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November 2023 by les4peace
Great buying experience! I recently purchased a 2024 Honda Civic and I can only say great things about Bill Cole Honda. Brian Winkler was helpful and informative during my experience and I will definitely buy from him again. Not pushy and was actually quite patient as I went back and forth between two vehicles. He has called several times after the sale to make sure I had all my questions answered. ? recommend! Ask for Brian when you go!
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October 2023 by Nikki Holley
Horrible dealership and salespeople! They do not even deserve 1 star!So my husband called Bill Cole Auto Mall in Ashland and spoke with a sales representative named Bill (surely not the owner) about a truck that he was interested in buying. Bill assured him that the truck was still on the lot so they made arrangements for us to stop by and look at the truck at 3:00 pm last Sunday. Well, when we got there the truck was nowhere to be found. We ended up having to speak with another sales representative because Bill would not even get up out of his chair to come and face us. Coward! ?And, conveniently, we could not talk to a manager. ?This representative proceeded to tell my husband that the truck had actually been sold last week.? And she didn't understand why Bill would have told us to come in to look at it. ?Then, naturally, she tried to show him other trucks. Of course, he rejected their cute little attempt of the bait and switch.??♀️ So we wasted our gas and time going there. Needless to say, we will never go back. For the life of me, I do not understand what is wrong with people. ? Do better, Bill Cole! Your tactics are ridiculous! And you lack professionalism and customer service! Also, some of your salespeople are jerks! So beware when dealing with them.
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October 2023 by Heather Collings
I had a wonderful experience at Bill Cole Honda. The process was fast and easy. The people there were friendly and very helpful. This is the best experience I’ve had at a car dealership.
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September 2023 by Sheri Bell
I would like to thank Bill Cole and Jeff Adkins for the speedy service that we have received. Our trucks are crucial to our company and getting them back as fast as we did, helps us tremendously. Thank you Bill Cole Automall from Team AHS / Sheri Bell Office Manager
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August 2023 by Patty Adams
Our purchase of a 2021 Frontier was made easy as possible by Bryan Adams. Past experiences with other dealers have been long and drawn out. Bryan was very helpful in our application and purchase process. He made the experience as stress free as possible for us. He continues to follow up to make sure we are still satisfied with our Frontier. If he sees us in waiting area of Service Department he will stop and make sure all is well with the Frontier. We are very much satisfied.
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August 2023 by Kimberly Inman
We were in the market for a hybrid vehicle and connected with Bryan Adams at Bill Cole. He listened to what we were looking for and gave us space to try out several options. There was no pressure or tension during the entire process. We still love our Honda Insight. I have appreciated the periodic phone calls from Bryan to check in to see if we are still happy and even wish us happy birthday! If you are looking for the perfect vehicle for you, give Bryan a call.
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August 2023 by Keith Adams
The 2021 Nissan Frontier we purchased with Bryan Adams is an excellent truck. Bryan was very helpful and we got a great deal on it. Bryan continues to follow up to make sure we are satisfied.
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July 2023 by Amanda Kidwell
Buying a car from here is a huge mistake. When most of the information that our salesman Eric told us was incorrect and/or untrue, we should have taken that as our sign to walk away but we didn't. Instead we went through with the car buying process and still shouldn't put a stop to the deal when everything was wrong. Eric blatantly lied about costs and things included, and when it was caught paperwork had to be redone. Once again another sign that we should have said "never mind" and went elsewhere, but we didn't. The first time it was due for an oil changed is when we realized how costly our mistakes would be. Now here we are with a car that has developed obvious issues. The first issue cost us $130 for them to diagnose (incorrectly). Now, almost everything on the dash has stopped working and we're told it will cost another $130 for them to check it out if it's not an issue that's covered on warranty. The only way to find out if it's a covered issue is to agree to those terms. And odds are, they're going to say it's an issue that's NOT covered on warranty because I've learned quickly that they're good at that.
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June 2023 by Amber Torman
We bought a Honda HRV from here a little over a month ago. Machaela (sales lady) and Josh (finance guy) were awesome to work with! We arrived about a half hour before they closed and they worked with us to buy our daughter this little beauty! We never felt rushed, even though they were closing and stayed 2 hours after they closed to get us squared away! We don’t live in Ashland but drive there on a whim and we are glad we did! We also got the correct state license plate roughly a week later! We have received multiple calls from Machaela checking on us and she even called to tell my husband Happy Birthday on his actual birthday! Even though we don’t live in KY, the next car we buy we will get it from there!
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June 2023 by Allison Martz
I had been seeing someone driving this blue mustang around that is louder than heck and I thought, wow I want one of those. Well I went to Bill Cole to finally get that mustang I wanted and I come to find out that the man helping me out owned it!!! I think his name was Titus, maybe Tyus? Regardless, he helped me get my hands on a baby like his. So happy! Thank you tall bald man, sorry I can’t exactly remember your name!
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June 2023 by Donald Torman
Extremely nice caring crew in Ashland. Especially Machaela and Josh! Honestly one of the best experiences I've had giving other people my money ?. Really though we've purchased a number of cars and the last truly positive sales experiences I've had was buying a Pilot in 2012 and a Trailblazer in 2004. These two made the purchase easy and friendly, no pressure to get the sale and I don't believe I have ever had the follow up Machaela has provided after the sale. This was our first Bill Cole purchase....it will not be our last.
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May 2023 by Gail Coleman
Hope you're doing well. I wanted to share my experience at Bill Cole Auto during my recent visit. I have to say, it was handled with great care by Catie.From the moment I walked in, Catie greeted me with a friendly smile and made me feel welcomed. She patiently listened to my requirements and offered me several options that met my needs. She also gave me a detailed explanation of each option and ensured that I had all the necessary information before making my decision.I was impressed by Catie's professionalism and her willingness to go above and beyond to satisfy my needs. She clearly demonstrated her knowledge and experience in the automotive industry.Overall, my experience at Bill Cole Auto was fantastic, thanks to Catie. I appreciated the great service and attention to detail she provided me throughout the process. I'd definitely recommend Cole Auto, especially if Catie is your representative.Best regards,Gail
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May 2023 by steven caldwell
Nathan Bearce gave me a Great experience with helping me get approved for my car. When it came down to it he fought to make sure I got approved for the car I wanted with a reasonable price on an amazing vehicle. He was very respectful and understanding of my financial situation. I’d recommend anyone to go through him for the next vehicle purchase
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May 2023 by daniel little
Reece Hall is a great salesperson! He took his time with showing me my options and didn’t make me feel rushed. He done a great walk around of each vehicle and let me test drive all 3 options before I came to a conclusion! Thank you Reece for the great information and putting me into the vehicle best for me!
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May 2023 by Leviticus Justice
Wow! Overall great experience! Reece was the best salesman I’ve had the chance to meet! He gave me and my family a great deal and I recommend him for all looking for someone who truly cares for their customers and what is best for them!
