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August 2024 by timothy harrington
Great customer service.
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August 2024 by Yulabelle Miller
Set up package delivery, should be their by tomorrow afternoon.
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July 2024 by Karen Foster
Ups com my choice
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July 2024 by Dylan Montague
James Minnette is our delivery driver and has gone above and beyond every single day. Great attitude and all. Larry's Trailers appreciates his work.
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July 2024 by Adrian “Dren” McCullough
The driver almost hit me with his truck. It's a scary world out there. I did not follow him to talk.
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July 2024 by Daniel Williams
Misplaced my package for 1 day when dropped off there
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July 2024 by Olivia Davis
nothing worse than a robot on the phone that doesn’t actually help and refuses to let you actually speak to a human. humanity was doomed the moment we stopped speaking to actual humans.
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February 2024 by Kimberly alexander
Great customer service always!!!!
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February 2024 by Mike Coleman
Package has been sitting in Wichita for over a week. Still has not moved. Girlfriend will hopefully get a late present someday... Customer service is a joke.
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February 2024 by jack elder
Amazon says that I need to contact the shipper UPS. The automated system could not help and would not connect me to a person that could communicate with to try and resolve the problem.
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February 2024 by Kisha Slider
Helpful
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February 2024 by Daniel Nichols
Just want to pick up my package from UPS. You'd think I'd be able to pick it up but nope there's "shipper restrictions" so it has to be delivered. Can't be delivered because who's home at 1pm. Not sure how me picking it up is worse than it being delivered but somehow it's impossible. The whole job is to get me my deliveries but UPS seems to have no interest in doing so. Also can't call because there is only a robot phone number that doesn't let you talk to an actual person.
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February 2024 by Jim French
Convenient parking. Courteous, helpful service personnel. Verification of shipment drop-off was provided. Thank you.
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January 2024 by Eric Phelps
Complete lack of integrity shown by UPS. They change the delivery date 3 times. Package was scheduled for Friday 7pm delivery the 3rd time they moved the delivery date. I called to track the package at 7:30pm when it didn’t show up. She informed me to sign up for text message alerts to stay current on the delivery date and time. Customer service refused to call the driver. At 10:07 pm Friday night I was emailed saying the package was scheduled for Monday delivery. I called customer service again and was told it was too late that I needed to be there before 10pm when they closed but they wouldn’t call the driver and I wasn’t informed it wasn’t showing up until after they closed. I ship thousands of packages each year. I highly recommend using FEDEX. The seller of this part only offered ups so now I’m stuck with this disaster. UPS needs to take accountability for their horrible customer service. If it was going to take 14 days to deliver the part then communicate that to your customer so I can plan the job accordingly. They said 7 days now it’s been 11 days and counting.
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January 2024 by Paty Martinez
I was having problems using their computer. The representative was very helpful and friendly. My package from Ks to FL arrived on the day the representative told me it would arrive
