-
March 2024 by Kristina A.
I would not recommend this store rude customer service right as soon as we walked in, never got a hello goodbye kiss my butt or whatever! Was needing to add WiFi to my car and he didn't want to do anything to help at all! Seemed very LAZY and unprofessional! Never will I go to this AT&T store again! #Lazy #WontHelp
-
October 2023 by Danielle Boggs
Brandon and Seth helped us out so much! Set us up with first net and a new iPhone 15!!
-
October 2023 by Cameron Thomas
Thank you to Seth and Brandon for all of the help!
-
September 2023 by Pamela Russell
Very friendly n informative. She answered all my questions with ease!! I’d recommend this store to anyone!!! I’m very much satisfied!!! Thank you!! ?
-
July 2023 by Alicia Morrison
Nice people, nice place. Very attentive.
-
December 2022 by Dave G.
Just avoid the headache, bad service, rude customer service, 45 minute hold times and go to T . My mother (whom is a young 76) had been trying for months to cancel her service with the main AT&T phone line. I told her we should be able to get some help from the local office. Boy was I WRONG! Do not sign up for service with AT&T because you can never cancel it. They want your first born which she gladly supplied, me: last four of your social security number, she gave it: and the meaning of life, which of course is 42 (you figure out why that is) and voter info (Wonder why? Democrat political sign in window was a curious tidbit). The best option they gave her was to not pay the bill and take the credit hit to get it finally canceled. Seriously, What's next? She have to go to India in person and speak to the call center folks in person? NOT a business to do business with.
-
July 2022 by Patti Mays
They were great and very helpful.
-
January 2022 by Pat Garland
Excellent help, friendly, smiles.
-
November 2021 by Betsy Douglas
Very efficient, helpful, and pleasant agents!!! What a pleasant experience!!!
-
September 2021 by Tammy Fannin
Savannah and Sunny -Russell, Ky store - were absolutely the most helpful att employees we have ever dealt with! Not only were they professional and knowledgeable , they were patient, friendly and very kind to answer any and all of our questions. They did all of this in a timely and efficient manner. I will tell everyone to go to their store!! If I could give them a 10 I would! Please acknowledge them!
-
September 2021 by Roger Broughton
We had the pleasure of having Nikki help us today. She was extremely knowledgeable about all the products and services available and was able to help us choose what was right for us. If we have mobile needs in the future, we will make sure we visit this store so Nikki can assist us in the future.
-
February 2021 by Lloyd Canterbury
1st place I went to in Ashland ky on Winchester Ave. the service was terrible and the employee couldn't explain things properly and was trying to charge me more than was supposed to be. The 2nd place I went to in Russell ky the employee was very helpful and explained everything to me and even quoted me a cheaper price than the Ashland att store
-
January 2021 by saNMan PR Vlog
Pretty good for an Authorized Retailer.
-
November 2020 by Kerry Tague
Kena provided excellent customer service and made my upgrade and switch to a new phone so easy! It was my first time at this AT&T location and now it will be the only place I go. Thank you for all of the help!
-
November 2020 by Zackery Underwood
Was at the Winchester Ave store and was treated poorly. Went into this store today and the two women who helped me, sorry I’m bad with names and forgot, but they were sooooo helpful. They listened to my problems, actually tried to help, and set me up in a new phone. Will be making this my go to store from now on.
