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June 2024 by Axl Green
I was looking at cars Sunday evening And one of the owners treated with no respect disappointed in the customer service at this location.
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May 2024 by leah simpson
Bought a vehicle in early March from Bill Cole. Deal went smooth everyone was really friendly and professional. Spent the extra $$$$ on purchasing additional clear coat protection. Have called numerous times left messages and as of today no call, no appointment scheduled as told and they still have the money they had to have the next day at a certain time. Poor customer service. Should think about purchasing extras because if they’ve done it to one I’m sure they’re others. This is the 2nd from Bill Cole and will be the last!!! ????
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May 2024 by RAYNA GRAY
Went Saturday and found a car we wanted but it had to go through service. Had our sales pro work out a deal for us and to give it time to go through service. Found out it needed a part yesterday and it would be Tuesday before we would be able to pickup. My husband had to work and got off at 5. Was told this evening around 4:45 that the car was detailed and ready and then when we are 5 minutes away was told that another person was test driving and probably buying it. Well the person ended up buying it even though our paperwork was done and all we had to do was sign. Very poor experience and will be telling everyone we know not to go here. It wasn’t the sales pros fault as he was great but they could have done better working with us to fix the issue and take care of us. The owner himself wouldn’t step up to take care of us as they were working with him as well. All in all this has happened before a few years ago and the service has still not changed. Will never go back.
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February 2024 by Jamie salyers
Great service. Very helpful and friendly staff.
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October 2023 by Anthony Lee
Definitely won’t ever buy anything from this dealership. We picked out a car with a trade in car involved ended up not liking the terms or the car we had picked out took the car back and wanted trade in car back within a day they did $2,000 to our trade in car that they made us pay for to get it back before the deal was even funded or finalized. Not good business
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July 2023 by Vanna Ratliff
These guys want to sell you a car they can make money off of , not the one you need or want. So , after making the trip all the way from Floyd county and having disclosed our credit situation, we were finally looking at the car we liked- AWD 2018 charger. They tell us we'll get prequalified right away and meanwhile they'll bring it around. We looked at it , loved it and then were informed that we were looking at the " wrong car". These guys proceeded to pull our credit over 50 times without us knowing. And later on we found found out that capital one - one of the very first banks they pulled said yes , but they kept pulling. First they tried to get us in a Hyundai Elantra which was ridiculous. Then they pulled around a Honda crv with almost 100k miles on it. We were told the only bank that would work with us was a credit builder bank called prime and the payment would be 590$ a month at 23% APR!!!!! 23% APR!!!! OUTRAGEOUS!Fast forward two days and we go to rod Hatfield in Winchester and got a 2020 dodge charger AWD with 3300miles on it for 10% apr through capital one.Do NOT BUY HERE
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May 2023 by Joanna Pease
I am so thankful for Bill Cole and all the staff! These guys are very honest, and will work with you to get you what you want and need! Thank you to Shawn Moore who helped us when we needed him! He is great! YOU CAN’T GO WRONG WITH BILL COLE!!! Stop and check them out!!!!
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April 2023 by Chris T
Total crooks. The appraiser Mike Tolley completely lied about value and took advantage of an estate sale. Avoid this crooked place. How these people sleep at night taking advantage of people is a shame. They listed a vehicle for sale for over three times what they bought it for and changed their story three times saying that it passed inspection and then it suddenly didn’t and needed 5900 in repairs. When asked what repairs it needed I was told tires and brakes. Thats not 5900 and it did not need these items in the first place. Thus place is a bunch of lieing scam artists.
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March 2023 by FortNite K.
Bill cole is one of the worst places to buy a vehicle DO NOT RECOMMEND AT ALL! they will try to screw you every way possible
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February 2022 by Joseph W. Young
Customer repeat business is appreciated. Nice folks.
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January 2022 by Nadeem Akhtar
Good service, they were quick and good
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January 2022 by Tracy Eckhart Kendrick
Josh and Latasha were wonderful as well as the finance manager! Very honest and kind. We have bought 3 vehicles from Bill Cole and I’m sure we will buy more!
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October 2021 by Josyline Clagg
Salesman Marc nice person he let me drove 3cars before I pick one I like. Nice place to shop for Honda cars. Clean.
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September 2021 by Paul McKenzie
Excellent service.
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September 2021 by Houston
Incredible customer service and excellent selection. Worked with Harlon and he was incredibly professional, prompt, and honest throughout the entire experience. Nothing unnecessary and really made the buying experience convenient. Will definitely be back for my next vehicle.
