business. In this case the Bill Cole dealership (the owner) didn't want to sell a car, nor develop a new customer. Spite and egotism can ruin a business deal and presence. I hope those of you that buy from them enjoy paying for unwanted services and that Bill Cole logo and his "Advantage" program. I for one cannot agree to pay for something I don't want. Oh and the Ford part of the dealership is pushing "market adjustment" on some of its new cars (e.g., the Ford Bronco Outer Banks edition) up to a $10,000 adder that won't be removed!!! My recommendation: take your business to somewhere else. There are plenty of dealerships within 25 miles that would gladly accept your business and not add on items you don't want. (And I would give this company a zero star rating if I could, if not negative stars.) PS: read a couple of other reviews here to see how you'll be treated when going in for repairs and maintenance ... can't wait till they start charging a toll for in and out of the maintenance area or even the dealership itself.
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August 2021 by Tammy Turner Lucas
when I bought my car they were fabulous to work with. Bill Jones was excellent.
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June 2021 by Joshua Calhoun
I’m sorry, I can’t recommend them. They did give me a decent amount for my trade but it was just an inflated number because when I asked them to sell their vehicle for the exact same price as a dealer out of state their response was no it’s the only one we have. It also took me 2 days to get a value number from them for my trade and I spoke to numerous people. Very seldom did I even get a call back … and the first sales person I worked with told me she would work on everything first thing in the morning I called and called the next day only to find out she was off that day. I honesty tried very very hard to buy local but it’s off to Ohio tomorrow to pick up my new truck, thanks for wasting my time !
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May 2021 by Randall Bazell
Quick, friendly, and dependable. These folks have always done a great job taking care of our cars. The prices are also very reasonable!
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May 2021 by Drema A.
My husband and I bought a 2010 Murano from Bill Cole Nissan in Ashland Ky a few weeks ago love it got great service couldnt find any more friendly and quick service want to shout out to a very sweet young lady by the name of Bre how helped us soo much would say to everyone looking for a good used car with low miles to check them out would give them 10 stars will buy again WAY TO GO Bill Cole
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April 2021 by Zahra C.
I made an appointment over the phone.I went there and was told they don't service my make and model. I said I was asked my make and model and it was texted back to me,my make and model and time and date of appointment. So why was I given an appointment if you don't service my make and model, I asked .I was told we don't make the appointments here, and the people who do get paid for booking appointments so they book them all... So knowing this , they still allow this to continue. I wasted my time and gas. They told me go down the street and gave me another name, after I asked if they could suggest one. Change your we book anybody policy it is unprofessional.
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January 2021 by dave miller
Very good place and helpful staff
